Some servicedesk agents do not get emails on ticket creation

[Maarten Brouwers]

In our service desk we have 2 agents, completely setup the same. 1 receives mails , the other one does not. 

I noticed: User 1 & 2 are agents, user 3 is JiraMasterAdmin

User 1 & 3(admin) (no mails) are a long term users of Jira

User 2 (receives mails) is a new employee in the company and for Jira.

User 1 sees in the people overview of the project that user 1&2 have an email address but user 3(admin) does not show an email address.

User 3(admin) sees in the people overview of the project that user 1&3 have an email address but user 2 does not show an email address.

Personal settings of all the account are the same that "send email notification" is turned on.

How do we get user 1 & 3 to receive emails?

[Maarten Brouwers · Accepted solution]

final answer..... too may roles within project. 

removed service desk customer and tempo project managers

[Maarten Brouwers]

extra info, the agents are not listed as customer as well