Community resources
Community resources
Community resources
Jira Service Management
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I am also having a similar issue, I tried to delete the customer with the same API but getting this error { "errorMessage": "Customers cannot be removed from this service desk...
- Question
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Unassigned Candidate Support issues have been historically grouped in the "Waiting for support" queue. The unassigned issues are now being shown in the "Unassigned issues" queue and I have m...
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Hello, I would like to use parameters ( demande type, Workflow, SLA, ...) to create a new project. Is it possible in next-gen project ? In creation screen, I found a box to shared pa...
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I have a custom SLA to close an issue automatically after 1 day if the status "Çözüldü" is reached. SLA timer works properly, but the automation rule is not. I set the SLA timer to 1min to test it...
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First time new users open our portal, they need to fill in their e-mail address and choose "Login in using SSO". From then on it works perfectly. But is it possible to have it work without the init...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sso
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We are currently trying to streamline our new starter process, this consists of a Microsoft Form the end users fill in via ms teams, via power automate (non premium) it then sends an email to Jira Se...
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how do you delete opsgenie
- Question
- opsgenie
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Hey everybody, we want to use a custom form to integrate with JSD Cloud and create Issues In the documentation of the REST API I have seen this option. This would be fine: https://docs.atlassian.c...
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Hi, is it possible to modify the ticketing widget? Such as editing the "Send Button" Text or automatically assigning an email address?
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Hi Team, Having a big challenge here. The built in 'SLA Goals' report shows us with a 65% response and 62% resolution rate which I can't seem to replicate in my own custom report. I...
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I am planning to use import/export feature to port my existing Jira Cloud Instance to a brand new Jira Cloud instance. The new instance will be used only temporarily to verify some gnarly data alignm...
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When a customer logs into the support portal and they view their tickets, there is ticket type, summary, portal, status and reporter - can I get 'assignee' added to this screen, so that the customer ...
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Hi Folks, In our work flow, once requester raised the request Manager approval is Mandatory. We are getting the manager from the AD. we are using Deviniti(Active Directory attribute Sync) p...
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How do I change the message that is sent to the customer the first time so that they start using the
Good evening, I am new to the jira help desk, it turns out that I created a project and sent the request to the client so that they could start using it, but in the email that arrived it said the fol...
- Question
- jira-service-desk
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I am looking for ideas and suggestions that would follow the "Jira" way to store Vendor/site information. My client has quite a few satellite locations. These are small sites with their own ISPs, ven...
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Hi, We have successfully setup an automation to transition a ticket to done if there is no response from the customer after a set number of days. What we haven't been able to determine is how frequ...
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We are facing the same issue as https://community.atlassian.com/t5/Jira-Service-Desk-questions/Email-processing-creates-tickets-with-incorrect-reporter-email/qaq-p/1238808. Please let us know if...
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Looking through the posts, it looks like there is no longer a way to create a Service Desk with sample data in cloud, only with the server version. Is there a CSV out there I can import with the sam...
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Is there a way to link comments from Jira tickets to Service Desk tickets. My current issue is that some of the users have SD access but do not necessarily have access to certain boards. ...
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Hi experts, I'm using rest api to create new jira but getting 400 error. I have compared format with manually created jira(all mandatory fileds are provided) and fetched existing jirasd to confirm...
- Question
- jira-service-desk
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Hi all, I do not see a way to add products to the questions in base product JSD. But Atlassian ticketing itself has that question. Any ideas on how we can add products to base configuration o...
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Can someone explain the difference between Watching, Sharing and @ someone in an issue? Are only public comments shared? Thanks
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This is a question specifically about the Adapativist ScriptRunner "Custom Field" of type "Database Picker". (This question is here because the Adaptavist documentation specifically says questi...
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La idea es que al crear un tipo de incidencia en particular se pueda generar un correo de forma automática y que en el cuerpo del mensaje se agreguen campos personalizados de la incidencia.
- Question
- jira-service-desk
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I have some service desk issues with the label set to 'Development'. My goal is to only allow users in the development group to see an issue with the label of 'Development'. I was trying to add ...
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