Community resources
Community resources
Jira Service Management
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Hi, We have a few Jira core projects and 2 service desk projects. My outgoing server is used by all the projects which is by design i think. Users receive notifications from the main email add...
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Hello team, I'm a newbee in the creation of tickets in Jira, so please be kind lol When I tried to create a new ticket, it appeared that an error appeared saying that my account was unknown. ...
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In our JIRA project we have internal and external company users. We would like that external users could access only the tickets they are assigned. We have JIRA v7.1.1
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Hello, Is there JQL for 'User is customer' or 'Comment is public'? Would like to use it as a condition to use in 'Automation for Jira' as the normal automation is not working for m...
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Hello, Im creating a automation rule within the Jira project to transition an issue to 'Work in Progress' but I can't see my transition despite it existing on my next-gen project? I...
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Hi! We are building up a helpdesk for one of our entities. They provided the table below to show the different application they support, the request type per application, assigned SLA, and the initi...
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Under "Customer permissions" there is "Who can access the portal and send requests to XXX project?" Is there a way to separate this permission? Allow anyone to send email (create ticke...
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Hello I want to use a Jira Service Desk form to create an object in Insight. Today, I can only update an object attribute but not create a new object. I was wondering if there is way? Thank ...
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Hi, I'm viewing a service request issue in a service desk project using the "New Jira Issue View" and want to create a linked issue in another project as described here: https://confluence.atl...
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Our team has a default set of Components we add to every JSD issue when created. I'd like to write an automation that non-agent users can manually trigger to remove a specific Component. I am guessin...
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Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR I'd...
- Question
- opsgenie
- jira-service-desk
- statuspage
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I sent a link (https://testjiracss.atlassian.net/secure/BrowseProjects.jspa?selectedProjectType=service_desk) to the users to test out their access and issues but the link dynamically switches to the...
416 views 2 0 Deleted user September 9, 2020 -
I'm trying to create a user using API but as mentioned in the API, this field "invitationDisabled" is not working. I have tried with setting the value for this attribute to true, but the user still r...
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We have 2 Groups on OKTA and we can see them on Jira service under User Mangement too and we have 2 ldap directories , 1 is being used by each. There are some users which are same in both...
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I am using Project Automation to create an issue from JSD to Jira Software and cannot copy attachments. Here is why, I am not able to copy comments which is where JSD puts the attachment when it come...
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Hello, We would like to use a custom SMTP server instead of the Jira cloud SMTP server, due to compliance reasons. We need to use a custom SMTP server which logs outgoing deliveries successes/failur...
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Hi, Trying to use organizations but getting some error messages: 1) When trying to add a new organization I get an error : "We're having trouble. Check your connection and try again." ...
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Hi We have high resolution screens - FullHD - but when viewing an issue, the whole screen width is not used. Any way that's possible?
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Hi When we get issues created via email the layout really looks weird. Is there any way to change the way the "description" field is rendered?
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In "Jira Service Desk", when I want to display tickets and tasks, in the left pane (queue), and whatever the choice of filter I make, I am indicated for example a total of 35, but I only see part of ...
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Can someone help me revert back my previous work flow which i have created few min back
- Question
- jira-service-desk
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Hello, I wanted a Project Automation to trigger on a change of value in customer satisfaction score. The trigger works, but in the webhook body there's no satisfaction field or anything...
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I have created a custom field called 'Leaving Date' i want to be able to create an automation that sends an email to a specific email address 6 months after this particular leaving date, is this poss...
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Hello, I am a new user of Jira Service Desk. In the "Your Work" Tab i can only see ticket assigned to me from a specific Project. Is there any way to show me all tickets assigne to me from&...
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I want to check only those that have not been assigned to Sunny, Angela, and Cherry, and have not been assignedee to other people through Sunny, Angela, and Cherry. assignee not in (sunny,angela,c...
- Question
- jira-service-desk
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