Community resources
Community resources
Community resources
Jira Service Management
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Hi, when agent responds to customer with an attachments, customer shouldn't login to portal again to view or download. It should be as simple as customer receiving an email with attachments in outlo...
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I have a client who said he responded to a Jira email notification about his ticket. He did the reply in the email notification and it's creating a new ticket in our Service Desk. Any ide...
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It says it's connected fine, but when I email my support email to test, it doesn't create a ticket. It's only if I email the default email address setup in jira, that the support ticket gets generate...
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Hello, on Jira, filtering tickets by content summary or creator doesn't work. Does anybody know how to hep me? Thanks in advance Carlotta
- Question
- jira-service-desk
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I created some new components and set a default assignee to them. All issues related to these components are automatically assigned to this user. Now, I cleared the default assignee of the components...
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I want to make sure that the AGENT can only see and handle the tasks he is assigned to Is it possibile? if yes how to configure it?
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Hi, How do i get rid of this "Recently Used Forms" on the customer portal for JSD?
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Dear community, For my service desk I am using workflow 'IS: Service Request Fulfilment workflow for Jira Service Desk'. When my ticket is in the state 'Waiting for customer', I would like to transf...
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When any change happens in JSD ticket, email goes out to recipients but recipient can't do reply to all to that email because the email which has been received is bcc. As per below note, emails...
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Hello, We are trying to remove the list of the "Shared with:" users from the issue view form on the JSD portal. We have removed the "Share with" button using permissions. Is there a way to do this ...
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I want to hide the "Workshop Priority Support" based on user permissions. I want the "General Support" to be public and anyone can access/post an issue. It seems you can't add user p...
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When I go to view all issues, the website will only allow 1,000 to be viewed. When I attempt to download all issues, only 1,000 issues are downloaded. I want to pull all actual issues. Are there adju...
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I have a customer numeric field called 'minutes spent'. When a new issue is created I want to set that field to zero, in case the issue is actually cloned from another issue that already...
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We have set up an IMAP mail handler to our Jira Service Desk - Free account. The handler is set to "Create a new issue or add a comment to an existing issue". Our users can create issues ...
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When I started there was a project without an 'Emailed request' Issue type, and we get emails built as a Service Request. I created a new project, assigned the same workflows, but the 'Emailed reque...
- Question
- cloud
- jira-service-desk
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How do i automatically throught post function or through automation create an issue on a different JIRA Cloud instance, linking the issues between both instances?
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I noticed that some customers are seen in my Project settings > People view with the service desk customer role enabled. Other customers are not seen in the People view. What is the differen...
- Question
- cloud
- jira-service-desk
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Is there a way to track the time for which the ticket was not in Awaiting Response status? I intend to quantify the time when the ticket wasn't blocked on my team. Ticket creation time --&...
- Question
- cloud
- jira-service-desk
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I am using a different account in an attempt to contact support for our Jira Service desk account. The integration for SAML startup was started, but there is now an error during the final phase...
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Hi Guys, I'll explain my need. Hope you can help me on this. Scenario: I'm creating a opened Service Desk (Not necessary to add customers to the project). It's because we'll create a service...
- Question
- cloud
- jira-service-desk
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Hello everyone, I'm having a weird issue in Jira Servicedesk. Whenever a customer notification is send, the following link is added at the bottom: https://www.atlassian.com/software/j...
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It seems the "share" option is not available in the Service Desk portal for users that also hold a JIRA Software license. We use SSO for access, I've tried adding the impacted users to the grou...
- Question
- cloud
- jira-service-desk
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One of our service desk users is unable to access the portal. She is getting a message "! There was a problem loading, please refresh and try again." She has logged out and back in. I have sent her ...
- Question
- cloud
- jira-service-desk
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One of the JIRA service desk (cloud) project has several components. Each component has its own component lead. It is possible to determine which ticket ticket relates to the particular component. Ho...
- Question
- cloud
- jira-service-desk
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We've configured a JIRA project with a new email request channel. We have one already working with another project but this one is not. The message we are getting is: "The associated request type do...
- Question
- cloud
- jira-service-desk
- request
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