Jira Service Management

Dear Community   I have just created my first "Filter Results" gadget and have the option to "Add" and re-order fields but not an option to delete if I have added one OR delete the default fie...

• Question
• cloud
• jira-service-management

Hi, Is there a way to automatically create local active directory users using Jira ? Thanks

• Question
• cloud
• jira-service-management

Hello, I have a problem getting the value of some customfields.  In the script, getCustomFieldValue(cField) returns a json object with this look: {"keys":["Current Value"]}   which I wo...

• Question
• jira-service-management
• jira-service-management-server
• server

In working on automation, my rules were sending notifications to users. I want to use real users, assign them to issues but not notify them till I am ready to turn that on. It turns out that there ar...

• Question
• cloud
• jira-service-management

Hello, i'm a bit confused how correctly (by design) escalate issues collected by customer support in JSD to internal development team which works in Jira software. Move? Clone? Automate? Link? Somet...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Ik wil een csv bestand via import2 inlezen in een specifiek bord. 

• Question
• jira-service-desk
• jira-service-management

Is there a way to add a predefined tag to arbitrary alert with an action ?

• Question
• alert
• cloud
• opsgenie

Hi All, We transitioned to Jira Service Desk (now Jira Service Management) in 2019. We did not have a Jira Admin Role at our company, so implementation of the transition was left up to us. In order ...

• Question
• cloud
• jira-service-management

Hi All, We transitioned to Jira Service Desk (now Jira Service Management) in 2019. We did not have a Jira Admin Role at our company, so implementation of the transition was left up to us. In order ...

• Question
• cloud
• jira-service-management

I have a Jira Service Management instance running in the cloud and confluence running in the server edition. (Migration to cloud is not yet possible) Can I link a knowledge Base from the J...

• Question
• cloud
• jira-service-management

My centos server crashed and wont start again, how do I retrieve my Jira Service desk database Please?

• Question
• jira-service-management
• jira-service-management-server
• server

権限不足が表示されるまではアクセス可能でしたができなくなりました。 トライアルで利用していて、管理者が自分になっていたハズです。 権限付与等の対応方法をご教授いただきたいです。

• Question
• jira-service-desk-cloud
• jira-service-management

I've been making some customization in our environment that involves object creation automatically from a jira post function. I'm using groovy to create the new object. But I'm getting a unique con...

• Question
• addon-com.riadalabs.jira.plugins.insight
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

I used Insight to inventory software.   I had a main object type (software) with two branches (Installed and Cloud)   We elected to not subcategorized the assets so im trying to move an...

• Question
• cloud
• jira-service-management

hello, I have the jira cloud for slack integration installed on my site. while in slack, when I use /jira create, i see the correct projects however when my teammate uses /jira create, some random UR...

• Question
• cloud
• jira-service-management
• slack

Jira Service Desk Server Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to move from server to cloud and I get the error below. I'm over writing everything. Is there a way to skip user import and add them after I migrate the data from my back up?  FAI...

• Question
• cloud
• jira-service-management

Earlier in 2020 Apple relaxed the requirements for application developers to utilize Critical Alert Notifications in iOS. Since then other incident response platforms have added the ability to l...

• Question
• ios
• opsgenie

Hi, Could someone please help me to clarify the difference between these two status in JSM default workflow for "request" issue type? https://share.getcloudapp.com/WnulAvN2 I translated to por...

• Question
• cloud
• jira-service-management

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

• Article
• opsgenie

Does anyone know how to edit this to only include certain projects? It is removing the SLA from all the projects in my Jira service desk currently. Where do i identify the projects in the query? or ...

• Question
• jira-service-desk-cloud
• jira-service-management

I am getting the permission required from the permission helper but the user is a member of both the project's Service Desk Team and has a Service Management license. Is there something else I might ...

• Question
• cloud
• jira-service-management

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a r...

• Question
• cloud
• jira-service-management

Hi there, I have JSM > OpsG working fine.  For some reason, If I trigger an alert on OpsG, I get an email and SMS, but it fails to create a ticket on JSM. In the OpsG log, I can see the foll...

• Question
• opsgenie

The epic links arent displaying the running totals - we have recently upgraded JS 8.13.1. Any help appreciated, 

• Question
• epic
• jira-software
• server