Community resources
Community resources
Jira Service Management
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Hello! I want to run a script on my server on certain events in the service desk, I have configured a webhook but none of the fields contain the email of the user who made the request, only his name...
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Hi All, Suddenly in Jira Service Desk 3.16 , SLA configuration page existing Response and Resolution SLA are missing in Project Settings. In logs giving below error 2020-09-03 17:59:52,905 http-nio...
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Hi All, I have create a plugin app to create a comment and this to issue. I have added this app to post-function of Create transition workflow. The problem i am facing is the plugin app takes some ...
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Hi, Can we add a customer in an existing Jira Service Desk Project via a Rest API call?
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Hello, We have identified that our Time to Resolution reports convert hours into days using 24 hrs as a conversion unit rather than 8 hrs. This is happening even thought time tracking is currently o...
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Long story short we want to delete this dropdown menu with weblinks in it from our helpdesk but none knows where the controls are for it. It only appears in one of our helpdesk projects in the portal...
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Hello, I'm trying to create automation for our HR service desk for onboarding employees. My goal is to have it automatically clone the issue to our Payroll service desk when it is completed so that ...
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In the slack to jira integration, when setting it up it gives you an option to sync a particular jira project, but when doing the /jira create action the drop-down shows me all the jira projects (def...
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Hello, I'm looking for some guidance in Automation creating the specific code I need to block all gmail, yahoo, hotmail emails from creating new tickets in JSD. Because of the way our Service Desk o...
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Hi, Everyone! I hope you're well. I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP...
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Hi, Does anyone knows a ways to post/comment on an issue created based on the holidays i have setup on my project calendar? The idea is that when a holiday is configured there, the create...
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When on-call assignments change, all previous "acked" alerts remain acked and silent indefinitely. I would like any acked alerts to revert to "unacked" after a period of time. Like a day ...
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- opsgenie
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test fails only thing in jira log is this, which leads to something different javax.mail.FolderClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out ja...
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We have had a change in our organization which changes who approves certain requests. I have adjusted the workflow so future requests pull the correct approver, but I have existing unapproved request...
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Hi, we are building a web app for our customers. A small part of the website is a table where the customer should be able to view his or hers current issues from our jira service desk. I am trying t...
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Microsoft teams won't connect to Jira Cloud, see screenshot any ideas? I already tried a reboot;) Thank you in advance
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Is it possible to make an issuetype available only from customer portal?
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Customers can only see the tickets submitted by themselves, if I create a ticket on their behalf, change them as the reporter, they do not get notifications about new comments neither can they access...
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- jira-service-desk
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Hi, I have a problem with mechanics which creates tickets from e-mail. Problem holds until I refresh my e-mail password on Jira. How I can fix this problem? Why and how often I have to refre...
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Hi, I have a problem with changing default language in project. Everything has been checked but notification in "Status" in language change still holds up. Best regards, Adrian Mirasz...
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Hi Everyone! We are new to Jira Service Desk and still in the experimentation phase. We are trialling out have different Service Teams (eg IT and HR - plus a few others) in the same Jira Se...
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Hello Everyone, Can i setup Jira to automatically send an e-mail to the user ( " Ticket has been closed, please open a new one if problem persists " ) if the user comments on a closed ticket...
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Добрый день. Был подключен Jira Service Desk У пользователей которые имели доступ только на просмотр Jira Software в списке проектов появилось демо Jira Service Desk. Считаю это гру...
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Hello team, We have 4 service desk projects under one instance, for different partners. And we have a need to separate users from each portal. Difficulty #1. We do not want to restr...
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Here is my workflow: The relevant transition here is Not Fixed. This is the transition from Resolved to Reopened. I use this when a defect is reported by the developer to have been fixed, but th...
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