Jira Service Management

We have a JSD/JSM-Server instance in a DMZ and a JSW-Server instance in our internal network. Access to both instances is applied via crowd. When Customers or Jira Software users (assigned role "Jir...

• Question
• jira-service-management
• jira-service-management-server
• server

I have two accounts with Atlassian, one personal and one work.  My work account is connected to Jira Service Management. Ticket update notifications are going to the email address associated wi...

• Question
• cloud
• jira-service-management

Is there a way for a portal customer to see who else has received email notifications on a ticket?

• Question
• cloud
• jira-service-management

I have been using "project automation" for a long time, in this plugin it is quite easy to edit requests, for example, change the list of "Request participants". But I got a problem: when I use "Ed...

• Question

Hi All, New to Jira and I was wondering how others would recommend setting up the external customer-facing projects. For example, let's say I have 5 customers across similar but not the same produc...

• Question
• cloud
• jira-service-management
• project

I would like to be able to run a report which would show how many tickets are being raised by users with new accounts - i.e. people who have joined the organisation recently. I believe this would ma...

• Question
• cloud
• jira-service-management

Hey there :) We are currently setting up our first JIRA Service Management Project (free at the moment for testing). To track service hours we usually use a monthly account in JIRA for each of our ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi, We will be creating multiple Jira service projects. Once the active lifetime of a project is complete we would like to be able to change this project to be a read only project for all. So all exi...

• Question
• cloud
• jira-service-management

Hi, Please suggest us how to get IP address or any other details who had sent the form to us via Contact Administrator Form. Because we are having the list of email id who are not present of our co...

• Question
• jira
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using "utf8_bin" collation, but it seems it is not supported and return and error in health check. We would like to modify it but I cannot find the list of all supported collation by jira.&nbs...

• Question
• cloud
• jira-service-management

We have a use case where employees can reserve a workstation on a date and a time slot (AM/PM/Full Day) through customer portal. If a workstation has been reserved on the specified date and time, the...

• Question
• calendar
• cloud
• jira-service-management

When transitioning a ticket to a new workflow state, we have it configured so that the agent is prompted to add an optional comment and attachment. After adding an attachment and comment this way, th...

• Question
• cloud
• jira-service-management

Hi, Is it already possible to. update linked JIRA ticket through JSD automation? When  JSD ticket is assigned to a assignee, I want to update the linked JIRA ticket with the same assignee.&nb...

• Question
• cloud
• jira-service-management

Can the OpsGenie/Teams integration support multiple bots running on different channels at the same time?

• Question
• cloud
• opsgenie

Hi, Since I added my custom (support@) mailadress, emails come is as  'new feature'. With the default Atlassian email address, they come in as support. How do I change this? I want the defau...

• Question
• cloud
• jira-service-management

Is there a way to use expose Jira Service Desk to customers outside of our company to use it as a way to track external feedback, complaints, etc?  We would also like this to be easy for extern...

• Question
• cloud
• jira-service-management

Hello, community. I need your assistance. I am using the Jira SD server version. I need the issues to be created in one project but moved to another project or projects according to defined values. ...

• Question
• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Thanks Angelica - I have added my vote to this issue.  Can you provide more detail on how to enact the following? "Even if he is an internal user, the admin can remove the Service Desk lic...

• Question

Hello everybody! I use the Standard-Cloud-Mail-Server for receiving new Tickets in Jira Service Management. Since some days this is not working. I didn't change my configurations. The Project ...

• Question
• cloud
• jira-service-management

Hi, I need to show different values for same field based in the issue type. From as I know, this can be done using Behaviors. Jira Field: Service and Sub-category - Is field is a cascade option. ...

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

I have used Jira Service Management Cloud for a while now and we have defined several projects where one project is the equivalent of one customer. We started  testing Insight a few days ago an...

• Question
• cloud
• insight
• jira-service-management

Issue:   A customer wanted access to the Jira Service Desk.  I have added them on of which Atlassian send him an email directly.  He mentions that he has not received the email an...

• Question
• cloud
• jira-service-management

Hi,  in my configuration of a Service Desk Project inside Jira Service Desk v4.12 i am facing some confusing error due to the permission scheme change i made.  Every customer get their ow...

• Question
• delete
• error
• issue-create
• jira-service-desk
• jira-service-desk-server
• +5 more tags...

If an attachment has: a) been imported and is showing as "share with customer" [default] b) has been assigned the wrong status (say as above). How can you amend the visibility of the attachment(s)...

• Question
• attachment
• jira-service-management
• jira-service-management-server
• server

"The user to run automation rules is misconfigured Automation rules run as a specific user. The user selected to run these rules no longer exists or does not have sufficient permissions anymore, so ...

• Question
• cloud
• jira-service-management