Jira Service Management

I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  How to clone a specific ticket to newly created version using trigger when version created.    

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• jira
• jira-server
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
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Update: The CSV importer is now live (as of 22nd January 2025) and available to all customers using Jira Service Management. In order to initiate and complete an import, you must either be an Org Adm...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  I have 'On-Call' schedules setup in JSM. Is there a way to call/text the on call person when an incident is created?

• Question

today API   https://myurl/rest/servicedeskapi/servicedesk/3/knowledgebase/article?query={content}   not work for me       "statusCode": 400, &nbsp...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them.  Howev...

• Question
• jira-service-management
• jira-service-management-data-center

Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• ops
• opsgenie

Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?

• Question
• cloud
• custom-field
• email
• jira-service-management
• jira-service-management-cloud

Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...

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• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am using a request form to create tickets, which then contain the forms as  attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...

• Question
• cloud
• forms
• jira-service-management
• jira-service-management-cloud

Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...

• Article
• confluence
• jira-image-of-the-day
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Hi Community! I am  looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dears, I ask this question many time without any result  How I can control which fields or section in created issues can be edited  for example, if I want to close only some fields in th...

• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!

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• cloud
• jira-service-management
• jira-service-management-cloud

I have two custom fields in which the staff ID of the resigned/replaced employee—this needs to be mandatory during issue creation if the vacancy type is “Replacement.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud