Community resources
Community resources
Community resources
Jira Service Management
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HI. We're looking at using early access ITSM features but noticed a surprising behavior: I have two separate projects in Jira Service Desk representing two different customers. We want to keep them...
- Question
- atl-orange
- cloud
- jira-service-desk
- opsgenie
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Hello, When a ticket is logged via email, the email signatures objects from clients the ticket is populated in a such way that is almost "impossible" to keep track of the issue. Is there a way to c...
- Question
- cloud
- jira-service-desk
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So I set up my next-gen project and then just added my custom email address. I got the email confirming it was set up. However, when I sent a test ticket to the custom email, it isn't pic...
- Question
- cloud
- jira-service-desk
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Issues - Configure Screen Scheme >> Associate an issue operation with a screen When I select this - I see a current association with a screen ("Demo" = live project). If I select a new screen...
- Question
- cloud
- jira-service-desk
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I have a Help Center portal that features six JSD projects. How do I set the order in which the projects appear? I am running CLOUD edition. Thanks!
- Question
- cloud
- jira-service-desk
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I have rules that are triggered based on time, but I would need to create a rule that closes a ticket when a reporter transitions an issue to "resolved" without causing any conflicts. For example, I...
- Question
- cloud
- jira-service-desk
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We renamed our Knowledge base space in confluence, unlinked and relinked the confluence link under Jira Project Settings>Knowledge base, then reindexed the project and the instance. The knowledgeb...
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When a customer raises a request in the Jira Service Desk portal, they are redirected to a screen that summarises the details of the ticket as well as the JIRA issuekey, with a small line of text say...
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We have a customr making a ticket, We want to explain to them how they can solve it. So we first add a printscreen to the ticket, there we choose Add Only. Then we make a feedback and say how to do...
- Question
- jira-service-desk
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Hi all! I would like to gather some information about bookings topic in Jira Service Desk. I will describe what solution I am looking for & if it is even possible with some addon (etc): In the...
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Some requests in our Jira Service Desk Cloud have the assignee faded/opaque. It seems to only happen for requests created by e-mail handlers. i can find nothing on why this is. Any ideas?
- Question
- cloud
- jira-service-desk
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Do I have to buy a Confluence license if I want to use the knowledge base in my Service Desk or is there another way to do that? I want to be able to have some documentation on basic requests so the ...
- Question
- jira-service-desk
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This is something I've gone back and forth on for a while now (well the 3 years I've been using Jira) and would like to see how other Jira administrators are approaching this. We have an IT operatio...
- Question
- cloud
- jira-service-desk
- project
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Hello, I am currently trying to attach an image to an email Template on Jira Service Desk, Jira being in version 8.5.5, and I really can't manage to do it. Where should I host the image to be able t...
- Question
- jira-service-desk
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Hi there Thanks for posting this, Louis. I am experiencing the same this morning - I had a look at the https://status.atlassian.com/ page and all are Operational. But on few refreshes and...
- Question
- cloud
- jira-service-desk
-
I have a problem. When I open Jira desk and try to open any task I get a blank page. This problem occurs today. screen: https://www.screencast.com/t/dZJgLER1lNnl
- Question
- cloud
- jira-service-desk
- jira-software
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Hi community, I'm just a beginner with Scriptrunner - my company just bought him. Can somebody tell me if it's possible to "copy" all the notifications (emails) from a project that normally ...
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I noticed that there's no Ukrainian language in my Service Desk and Customers Portal. Can I get the language pack somewhere? Do I have to pay for it or it's included with the license?
- Question
- jira-service-desk
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we have link a lot of issues to our Story (= deliverables for us). The purpose is to follow if there is no more open issues related to deliverables. For this I want to extract for a list of Jir...
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Hi All, I've just experienced a concern whereby a request has come into the ServiceDesk and was closed by an Agent in a very quick timeframe. The customer ended up receiving a "issue created" notif...
- Question
- cloud
- jira-service-desk
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I am using the Web Link to link my ticket/issue to an external website. I would like to see this Link in the Queue listing - but i can't find this field when i try to customize the queue column. &nb...
- Question
- cloud
- jira-service-desk
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We would like to use the Questions Page to store various Q and A on our project. I have found that some users can see and others can not. Where is the permission to grant a...
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...bjectSchemaID "3" This is the error I get when running Invoke-RestMethod : {"errorMessages":["Unrecognized token 'Rooms': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'f...
- Question
- cloud
- api
- insight
- jira-service-desk
- powershell
- +1 more tag...
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I successfully made an automation rule for when a sprint is completed then release a version. I also want to make an automation rule when the version is released a new sprint is created. Any help wou...
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I am working in an FDA Compliance environment. We want to build a Jira Service Desk (Cloud) request to replace a form that requires version control. Once the request template is built and live, is th...
- Question
- cloud
- jira-service-desk
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