Community resources
Community resources
Jira Service Management
-
When reporting on time to first respond to incidents and service requests, I see the time that is left to meet the SLA. For ex: SLA target of 4 hours. Actual first response of 30 min. Jira displays ...
-
Can I view the search requests made by customers? The text information could be helpful and I assume it is used in order to recommend which knowledge base article a customer should look at. Is there...
-
Trying to build an alert email for users if they give a ticket a really long title over 100 characters that will also truncate the title for our queue. Problem I'm running into is the Project automat...
-
I'm encountering a problem where I can no longer view any of the images uploaded to service desk tickets. I get this error: Unable to render embedded object: File (image001.png) not found. image00...
-
We have a video we are testing, just over 100MB in size. When it loads for playback however, the video appears compressed/squished and is VERY hard to watch. Is there something we're missing w...
- Question
- cloud
- jira-service-desk-cloud
-
I have set up Jira Service Desk to include a knowledge base of articles that I have stored in confluence, but I have noticed many of the descriptions/text previews that are automatically shown beneat...
-
When creating an automation, I need to put the issuetype field in the THEN clause, but it is not available in the list. I use the JIRA Service Desk 4.12.0 and Jira Software 8.12.0 Can you help me? ...
-
Dear all, I need to define an approval stage with three options: the usual accept and decline ad an additional "please give me more info". Is this possible? How? Thanks in advance, Enrico ...
-
Hi, I have verified my domain and it works. When i want to set up an own email address under notification Tab, I get the error: "DKIM validation failed for this domain". But the Domain has been verif...
-
Is there any possibility to insert links to Jira Service Desk comments in a more simple way than using the standard option? It is not very convenient for our support to use the [Link Text|URL] featu...
-
How do you setup a policy or a rule to Auto Restart acked alerts? So that after X time, the alert will restart sending notifications about it? I can't find a way to do it in the documentation ...
-
when I create issue from the email letter, customers had created from the address list (To and CC fields) of email messages? it is in Request participant every time. Is it possible:...
-
Hello, We're looking to create a group for managers in our company to review open issues. They don't need to work on them like users/agents, only read them. Is there a way to do thi...
-
I'm trying to add Request participants or something like to the portal as a required field at ticket creation. We want to make users enter their manager if it's a request that will request manager ap...
479 views 7 0 Deleted user September 8, 2020 -
Is it possible to add an embedded video to Service Desk Knowledge Base without any add-on?
-
Hola, estoy buscando como agregar formatos estandar para un tipo de solicitud, ya que la informacion debe ir estandar, es posible realizarlos en la configuracion de los campos de la solicitud.
-
i have a single selection custom field having several values(A,B,C,D). for issue type bug I need to display A and B Only For others, I want to display A, C, D is this possible without usin...
-
We use Jira Service Desk Server 4.5. Could you tell me please: is it possible to setting the registration form for customers: add required field and approval from our side? Thanks for helping!
-
It is a legal requirement to ask for permission to store personal data such as an email address. So when I ask a customer to provide her/his email along with his/her problem via our customer service ...
-
I have a custom field called "Affected End User" in the Create Issue screen. I wanted to add this custom field to the email notifications. This field is defined in the workflow "Create" transition wh...
-
Hi, We've integrated Jira APP into our solution on Infobip CUP portal. Since GDPR doesn't allow to search users, we prompted a client to make 'Reporter' field as Optional. But Jira API always retur...
-
Hi all! Is it possible to disable Service Desk application from server instance? JSD application version 4.6.1. We only use JIRA on that server and we moved JSD on different instance, but we would l...
-
Found this documentation piece describing how to remove unwanted fields from customer portal view (agent view). How do I do this in JSD Server?
-
For Jira Service Desk Cloud (Next Gent) is there a way for prompt the agent to add a comment to customer when resolving case. I can get them to update fields but not add a comment
-
I want the link to be aci.atlassian.net .
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 12 | |
| 11 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 6 hours ago | ||
| 7 hours ago | ||
| 16 hours ago | ||
| yesterday |