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Trusted permission cannot see approval button

Addison Lee
Addison Lee
October 21, 2020

Trusted permission have set for both user and other setting is the same but only one user can see approval but another cannot see approval button. Can i know why?

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Eduardo Santos
Eduardo Santos
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October 21, 2020

Hi @Addison Lee

Is the second user also an approver of the ticket? Only the approver will be able to see that button to approve it.

Best regards,
Eduardo

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