Is Opsgenie has the trigger of Alert creation?

[Dinal Lad]

Hello,

I need to create a Case in Dynamics 365 when an alert created in Opsgenie.

I am not able to find any API for this trigger.

If anyone knows how I can achieve this, please let me know. It would be a great help to us!!

[Nick Haller]

Hi @Dinal Lad ,

Opsgenie does not have a prebuilt integration with Dynamics 365 at this time. I'll enter a feature request though.

We'll see most customers integrating their third party systems with Opsgenie through either an API or Email integration:

https://docs.opsgenie.com/docs/api-integration

https://docs.opsgenie.com/docs/creating-alerts-via-email

But if your use case is to have Opsgenie alerts create tickets in Dynamics 365, you could try leveraging our Webhook integration for outbound requests:

https://docs.opsgenie.com/docs/webhook-integration

Hope this helps! Let us know if you have additional questions or issues.