Jira Service Management

Hi, 1. I delete a person from JIRA Service Desk customer 2. I open a tickets typing his name on request participant field 3. Auto suggest for the deleted users still appeared Is anyone know h...

• Question
• cloud
• jira-service-desk

Hi there,   I have a Jira Service Desk (Server) installed and 2 projects, each one with their portals of course. Now how can i restrict the users of one project to see the other portal and th...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi, Is there any way to let Jira service desk report to statuspage when someone reports an incident, then put it to in progress when the jira ticket is? Or even an add on to link them while viewing t...

• Question
• cloud
• jira-service-desk

Hi, I am facing a problem. the dashboard was created about a year ago. Now, when adding new gadgets or changing the current ones, I get the error "The filter configured for this gadget could not be ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there any way to limit the permissions to an specific agent, so he can only manage the issues where he is the responsible?

• Question
• cloud
• jira-service-desk

Can someone please help me how can i create a report using REST API.

• Question
• cloud
• jira-service-desk

hi. We are trying to deploy the official image https://hub.docker.com/r/atlassian/jira-servicedesk in our kubernetes cluster (Openshift 4.4) and we are getting the following error while deployi...

• Question
• jira-service-desk

Hi! We are using Jira Service Desk Cloud Next-gen. Just recently, we received reports that end users sent an email to the helpdesk but issues are not automatically created in Jira. We already check...

• Question
• cloud
• jira-service-desk

I cannot find a way to generate reports/charts for number of tickets for each priority (high , medium, low) in a week/month/year

• Question
• cloud
• jira-service-desk

I'm using the 'transition on comment' automation and under the transition issue there's a More Options section that allows me to choose whether to send emails or not. I've left it deselected so ...

• Question
• automation
• email
• jira-service-desk
• jira-service-desk-server
• server
• +1 more tag...

When a user reponds to an issue, instead of a comment being added to the issue it creates a new issue. How can I get around this? I think it does it because when you reply to an issue's email the To ...

• Question
• cloud
• jira-service-desk

Good afternoon   I have this problem I have create a new issue type that was associeted to the current used scheme and also it is associate to the workflow schem In request type I have creat...

• Question
• cloud
• jira-service-desk

    I am trying to promote one of my project from Dev to Test using configuration management but while deploying I find duplicate custom fields there. The custom field showing here is not...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to vary the contents of the select field based on a chosen Customer Request type?  I have tried creating a cascading field, but have not found a way to auto-populate the 1st level...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have an email handler set as   Create Users: false Default Reporter: tech Under Project -> Customers I have an Organization defined and under Organization I have two customer email ac...

• Question
• cloud
• email
• jira-service-desk
• request

I'm trying to link my Service Desk project to my Confluence space. I first created the Confluence space, then went to the SD project and attempted to link that project to my new space (Project settin...

• Question
• cloud
• confluence
• jira-service-desk
• knowledge-base

Hi everyone, As service agent, I can tag someone using @ in request Comment field on Jira service desk backend.  A name list pops up after I typed @.  But when I tried to tag someone using...

• Question
• cloud
• jira-service-desk

I mistakenly raised some issues using "anonymous". Is there any way to correct this and add my name to the items?

• Question
• cloud
• jira-service-desk

I have a jira test server to make sure updates go smoothly. I've used it a number of times with no problem. I tried to start it again to test the latest upgrade and got the message: Jira had problem...

• Question
• jira-service-desk

When creating a new customer on https://xxxxx.atlassian.net/jira/servicedesk/projects/xxxxxx/customers it used to take around 20 seconds for them to be available in the Reporter list. Over the l...

• Question
• cloud
• jira-service-desk

Hi , I am facing some issue while setting up SLA Goals. I tried to input a valid JQL query in the goals section and system shows no JQL error, still the Goal is not letting me add it while I click on...

• Question
• jira-service-desk
• jira-service-desk-server
• jql
• server
• sla

Hi, I have added a custom field (select box with 4 options) to the request form. I would like to make it mandatory/required when a portal cuostomer raises a request. This is quite possible in the re...

• Question
• cloud
• custom-field
• jira-service-desk

Unable to install the Extension for Jira Service Desk Application. Keep on getting the below error. Have tried on multiple browsers over the last 2 days. Anybody else have the same problem with insta...

• Question
• cloud
• jira-service-desk

Dear all, I'm having an issue configuring an automation. What I want to do is this: When an issue is created and if is an incident with high priority, I want to update automatically a field I hav...

• Question
• automation
• cloud
• field
• jira-service-desk

Is it possible to connect the jira service cloud with jira software server hosted on two separate instances? I only see this link that says how to combine 2 separate instances of Jira service desk: ...

• Question
• cloud
• jira-service-desk