SQL for Domains

[David Flaig]

Hello,

I have an Question with the SQL for the Service Management Projects. 

Is there a possibility, to filter the incomming issues by their Domain.

For example I want that Issues form the Domain Example.com come in a speacial Queue.

I have already searched for a Solution but I couldn't finde one.

Can somebody help me?

Thank you in advance

[Daniel Ebers · Accepted solution]

Hi David,

welcome to the Atlassian Community!

Using Automation (it is included in Jira Cloud and ready for you to use) I found at least a similar recipe.

You would have to double check if instead setting the organization the assignment to a special Queue is possible. If not, the linked recipe maybe gives some ideas, though.

https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

Let us know what you found out.

Cheers,
Daniel