Community resources
Community resources
Community resources
Jira Service Management
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Hi , I am trying to create several organizations with one api call but keep getting the 404 error. Whilst I understand this has been raised a few times it was mentioned in the below p...
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I have a request form with a couple user picker fields (both single and multi user). When I login to my customer portal using a ServiceDesk customer user, the field does not work and displays a...
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Hi, I need to create a new project and Kanban, but i don't know how to do is it possible you can explain me? we have 4 kanbans active but I need to create a new one, and then put 3 categories insid...
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I created a filter to find out pending approvals by each reviewer. for some reason, it shows up tickets that are approved by that approver. The thing to note is that the workflow is set up for multi...
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I recently took over the IT department for a company only to find that every aspect of the department was setup under different peoples names. For example, contracts for one item was going to the old...
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Hi, I was wondering if it's possible to have the Agent Paragraph/Description Box on the Customer end, like so. I would like my customers to be able to add Tables and such to their tickets...
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Hello everyone, I have a daunting problem with Jira Service Desk I have been trying to solve since July, but even the Atlassian Support wasn’t able to help. I implemented a custom field type named ...
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if Daily processing for automation rule is breached then is the pending rules will execute in next slot of 12hours or not. Daily processing time is project specific or global. Please refer below ta...
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I am trying to update the email addressed used to send emails to individuals who raise tickets to our service desk. We configured the email that will create tickets, but now need to update the ...
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When using JQL with custom fields for searching for issues in Jira Cloud ServiceDesk, REST API responds with error: "Field 'customfield_xxxxx' does not exist or you&nbs...
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Good Afternoon, We have a Jira Service Desk (Server) 4.5.8 and Confluence (Server) setup on premise, they are both working behind a proxy (NGINX) and are only accessible via HTTP...
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Hello, A few clients are complaining that can't write a comment in a ticket, they start typing someting and ramdomly the text change for another word or the text desapear with out doing anhitn...
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Hi! Could You suggest what to use or how to set up more keywords or metainfo for our request forms/articles? Currently it is a bit problematic - the search bar functionality in customer portal only...
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Hi All, We are exploring JIRA Service Desk for our MSP business. I did a quick search to find out if there is any way to showcase Dashboard of SLA/Ticket Status etc to customers but unfortunately th...
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Hi. REST API returns user invalid error with some users when creating worklog What is a valid user ? How do I check if a user is valid ? How do I make a user valid? { "errors": { "worker": "U...
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Hi there, I have a question about setting Automation. After 14 days in Status "Done waiting for customer´s acceptance" we wanted issue to be transferred to the status "Done". Do you have any i...
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We would like to limit customers to registering a generic 'service request' Issue Type for all their issues, but then assign a more appropriate Issue Type following review by our Service Desk Team te...
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Hi there, Is it possible, somehow without using JETI/JEMH, just native features, to have non JSD customers / agents that reply to an e-mail of JSD, converted into internal comments? We have loads o...
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Previously, I could mark an epic as done in the expandable left-side column next to backlog. Then if I needed to "undone" it I could go Repors-> epic reports But now I see no such option on UI. H...
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Hello, I'm using JIRA issue collector to post issues from my application to the JIRA backlog. Our users of the application wants us to show the created JIRA Key after they post issues. Is there any ...
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So we obviously get notified when a customer creates a ticket and comments on it. But if they raise it as a normal request, then later on decide to escalate it, we don't get an email for that specifi...
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Hi there, We are a French company and we've just set up Jira Service Desk for English and French clients. We are nearly done with the translation of the client portal. We are just missing tw...
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Hello, when we write comments in the screenmask from changing the status or linking operations the default is always on public comment. We are on server with our Jira. How can I change it? (Ku...
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Hello, in our servicedesk project the authorization scheme is changed every day over night.There are no configured settings and only one project is affected. Does any of you have an idea?
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We currently use ServiceNow and want to migrate to Jira Service Desk. We have two use cases and want to know if we should be creating one or two projects. We provide both Product Support and K...
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