Jira Service Management

I want to integrate teams so customers can go to a specific teams channel and they can raise a request through teams. 

• Question
• cloud
• jira-service-desk
• ms-teams
• request

I didn't find much information in the documentation that how Opsgenie works with Jira and Nagios.  We're looking for a system that we can Integrate it with Nagios and Jira. I mean whenever there...

• Question
• alert
• integration
• issue-type
• jira
• nagios
• +2 more tags...

Hello! I use Jira Service Desk on premise version. I need the client (not the agent) to be able to view the issues (in all queues). Как это сделать? I gave the permissions to "Browse Projects" but ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  We have Service Desk projects for different software products that we sell. Some of our customers have several of our products and the organization these users are in, are used on the dif...

• Question
• jira-service-desk

Hi  I have set up an automation project rule to send an email with the content of a filed in Jira service desk.  In the email text I have added: {{issue.fields.myfield}} Regards {{...

• Question
• cloud
• jira-service-desk

Hello, We have set up an automation that would leave a public comment when the issue has spent some time in the "Waiting for Customer" status. Is there any way to disable the notifications for t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to centre align ‘Need help? No stress, we've got you!’  

• Question
• cloud
• jira-service-desk

Having implemented the Opsgenie <> Zendesk integration I am successfully generating Alerts when a specific ticket is raised. All is good. However, the alert does not contain the ticke...

• Question
• cloud
• opsgenie
• zendesk

Hi there, There are some companies we have a shorter SLA time for turnaround of support tickets rather others, is there a way to Differentiate different support tickets based on internal SLA ru...

• Question
• cloud
• jira-service-desk

I cannot see the option on a ticket to add a collaborator? Can you tell me where this is?

• Question
• cloud
• jira-service-desk

Can i add 3 or more agent \ number of user even i reach the maximum limit in jira SD cloud without upgrading my account? How to verify my company domain?  

• Question
• cloud
• jira-service-desk

Hi Team, On issue view page, if issue is of type "Problem" and is in "Resolved" status, I need to show a flag or banner, that "Problem is resolved and XYZ team is reviewing". Please let me know if ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi All :)   For one of my request on JSD portal I need to add sms validation. Sms code should be send to reporter and after add this code on form issue will be created. Is it possible in JIRA?...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good day! Can you please tell me if it is possible to prevent the organization from seeing all tasks created by users of this organization? Removing an organization from a task manually is not ver...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization

Hi, When a user with a "hotmail" is submitting a ticket to our Jira Service Desk, they are not receiving any notifications or replies from the system.  Do you have any suggestions on what the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello all,   Several of my users complained that they are not getting replies to emails. So I did some searching and came upon this: https://community.atlassian.com/t5/Jira-Service-Desk-artic...

• Question
• cloud
• jira-service-desk

In modern ITSM practices when we are trying to automate as much as possible, we would like to automate our change schedule calendar (at least conflict handling) properly and smartly.  We have g...

• Question
• calendar
• change-management
• cloud
• confluence
• itil
• +3 more tags...

We're planning to 'go live' with Jira SD soon and I wanted to wipe all issues that are currently in the system to start from zero when we flick the switch.  Is there a way to do this? cheers

• Question
• cloud
• jira-service-desk

Anytime a Grafana alert is thrown, a Jira ticket is created. Currently, we acknowledge the alert in Grafana, which submits an internal note to the ticket that lists who acknowledged the alert for tra...

• Question
• automation
• cloud
• jira-service-desk
• project

Hi I used JIRA Service Desk cloud for free planning, the question is my JIRA Service Desk template for Next Gen is empty. I'm not sure why its empty because this site is old (started at 2018). I hav...

• Question
• cloud
• jira-service-desk

I am trying to integrate JIRA Service Desk Cloud with Slack via a webhook, but nothing is getting posted on the Slack Channel. How do I debug the issue? The audit log only contains config changes and...

• Question
• cloud
• jira-service-desk

Realizing that one can only modify Request Type if the underlying Issue Type doesn't change, we resorted to having a single Issue Type for our Service Desk project.  This allows us to use Automa...

• Question
• jira-service-desk
• jira-service-desk-server
• request-type
• screen
• screen-scheme
• +1 more tag...

I want to export all my issues in records including resolves and ongoing one in format and also I want the email ID of the person who have generated because I am able to generate them but in the colu...

• Question
• cloud
• jira-service-desk

  I've got  a portal on Jira Service Desk, my costumers use it for open a new Tickets, but when them input yours email in the field 'Email confirmation', a new message appears 'Current user...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

I am fairly new to JSD. I. have done the Admin training part 1 and currently mapping out workflows for my project. The question i have is: Once an issue is raised, and reaches a certain point, how ...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• workflow