Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have updated my JIRA instance to version 8.13.2 and I am seeing the attached. As shown my Service Desk is licensed (until the end of the year) but not currently installed! How is that poss...
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Pretty new to jira service desk. I'd like to implement automation which updates issue fields based on the Request participants field. We have alias' configured for our email intake. Exam...
- Question
- cloud
- jira-service-management
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Community! I need your help to see if there is a way to fix the details of the alerts seen in MS Teams as they are wrapped in HTML code. Example: Freshdesk Case: https://URL/Case/9861 Description: ...
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Hi, We want to add a field in JIRA when we input our time regarding a service request. The field is for the initial referral that our N1 agent does. We want the time in those tickets to ...
- Question
- cloud
- custom-field
- jira-service-management
- tempo
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I am new to Jira and trying to get some meaningful reports to sum up the work being done in our Service Desk. Most of the default reports and included custom reports come back with all 0's no ...
- Question
- cloud
- jira-service-management
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We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor. Can we move the Projec...
- Question
- cloud
- jira-service-management
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We do not accept ticket creation or response via email. We'd like to set up an auto-reply when a customer tries to respond via email. It would say something like this: "Our service desk does not acc...
- Question
- cloud
- jira-service-management
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Alternately, how to populate Request Type for Issue that is created using Automation "Create a new issue"
- Question
- cloud
- jira-service-management
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When using customer notifications, it is sent on behalf of the user working on an incident or other type of issue. Could this be change to always the same impersonal user, like the project name?
- Question
- cloud
- jira-service-management
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Hello, I changed my subscription plan and want to test when it goes into effect to make sure I still have the functionality I need. I see this message on my subscription page: Your current ...
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We have embedded this widget on a page: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere#:~:text=We're%20thrilled%20to%20announce,many%20pages%20as%20y...
- Question
- cloud
- jira-service-management
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I'd like to start over from scratch for a new Service Manager project with no data of any sort carried over from our current setup. How do I go about this? Or is it even possible? TIA Ross
- Question
- cloud
- jira-service-management
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hello my company wants to migrate from servicenow to Jira I am studying this. Did you know this is the equivalent of the servicenow server object in JIRA? Thank you
- Question
- cloud
- jira-service-management
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I have configured service Mgmt to use my microsoft account as receiving mail but when I answer a customers request the mail is sent from my atlassian account. This is very confusing for cust...
- Question
- cloud
- jira-service-management
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Hi there, So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project...
- Question
- cloud
- jira-service-management
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Boa Tarde, Como posso consultar um problema (ticket associado a outro ticket) sendo apenas participante e não sendo agente. Ou seja, o meu cliente colocou-me um ticket, eu como agen...
- Question
- cloud
- jira-service-management
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We would like to create a workflow, where we can have approvals from multiple groups, for a single request. To give an example a request to a change a Database would require sign off from Netw...
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Now I'm installing JIRA Software on the computer having confluence with MySql 8.0. When configuring the database for JIRA there is issue 'database is not empty'. But the database has just created a...
- Question
- cloud
- jira-service-management
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Hello, I have an Question with the SQL for the Service Management Projects. Is there a possibility, to filter the incomming issues by their Domain. For example I want that Issues form the Do...
- Question
- cloud
- jira-service-management
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Hi I have example with a change request type where the customer form to submit a change request doesnt allow the fields of Change implementer or approver to be populated with a user who is not part ...
- Question
- cloud
- jira-service-management
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Hi I am trying to understand how an agent in Service management can log a request/incident/change and have the same fields and ordering in place that are in use in the request type in the customer p...
- Question
- cloud
- jira-service-management
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Is it by any chance possible to create a series showing number of issues per organization? I am familiar of making such report by myself, but the issue is that we have large number of customers and ...
- Question
- cloud
- jira-service-management
- report
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I want to ensure that all attachments options we currently have in the Application are functioning correctly so that this capability is defect free. but should be able to add attachments with "+" sym...
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As a developer, I want to ensure that all the attachments options we currently have in the applicati
As a developer, I want to ensure that all the attachments options we currently have in the application are functioning correctly so that this capability is defect free. User should be able to add an ...
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How to add 1 seat for OpsGenie over API? Now I adding here https://app.opsgenie.com/settings/billing/subscription over web, but I need over API
Related collections
Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| 2 hours ago | ||
| 9 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |