Community resources
Community resources
Community resources
Jira Service Management
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We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to unsuspend ...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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We want to use a EMail-Channel by using an IMAP-Mail; I know the user and password, but I can't create the Email-Channel because I get the following errormessage: "AUTHENTICATE failure, cannot conver...
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Hi everyone, I searched for a while but can't find a real answer... so , i come after some opinions / Ideas from this wonderfull community. So far we got 2 JSM project running (one ...
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I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Bonjour J'utilise Jira service management pour le support technique de mon entreprise Au support technique nous utilisons beaucoup Atlassian Intelligence pour nous aider en utilisant - le module d...
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The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”? If so, if there are about 200 inquiries per day, which has ...
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I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them...
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Hi I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—s...
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I am just using it in my first implementation, and I have a very basic question, I cannot identify the section where I can modify the Title of the client portal, I need where it says "Dnks Support", ...
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I have a request type where they select a Project from a custom Asset Field. It pulls over multiple fields including a Project Issue Key. In automation run on create, I want to link...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
- Question
- jira-service-management
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I'm trying to use the CHANGED property to find tickets that have been transferred from 1 queue to another, and I'm receiving this error. Ima using this jql : project = "RP" AND created >...
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Hi, I have created a JSM cloud automation that clones and links a new JSM ticket to a Jira ticket. In the Create work item section, I have updated each of the 'Choose fields.....' with smart ...
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Hi, I currently import our Google Workspace data as a csv file manually into Jira Assets. I would like to automate this process, but both manual import and data manager adapter methods expect a stati...
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My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support. I looked into trying to figure out wh...
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Hello - I am not all the knowledgeable about configuring JIRA to do what I need, but am trying to understand if it can do what I'm looking for. I have a JIRA Service Desk that is currently just conf...
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Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Hello, Someone else had previously posted the exact scenario I am trying to find a solution for. I would like to update my Child Objects (inR) when my Parent Objects are updated in relation to thre...
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Hi There, I have JIRA. The custom dashboard option is not available in our account. We are trying to build a dashboard that displays the clients project details but has limited access to other proje...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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My client asked me about this topic. The client wants to know if Jira Service Management premium does this type of asset management. Can you help me identify this issue? ITOM (IT Operations Manageme...
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But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same
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I have a custom Asset field when the filter scope is "Assigned User" = currentReporter() OR "Managed By" HAVING user("currentUser()") This is so, when a customer logs a ticket, it shows the...
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |