Jira Service Management

For example, if I enter the three letters "With", I see articles from the knowledge base and the option to make a request. If I expand the word "Mit" with another letter, as in my example "Mita", on...

• Question
• cloud
• jira-service-management

For starters I'm very new to the world of web requests, REST, and APIs, and only have limited experience with Powershell, so it may be that I'm missing something very obvious to the trained eye. ...

• Question
• api
• cloud
• jira-service-management
• powershell
• rest

Currently I have a long list of customers but a relatively short list of users in our JSM instance. I revoked access to the site for a user, thinking they would still remain a customer, but all thei...

• Question
• cloud
• jira-service-management

We are using Jira Service Desk for support on custom solutions that we have developed - each customer will have their own/specific solution. Current: 1 external customer Future: 2 - 10 external cus...

• Question
• cloud
• jira-service-management

When I assign an agent in jira service desk a notification is sent to their outlook account.  If their outlook is out of office - how will the Jira service desk handle it ?  How will I know...

• Question
• cloud
• jira-service-management

  • We're using CRM for JIRA to store customer attributes – name, environments, products, etc. • The JIRA service desk "organization" setup has been set to automatically add any customer creat...

• Question
• crm-for-jira
• customer-portal
• jira-service-management
• jira-service-management-server
• server

Hello, I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver. In the Approval Email, All Issue Details are sent, But Approver Note is not being sent. Is there...

• Question
• approver
• jira
• jira-service-desk
• jira-service-desk-data-center
• jira-service-desk-server
• +3 more tags...

The Reporter of an issue/request is no longer receiving an email when 'Reply to customer' is selected when adding a 'Comments', or if one selects 'Respond to customer' in the status drop-down at the ...

• Question
• cloud
• email
• jira-service-management

Hello We are trying out Opsgenie and one feature we like a lot is the Heartbeat. Our plan is to use this and let all our small scheduled task “apps” call home and tell us that they still are running...

• Question
• cloud
• opsgenie

Hi, How can set automation for one custom field (Execution Date & Time). If the ticket is in any unresolved status and custom field "date and time" match then it automatically goes to waiting f...

• Question
• cloud
• jira-service-management

I am having trouble setting up my service desk project to create new customer accounts for users submitting tickets through the issue collector, widget or portal.   The issue collector works c...

• Question
• cloud
• jira-service-management

Hello! I have a really weird issue happening. I have a mailbox that forwards emails to another mailbox. For some reason I am getting a bounceback from JSM with the following   From: boun...

• Question
• cloud
• jira-service-management

Hello, any suggestions how its possible to add markdown capabilities on the request's description field in the customers' portal? (much like this field has when adding a question to the portal) i k...

• Question
• cloud
• jira-service-management

Hi,  any suggestion how i can change the text of the 'reply to customer'? Its a cloud instance. i need to change it to say something different in english.  

• Question
• atl-orange
• cloud
• jira-service-management

i can't enable email request given me Error: Unexpected token < in JSON at position 0

• Question

We are trying to start developing internal Apps. I have created a personal Jira page outside of my organization to start doing some testing. Following this URL though, it does not make any sense nor ...

• Question
• cloud
• development
• jira-service-management

Hi everyone, I have a few batch files that do different tasks (create user, disable user...) in G-Suite. I would like to know is it possible to run those batch files when a New Staff / Leaving Staff...

• Question
• cloud
• jira-service-management

I am trying to add my Office365 calendar. I have used iframe however I want the calendar to extend across the page. What should the width and height be?        

• Question
• cloud
• jira-service-management

Dear all, I have different type of request in my Service Desk for which I have define for instance a particular label for each issue type in order to be able to return related KB from confluence. I...

• Question
• cloud
• confluence
• jira-service-management

In the past it was possible to edit the translations within the project settings: project settings -> Language Support -> choose language (e.g. German) After this it was possible to choose di...

• Question
• cloud
• jira-service-management

I have created an app for jira.I was able to upload the app descriptor successfully.But the app is not getting opened in jira.When I try to run the app on a browser it is working properly.I created t...

• Question
• app
• cloud
• connect
• jira-service-management
• python

We have a Project that has the following settings: Who can raise a request: Customers who are added to the project Who can customers share a request with?: Other customers in their organisation. &...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Atlassian Community! I am working on creating custom reports for my Jira Service Desk.  I noticed that our reports stopped calculating resolved calls in Nov 2020 and I'm not sure why. ...

• Question
• cloud
• jira-service-management

I already admin on this account and i want to create new customer portal(Help Center) instead of customer portal (Help Center) already built in  and I want to change data inside customer portal...

• Question
• jira-service-desk

I'm looking to create a recurring change and sub tasks to do monthly server maintenance. I know I can use automation to create an issue. But when I try to create a sub task after the issue it I get t...

• Question
• cloud
• jira-service-management