Community resources
Community resources
Jira Service Management
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Hi, is any way to prevent redirect mentioned in title in for example servlet filter?
438 views 2 1 Deleted user September 7, 2020 -
I am currently working with a group of students and would like them to use JIRA Add-on in Excel to pull data from Jira Service Desk. How do I go about granting access to their gmail account ...
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When I enter a photo in the text or attach a document, the email that the customer receives does not appear the photo in the email content and the attachment does not appear in the email I have chec...
761 views 4 0 Deleted user September 7, 2020 -
Can anyone tell me where Jira Service Desk (or the whole Jira suite) is hosted? We would realy like to know for privacy terms etc.
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is it possible to make info field what include emails of recipients from what email box create the r
is it possible to make info field what include emails of recipients from what email box create the required? we have email box. there is integration with this box and create the task in SD. I need t...
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We would like to allow customer to self register for our Jira Service Desk customer, however we do not want them to automatically be granted access. We'd like administrators to approve the request. F...
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Hi, I have created a SLA to start when the assignee changes, however when it changes assignee again, I want it to restart a new count down but it doesn't. It just accepts the assignee changed ...
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My settings are this. “’klant’’ is filled in and the “datum automatische mail”also But still i dont get any email. The 2 fields are exactely the same. When i change the when. I do get the email. ...
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Hi, Can I set gadget refresh interval to 10 seconds?
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Hello, so Extensions for JSD allows us to define dynamic forms (different fields will be displayed based on the value of the first field). I was wondering, if this was possible for descripti...
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Hi, I want to change the customer permissions on a JIRA service desk project via an API call. Is it possible? The default behavior is that whenever you a new project, anyone with an account on http...
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At the end of each Knowledge Base article is a question asking if the reader found the article useful or not. I can find in the default analytic reports within the Service Desk project how to track t...
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There is a requirement for user signature to close an incident that is resolved by field engineer. Has anybody in the community has implemented any such requirement using JIRA Service Desk server edi...
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Hi @ all, after working for more than 5 years with Jira Software, we're new to Jira Service Desk and try it on a first test instance. We're a small team and want to make it as simple as possibl...
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So the lack of project arrangement on the portal is a big problem. We started with some smaller divisions as a trial and now we're getting to the larger stuff we need to be able to arrange it...
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We are trying to change the names of priorities from Highest, High...etc to Critical, Major...etc. I can see we can achieve this using Translate priorities. However, this is ...
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Ola, Tenho a necessidade de criar uma automatização que faça a seguinte regra: Tem uma fila determinada (CLIENTES) nesta fila tenho alguns tikets com dados em alguns campos personalizados! ...
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Hi there Can someone please tell me what the white "i" in the grey circle means in automation? There is no tooltip when I hover over it to provide further information Th...
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We configured the demo service desk, but it seems that we need to actually create a new service desk because the portal still has references to the demo aspect I can't remove.
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In JSD is it possible to Edit the screen presented to Portal users (Organisation and Customers) to include not only the Status (Resolved) but also the Resolution (Fixed, Cannot Reproduce, etc) state?
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Hello Team, I am getting the below error while trying to schedule a refresh in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thanks.
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Hello, We currently use Anixis Active Directory Security Software. Our IT team is wondering if JIRA has the ability to handle something similar for password resets? Can you help det...
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Hi All, I'm using Jira Service Desk Cloud and i need to integrate a Live Chat in order to fast communicate with our customers. In which way i can manage that thing? Could you please suggest me t...
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Hello together, the status messages that we have defined are not translated by Jira. My colleague has set the ticket system to German and changes the status. The customer gets the status change in ...
- Question
- cloud
- jira-service-desk
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We recently setup a new service desk cloud project and we started having issues with requests not being received by the service desk. We did some trouble shooting on total attachment size, individual...
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