Community resources
Community resources
Community resources
Jira Service Management
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Jira Service Desk で作成した課題を同一サーバー上にある Jira Software に複製 (CLONE) することは可能でしょうか？ CSVを使用して Export して、Import できることは確認できましたが、 Jira Service Desk / Jira Software の機能として複製することはできないのでしょうか。
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I want to set my knowledgebase articles so that they can be view by my customers who are setup as portal only customers, but not "anyone". I have read the documentation on this page: ...
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Hi, I've a workflow (only slightly customised) which ends with 'Done'. The Post Function is set for transitions to 'Done' as 'Resolution=Done', as below. Yet, even new tickets still show in the 'Ope...
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Hi there I am trying to import a mpp file exported from MS Project 2008 via the WBS Gantt-Chart plug in but get the error message: Error! Can not import this file, please make sure your file is co...
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Important Notice : This article applies only for Atlassian products on the "Server" and "Data Center" platforms. For Cloud, please refer to the following suggestion. Purpose This article pres...
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I'm trying to create a JQL query to list all request approved by a specific agent, i've tried the following:- "Approvals[Approvals]" = approved() and "Approvals[Approvals]" = approver("paul brown") ...
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Can’t create a classic device desk project (only next gen)
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Hello Community, On my service desk project there's a 3rd party integration that appends text to the description field that I'd like to remove as it causes unnecessary noise and confusion. The proce...
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Hello, Based on count of values chosen in a field ("Test1" in my example) in customer portal, I need linked issues to be created, so that in case 3 values are chosen in customer portal, 3 linked iss...
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Hi, I have an employee trying to move a CM ticket into deployed status and is getting the following error. Cannot execute transition 951 on HSQ-13971 due to check error. - resolution:Resolution is ...
- Question
- jira-service-desk-server
- server
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Hello, In the customers view of any of our service desk projects, the list shows customers with their initials in the avatar image and others with the default gray user icon. If we hover over these ...
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I want to change the FROM field but it's grayed out. I want to use the default service desk email address.
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Hallo everybody, I'm a little bit confused. We have not customized anything in the Templates for Customer Notifications: But when I get the invitation mail... -> In the ...
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Не импортируется проект из серверной jira в облачную. Как можно решить этот вопрос?
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I am looking for (possibly) a plug in for Jira self service portal where end users can book time in a calendar displayed on the portal once a ticket has been logged. Has anyone done this and wh...
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Is it feasible to have a clickable link within a form in a Jira Service Desk Cloud Customer Portal?
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We have used JIRA Servis Desk and JIRA Software (+ test TW4J). The customer accesses the customer portal and enters IS requests. People from the customer have entered an email as part of the Cus...
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Hi. I have noticed that sometimes, when a JSD ticket's status changes, its Resolution changes form "Unresolved" to "Done" in error. So far I've not been able to pin down an exact sequence of ev...
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Hey everybody, please compare the first screenshot here: https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-requests-in-the-new-issue-view/ Where can I configure the rig...
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I want Jira service desk to send notification msgs to microsoft teams as chat messages. I tried to find below automation action in project settings but it is not there,
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Trying to configure a action channel to AWS SSM action. The link to create cloudformation stack is not working, as we use federation users only. The documentation link to https://docs.op...
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Hallo everybody, we have a simple but strong need to enhance the Customer Profiles in JSD Cloud. We want to see some additional data like: - Phone Number - Department ... and addit...
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Hello Atlassian Community, I want to create a automation, that puts issues with status "solved" or "done" in status "closed" automatic after 3 days. I have tested it in many ways, the automation wo...
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Hi, If an E-Mail is sent to our Jira SD address, every recipient (even those in CC) is automatically created as a Service Desk Customer. We would like to disable this in order to have more control o...
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Now I'm installing JIRA Service desk on the computer having confluence with MySql 8.0. When configuring the database for JIRA Service desk, there is issue 'not empty'. The database is created and e...
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