Jira Service Management

I am using a different account in an attempt to contact support for our Jira Service desk account.  The integration for SAML startup was started, but there is now an error during the final phase...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Guys, I'll explain my need. Hope you can help me on this.   Scenario: I'm creating a opened Service Desk (Not necessary to add customers to the project). It's because we'll create a service...

• Question
• cloud
• jira-service-desk

Hello everyone,   I'm having a weird issue in Jira Servicedesk. Whenever a customer notification is send, the following link is added at the bottom:  https://www.atlassian.com/software/j...

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• jira-service-desk
• jira-service-desk-server
• server

It seems the "share" option is not available in the Service Desk portal for users that also hold a JIRA Software license.  We use SSO for access, I've tried adding the impacted users to the grou...

• Question
• cloud
• jira-service-desk

One of our service desk users is unable to access the portal. She is getting a message "! There was a problem loading, please refresh and try again." She has logged out and back in. I have sent her ...

• Question
• cloud
• jira-service-desk

One of the JIRA service desk (cloud) project has several components. Each component has its own component lead. It is possible to determine which ticket ticket relates to the particular component. Ho...

• Question
• cloud
• jira-service-desk

We've configured a JIRA project with a new email request channel. We have one already working with another project but this one is not. The message we are getting is: "The associated request type do...

• Question
• cloud
• email
• jira-service-desk
• request

Hello!   My clients use not only Chrome but also the Safari browser. When they try to enter the Service Desk, they cannot log in, because the password field simply does not appear (it appears ...

• Question
• cloud
• jira-service-desk
• safari

Hi, we use the service desk for 1st level support. In some cases we need additional support of external service provider. How can we manage this? - ways to forward the ticket. What if the service p...

• Question
• cloud
• jira-service-desk

We work with Jira service desk, is it possible to automatically read a PDF sent by the customer? So, name, address and such information to be filled in the fields of Jira SD?

• Question
• cloud
• import
• jira-service-desk
• pdf

HI. We're looking at using early access ITSM features but noticed a surprising behavior: I have two separate projects in Jira Service Desk representing two different customers. We want to keep them...

• Question
• atl-orange
• cloud
• jira-service-desk
• opsgenie

Hello, When a ticket is logged via email, the email signatures objects from clients the ticket is populated in a such way that is almost "impossible" to keep track of the issue. Is there a way to c...

• Question
• cloud
• jira-service-desk

So I set up my next-gen project and then just added my custom email address.  I got the email confirming it was set up.  However, when I sent a test ticket to the custom email, it isn't pic...

• Question
• cloud
• jira-service-desk

Issues - Configure Screen Scheme >> Associate an issue operation with a screen When I select this - I see a current association with a screen ("Demo" = live project). If I select a new screen...

• Question
• cloud
• jira-service-desk

I have a Help Center portal that features six JSD projects. How do I set the order in which the projects appear? I am running CLOUD edition. Thanks!

• Question
• cloud
• jira-service-desk

I have rules that are triggered based on time, but I would need to create a rule that closes a ticket when a reporter transitions an issue to "resolved" without causing any conflicts. For example, I...

• Question
• cloud
• jira-service-desk

We renamed our Knowledge base space in confluence, unlinked and relinked the confluence link under Jira Project Settings>Knowledge base, then reindexed the project and the instance. The knowledgeb...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a customer raises a request in the Jira Service Desk portal, they are redirected to a screen that summarises the details of the ticket as well as the JIRA issuekey, with a small line of text say...

• Question
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

We have a customr making a ticket, We want to explain to them how they can solve it. So we first add a printscreen to the ticket, there we choose Add Only. Then we make a feedback and say how to do...

• Question
• jira-service-desk

Hi all! I would like to gather some information about bookings topic in Jira Service Desk. I will describe what solution I am looking for & if it is even possible with some addon (etc): In the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Some requests in our Jira Service Desk Cloud have the assignee faded/opaque. It seems to only happen for requests created by e-mail handlers. i can find nothing on why this is. Any ideas?

• Question
• cloud
• jira-service-desk

Do I have to buy a Confluence license if I want to use the knowledge base in my Service Desk or is there another way to do that? I want to be able to have some documentation on basic requests so the ...

• Question
• jira-service-desk

This is something I've gone back and forth on for a while now (well the 3 years I've been using Jira) and would like to see how other Jira administrators are approaching this. We have an IT operatio...

• Question
• cloud
• jira-service-desk
• project

Hello, I am currently trying to attach an image to an email Template on Jira Service Desk, Jira being in version 8.5.5, and I really can't manage to do it. Where should I host the image to be able t...

• Question
• jira-service-desk

Hi there Thanks for posting this, Louis. I am experiencing the same this morning - I had a look at the https://status.atlassian.com/ page and all are Operational. But on few refreshes and...

• Question
• cloud
• jira-service-desk