Community resources
Community resources
Community resources
Jira Service Management
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Hi, we implemented Jira Service Desk (server) a few months ago and would like to add a Chatbot. We are currently looking at Chatbot for Jira Service desk. Looking for feedback on that Chatbot as well...
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Currently we are on Jira Version - 4.0.0_j7 We updated about 10 days ago. The problem describe was NOT a problem in our previous version. Problem: XRay Plugin Import of TEST issues W...
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I created an automation in test and when it was ready to move to prod I thought that making it a global automation would make sense. Unfortunately it means that since the automation is in use in two ...
- Question
- automation
- cloud
- jira-service-desk
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Dear Community, we try to use the Jira mobile App from outside our corporate network. Jira is published with ADFS, Kantega SSO and Microsoft Web Application Proxy. Unfortunatly the Jira Andr...
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I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. C
I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. Can anyone please guide me on this?
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I want to upgrade my JSD from 4.5.1 to the latest version. I want to understand what were the bugs which were fixed from 4.5.1 to 4.10.0 (latest). I found an article which talks about the bugs ...
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I recently configured a "1st response time SLA" for a pilot SD project. SLA is met, if the ticket is assigned to someone or changes status to something else than "open" within 24h. The problem ...
- Question
- cloud
- jira-service-desk
- report
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Hello, I have a queue in Jira Service Desk called "Where I'm mentioned". The JQL for this queue is: (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser()) AND status not...
- Question
- cloud
- jira-service-desk
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Dear community, Can anyone help me configure the "Customer View" in the JIRA HelpDesk? Our customers have complained about the view and filtering options of all tickets in their profile...
- Question
- cloud
- jira-service-desk
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How can i give only some permisions tu service desk users? I want service desk users to only have access to one project. I don´t want them to see more projects. Thank you
- Question
- cloud
- jira-service-desk
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Hey guys, I was wondering if it is somehow possible to report the count of users that log in and use the portal vs. users who only use email to get in touch or comment on open tickets. Thanks for y...
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Hi all, We are looking at using Jira Service Desk for our support team. I have managed to work out how to add additional people to a ticket manually once open via the 'request participants'.&n...
- Question
- cloud
- jira-service-desk
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In our Jira Service Desk setup only Attlassian administrators can create organisations or assign customers to them. We would like that any user is able to do this. Can we change it and where/how?&nbs...
- Question
- cloud
- jira-service-desk
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We can't select another user for project automation. Please help me.
- Question
- cloud
- jira-service-desk
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Hi On customer portal, we see the private request and share with organisation options, can we remove this Private Request option?
- Question
- jira-service-desk
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I'm working on an API connection from Jira servicedesk, where I try to create a request via API, whenever I try to do the test in Postaman (testing and developing API's), it presents the error below:...
- Question
- cloud
- jira-service-desk
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I am passing the standard variables from Solarwinds TriggerActionBody.txt . I'd like to customize the alert to pass volume for disk utilization alerts and reference them in Opsgenie.&...
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Hi Zahraa, As discussed last week, here is a small script that can be executed at the end of the history to pick up the last observed THP and use it as constraint for your forecast part. &n...
- Question
- jira-service-desk
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Bonjour Anis, J’ai remarqué que quelques fichiers PRT de run IX « classiques » ayant terminé correctement ne contiennent pas, par exemple, le pattern «REPORT Summ...
- Question
- jira-service-desk
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Greetings, i will like to remove the log work fields compulsory on resolve screen. How do i go about removing it?
- Question
- cloud
- jira-service-desk
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Hello - I am trying to build a project in Jira Service Desk that reaches out to users and prompts them to fill out specific fields. I'm trying to make this project tailored to our HR departmen...
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I just noticed, that i can not raise a request in Service Desk via mailqueue, when the sender is also an Agent. The Mail ist just ignored when processed. Bug or feature? regards Juergen
- Question
- jira-service-desk
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Hi, I have created a custom field "AD student group" which has a global configuration. I want to import multiple values into that field for use in a project. I created a csv file like below: ...
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We currently have emails enabled to create tickets when anyone emails XXX@VIZpin.com. However, when one particular employee of ours, XXX.XXXl@vizpin.com sends an email to that email address, no...
- Question
- cloud
- jira-service-desk
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After reading the linked documentation on how to use math in automation rules I am getting the below error https://confluence.atlassian.com/automation/working-with-numbers-993924632.html Th...
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