Jira Service Management

When I change the time for attend a specific request type in SLA, all the timing for all this request type change. Do you know if there is a way for not change all the timing for the issues that are...

• Question
• cloud
• jira-service-management

I am creating support tickets within Jira Service desk.  As we find reproducible bugs, we are escalating those support tickets by marking their status as Escalated.  Then we create a corres...

• Question
• cloud
• jira-service-management

We would like to assign a task to the Team.  I already created a team.

• Question
• cloud
• jira-service-management

Every customer can email us a ticket to our support@ address which results in a ticket being created. BUT we have found that some emails have not created a ticket. Where can we administer our spam se...

• Question
• cloud
• jira-service-management

Hi there, Does Atlassian Service Desk server edition follow 3 tiers application architecture? I went through the documentation and believe there are 3 tiers application architecture. For security r...

• Question
• cloud
• jira-service-management

Hello, I am relatively new in Jira Service System and scrolling through the possibilities the software could be able to offer. I was wondering about the topic i wrote which I found in the community....

• Question
• cloud
• customer
• jira-service-management
• request

Hello, Ihave set up a service desk with issue types Bug, User Story and Support request. Now I cannot find how to make a distinction between the priority levels of them. Issue type has levels like "b...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello,   I'm a student who needs to setup a jira servicedesk. I got most working but i'm getting stuck on creating a certain query. I want to create a excel sheet, with al the tickets that are...

• Question
• cloud
• jira-service-management

I am adding a new service desk agent. When I invite the user I tick on Jira Service Desk and the Group Service Desk users.   Yet when the new users activates and logs in he can see all our pro...

• Question
• cloud
• jira-service-management

I'm trying to create a knowledge base article to allow for a customer to view all the tickets associated with their organizations similar to that which is displayed from the request popup menu in the...

• Question
• cloud
• confluence-cloud
• jira-service-desk-cloud
• jira-service-management

Hi, We are currently using the Jira Service Desk portal, we are adding users to the Organization section so users can able to view each other tickets, so far this is good, but users are confusing wi...

• Question
• jira-service-management
• jira-service-management-server
• server

I occasionally find myself in situations wherein an issue has fallen into a service request workflow, no doubt because someone accidentally made some changes which fit the automation criteria for tha...

• Question
• cloud
• jira-service-management

Hola ¿es posible editar la clasificación de un tipo de solicitud?. Resulta que una solicitud la cree como cambio pero realmente debía ser problema.   ¿Donde se puede editar?

• Question
• cloud
• jira-service-management

I removed a customer account from a Jira organization because the customer no longer worked at the client's company and the client wanted to remove that person's access to old tickets... Did I just ...

• Question
• cloud
• jira-service-management

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea...

• Article
• halp
• ms-teams

Check out this short video to learn how more about how the integration with Opsgenie and Bitbucket works: Powered by a brand new connection between Atlassian's Opsgenie and Bitbucket teams can...

• Article
• new-to-opsgenie
• opsgenie
• video

Learn all about how to set up and override on-call schedules in Opsgenie by watching this brief video: Watch the next video in this series - How does the integration with Opsgenie and ...

• Article
• new-to-opsgenie
• opsgenie
• video

Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the f...

• Article
• new-to-opsgenie
• opsgenie
• video

Watch this brief video to learn how to use alert policies in Opsgenie to increase alert quality and reduce alert fatigue: Watch the next video in this series - How do I set up an email integra...

• Article
• new-to-opsgenie
• opsgenie
• video

Check out this short video to learn how to integrate Opsgenie and AWS CloudWatch, and use your ChatOps tool for alert response. Watch the next video in this series - How do I use Ale...

• Article
• new-to-opsgenie
• opsgenie
• video

I followed this path:   Projects > My project > Knowledge base > Create article > Blank page > [I write the article] > Publish.   The article is available on confluenc...

• Question
• jira-service-desk
• cloud

Application: Jira Service Desk Version: 4.10.0 Installation Type: Data Centre Problem Statement: This is a known bug where USername is displayed for Custom USer pickers fields on Create and Edit S...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using JSD 4.10.0 (DC installation).  While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is av...

• Question
• jira-service-management
• jira-service-management-server
• server

Why Jira Service desk renamed to Jira Service Management? What's the difference?

• Question
• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• server

What are the workflow screens that Jira keeps auto generating. They are starting to clutter up my Screens area. Is this normal? Can someone explain this?

• Question
• cloud
• jira-service-management
• screen
• workflow