The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Mass email notification to linked issues?

Pi Network Support
October 20, 2020

I have created a kanban board on Jira for Bug Tracking, and we have linked customer requests/issues from Jira Service Desk. Our aim is that when a bug is fixed, we would like to contact the customers experiencing that particular bug with a specific message. From the "Bug" in Jira, there appears to be no option to send email notifications to all the customers with linked issues. Or please let me know if I missed such a feature/setting.

I could not figure out how to do this easily with automation rules. I imagine the rule should be something like:
IF any issues are linked to Bug 1,
THEN send this specific email notification about the Bug 1 fix.

However, there appears to be no choices in the automation rule settings for me to choose "linked issues" or a specific bug (or I cannot find it). In other words, I am stuck on how to define the "IF" in a narrow way to only capture the linked issues of the one specific bug, since we would have different email notifications depending on the bug.

I appreciate any guidance! Thank you!

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Deepanshu Natani
Community Champion
October 20, 2020

Hi @Pi Network Support 

This can not be done using the default Automation functionality provided in Jira Cloud.

May be using some marketplace apps can fulfill this needs. I would also like to know if there is any workaround for this.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events