Jira Service Management

Hi everybody, I ran into an issue today. A customer in the company wanted to see a list of issues opened in Jira Service Management. I opened my list view of the incidents, filtered the issues, and ...

• Question
• cloud
• jira-service-management

When someone emails my  service desk, the issue is automatically set to a 'New Ticket' request' type, which starts an SLA timer .Any time a customer fills out a new customer form and adds their ...

• Question
• cloud
• jira-service-management

Dear community, I want to make Jira automation add a comment when one of a certain set of field values changes on a Jira cloud project. When the user changes more than one field value in a short ti...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management

Hello,   actually I'm using freshdesk plan estate to manage my client.  But become a little expensive. I'm looking for this features: i can see if my client open my email migra...

• Question
• cloud
• information
• jira-service-desk
• jira-service-management
• trial

I would like be able to print a label for an asset which includes the unique ID and the QR.  

• Question
• assets
• cloud
• insight
• jira-service-desk
• jira-service-management

I am using the generic HR Question or Issue Request Type in the system. It has Subject & Description fields, no Required Fields and no auto-populated values. However, it doesn't appear in the a...

• Question
• cloud
• email
• jira-service-management
• request-type

Does anyone have a good workaround for JSDCLOUD-5596 (myPending, pendingBy bug? We have a procurement workflow that requires approvals from multiple people before the ticket can be transiti...

• Question
• cloud
• jira-service-management

Hi all, Does anyone know how to (or if there is an improvement request in Atlassian) change the look and feel for opsgenie?   Since it is a unique website that is tied to the other Atlassian pr...

• Question
• opsgenie

How do I change the default assignee to support tickets?

• Question
• cloud
• jira-service-management

Hi, in Project Settings->Notifications, I added 2 recipients in the ticket opening events. I added them as "single email address". When a new ticket is opened no one receives the notification. Wh...

• Question
• cloud
• jira-service-management

Hello everyone, I would like to know if anyone is experiencing with JSM a delay on many email notifications. For example, a client registered an issue yesterday afternoon and after 20 hours the agen...

• Question
• cloud
• jira-service-management

Hi, 1- Can I have Domain Blacklisting option, when I integrate the email with JSM to create tickets? 2- Is there a possibility for word or sender email address filtering or exclusion option to...

• Question
• cloud
• email
• jira-service-management

Hi all, we started using Jira Service Management this year and we're facing the following problems. Every client is assigned to an organization so that the client can see all the open tickets in ou...

• Question
• cloud
• jira-service-management

Hi gang!   i try to translate the texte in my home page of my service management instance but the field for corelation of this section does not accept html or formating. In the section of l...

• Question
• jira-service-management
• jira-service-management-server
• server

Good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• Question
• cloud
• jira-service-management

good Morning, I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification. the following error that presents me when I ...

• Question
• cloud
• jira-service-management

Really appreciate if someone could guide how i can associate default create and edit screen to every newly created project. Currently whenever my colleague create a new project automatically 2 new sc...

• Question
• cloud
• jira-service-management

When creating tickets I normally use snipping tool, copy the image and then select Ctrl+V in the description box of the ticket and it adds in the image. I have logged in this morning and it is not w...

• Question
• jira-service-desk-cloud
• jira-service-management

Hello first :) we would like to implement the following with the customer portal, I hope you can help me. We have the customer portal where the customers can create ticket. All users with the same ...

• Question
• cloud
• jira
• jira-service-management

We have two knowledge bases: one internal/private used specifically for our own operators (it cannot be made public with page restritions, etc.) and a public one (this is a completely public confluen...

• Question
• cloud
• jira-service-management

I need create the ticket  description  regards name pick and after summary of title

• Question
• cloud
• jira-service-management

Hi, I want to integrate Standalone Oracle PCRF with Opsgenie. Is there any open source tool to integrate Oracle PCRF with Opsgenie for logs analytics and alerting? Any help is appreciable. ...

• Question
• cloud
• opsgenie

Good day! Can you help me, trying to share dashboard with an external customer, that doesn't have a license JIRA Is it possible? Now projects and issues can see only users with licenses and certai...

• Question
• cloud
• jira-service-management

Hi We need to assign request based on custom field request type and business unit. I have configured automation rule but it is not working as expected;. Audit log it is successfully executed.Also it ...

• Question
• cloud
• jira-service-management

How do I get the customers receive e-mail when I added them in the Jira Customer  Service Desk ?  Project settings->Cutomer notification-> customer invitation mail is enable. ...

• Question
• cloud
• jira-service-management