Jira Service Management

Hi once again!!   A user reported that he is not getting any notification when: 1. issue is created by a user x 2. somebody select him in the assignee field 3. somebody select him as reques...

• Question
• cloud
• jira-service-desk

Currently folks that have submitted tickets, that are not "internal" , the "external" parties cannot add comments to their tickets. I can reply to the customer, but how do I let them add comments too...

• Question
• cloud
• jira-service-desk

When a new customer sends an email request, both of these settings are required for the request to show up in Service Center. This ALSO allows anonymous access to ALL tickets. Is there any way to all...

• Question
• cloud
• jira-service-desk

Hi,  I am using Jira Service Desk project and I am trying to figure out a way to contact third party vendors without using email, I want to be able to use Jira to communicate to vendors via Jir...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to track and pull data into a report with all tickets that have been escalated? Just querying through status doesn't seem like a good option as that would eliminate tickets which are ...

• Question
• cloud
• report
• escalation
• jira-service-desk
• status
• +1 more tag...

   I have a bunch of tasks in the backlog that were once assigned to someone that is longer at the company (nor has a Jira account). When I try to assign these tasks to anyone else (includ...

• Question
• cloud
• jira-service-desk

Hola Comunidad.   Estoy realizando algunas pruebas con Jira Service Desk Cloud y quería saber que aplicación es recomendable utilizar para trabajar con inventarios en proyectos de ultima gener...

• Question
• cloud
• jira-service-desk

Scenario:  Service desk ticket is created and worked by an agent.  The agents discovers that it will need to be escalated into a developers software project.  The process I envision wo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi. I found out our custostomer cannot see in customer portal in request overview all open tickets. F.e. status RESOLVED - no issues. How can I manage queues for customers? Like I can manage queues i...

• Question
• cloud
• jira-service-desk

I'm using Jira Service Desk, Next Gen Project and I cannot find how to edit or set the resolution status or field. I've tried editing the workflow and I have done and completed statuses, most of whic...

• Question
• cloud
• jira-service-desk

[RESOLVED mostly...I changed the import from urllib to urllib3...the graphs don't come through in the emailbut not really concerned about them right now] The installation instructions seem to be fai...

• Question
• icinga
• opsgenie

I have associated the "View Screen" with the state transition "Done".  I set the property value to jira.issue.editable = false, but the Edit screen still displays?   How do I get rid ...

• Question
• jira-server
• jira-service-desk-server
• server

I have 2 custom fields Actual Start and Actual finish.  They want the Sprint value copied to the Actual Start field populated with the value of the Sprint field when issue is transitioned to Imp...

• Question
• automation
• jira-service-desk-server
• power-scripts
• server

Hi,   My need I want to set up automation that after 3 days in states (Awaiting customer or Awaiting Approval) to comment to customer that we need their response and we will resolve after 7 d...

• Question
• automation
• cloud
• jira-service-desk

Hi,    I was wondering if there is a way to stop the SLA Time when the status is escalated, in the instance of outside parties having to fix an issue i.e hardware. So this doesn't affect ...

• Question
• cloud
• jira-service-desk

While creating the Gantt chart i can see few of my tasks are correctly mapped with my Epics but few are directly mapped with initiative wheras they should also come under epics.Iam unable to find the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I need help with an issue where i do not have any more idea.   I cannot assign a user for a jira service desk ticket. The assignee field of "Ticekt No" could not be updated. User "na...

• Question
• cloud
• jira-service-desk

Hi Guys,   I have a strange issue in a Jira Service Desk (Server) i have the field "Request Participant" but it "transforms" the name of people i put there into dots.... as like they are too l...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?

• Question
• cloud
• jira-service-desk

Hi ,   We already use on the company service desk but for a specific service. Now we do some test to use it for our IT support.   I have some question, we want that all users who creat...

• Question
• jira-service-desk

...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="f...

• Question
• jira-service-desk

Realizing most of our service tickets can be resolved by executing data fix script in SSMS, I am looking for a way to automate the process.  now my question is can i commit the SQL data fix scr...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am new to service desk using cloud option.  Would like to modify the login screen and have a registration option for non registered customers.  Does could help desk support this optio...

• Question

i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved".   when i creat...

• Question
• cloud
• jira-service-desk

Hi Atlassian community. Is there any way to book meetings in a google calendar using Jira automation?

• Question
• cloud
• jira-service-desk