Community resources
Community resources
Community resources
Jira Service Management
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Hi, It has been weeks that I am trying to find out how to create a JSW ticket from JSD. I assume many other people are pretty amazed bu the fact that this features is not available on native v...
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It appears that the "Add approval" tick box for a Workflow Status appears only in the two out of the box Workflows that are created when you create a new Jira Service Desk Project. When ...
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Hi Team , I am trying to create an issue - Email Request type when people send Emails about the issues/ needs help. I have followed the below document & configured Mail Handler https://conflu...
- Question
- cloud
- jira-service-desk
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Hi, I'm sorry for the long description but this problem is proving difficult to find the correct search terms for. So I want to make sure that I'm explaining the problem clearly We are using on-pre...
- Question
- jira-service-desk
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Is it possible to make the “Need to raise a request? Contact us.” text in the bottom of the customer
Is it possible to make the “Need to raise a request? Contact us.” text in the bottom of the customer portal a bit bigger?
- Question
- cloud
- jira-service-desk
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Hi We run Jira Service Desk 4.5.1 server and we have a problem knowing whether some customers receive notifications for comments we add to JSD logs. It is quite important that we have confidence th...
- Question
- jira-service-desk
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I want play around the settings like creating Issues, Projects etc. I have been tasked with configuring the Service for my company's internal Project management process.
- Question
- cloud
- jira-service-desk
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Hi folks, have a bit of a strange one I wondered if you could help with. Our organisation has just picked up JIRA for service desk use and we're slowly onboarding people onto it. However with one us...
- Question
- cloud
- jira-service-desk
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Hi, I have an issue with notification for organization members when issue is created. Only the issue reporter is receiving the email notification. If I remove the organization from the inssue and r...
- Question
- jira-service-desk
- notification
- organization
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We need an agent to move an issue that was opened in his service desk to another one. When he tries to move the ticket, the other service desk projects do not show up on the list. However, this works...
- Question
- cloud
- jira-service-desk
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A customer is reporting that she is attaching documents to her jsd ticket but we don't see them. Only one customer is reporting this. I have searched the issue list and don't see this same issue repo...
- Question
- cloud
- jira-service-desk
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Hello! When installing my Jira Service Desk I could not add a project template "Service Desk". Only the templates from the category "Business" are visible. How to fix that? Cheers
- Question
- jira-service-desk
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Someone knows if has the option to add a user phone number from AD to a filed in a new ticket when a ticket is created with data from another source. (Automatic). Example: We get a log from an anti...
- Question
- cloud
- jira-service-desk
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We are looking integrate chatbot with confluence (cloud) and we want to use this chat bot in the jira help desk user portal (Cloud). Is there any option already created for this use case?
- Question
- cloud
- jira-service-desk
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on a first installation, I cannot create a project (it said Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again ) and how many times I restar...
- Question
- jira-service-desk
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Hi all I've been using Cloud JSD with a NextGenProject for our ServiceDesk for a few days. I'm having troubles with incoming emails. They are parsed and trasnformed to mail issues cor...
- Question
- cloud
- jira-service-desk
- mail-handler
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We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
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We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
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I was looking around to try and secure the web request were looking to add to our automation for Jira workflow and wanted to lock down the allowed IP ranges to specifically where those Automation for...
- Question
- automation
- cloud
- jira-service-desk
- whitelist
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Hi All, I am experiencing the following issue - I wanted to replace a custom field with a new one. So what I did is renamed the existing one "XXX" to "OLD". And created new one called "XXX". Then re...
- Question
- cloud
- jira-service-desk
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When uploading reaction time data to excel it returns a value that differs from the web interface
- Question
- jira-service-desk
- jira-software
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We understand the requested feature is not available right now. https://jira.atlassian.com/browse/JRASERVER-5052. While cloning a Jira ticket how to copy existing Comments and Request Partic...
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Can anyone help me on how can I get the value of goal on SLA(ServiceDesk) to use it in my groovy script?
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Attempting to clone a field configuration scheme but running into a sql injection error. Script: //Create a project objects (Source & Target) Project jiraProjectSourceObj = projectManager.getPr...
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Hi there, Some of our customers don't get issue notification while other customers do. Also the customers who don't get notification was able to get notification before mid July. is th...
- Question
- cloud
- jira-service-desk
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