Jira Service Management

Hi, we have a lot of similar issues.  Therefore I want to add predefined replies, which I can insert in short time.   Is that possible with Jira? Thanks Hendrik

• Question
• atlassian-support
• cloud
• email
• jira
• jira-service-management
• +3 more tags...

I created a new project with Jira Service Management but I can't link tickets.   The button in the issues queue ask to input the issue for linking, but after click to apply, the system returns...

• Question
• cloud
• issue-link
• jira-service-management

Hello, we're facing some problems with the calculations of SLA goals.  For one of our customers we created one special calendar with unique work times. Based on the ticket priorities we have t...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi community. I need to change the time to resolution in the issues that the state is reopen. When a issue is reopen for the client in the service desk the time to resolution must be 0 and not the ...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-management
• scriptrunner
• +1 more tag...

Hi There I would like to be able to get a list of all the custom fields I have specified and all the available options and how exactly i have to write them to be able to write SLA conditions. I can ...

• Question
• cloud
• custom-field
• jira-service-management
• sla

Hi All, I was trying to create a filter to fetch issue based on linkedissue details. My filter should be like issue in linkedissue(type=task and status = closed and summary ~ Deploy) so basically ...

• Question
• jira-service-desk-cloud
• jira-service-management

We're going to be migrating over from Zendesk to JSM. In the current setup, one of the ways they use the portal is to send users over to Google docs for certain information and/or surveys. Can we do ...

• Question
• cloud
• jira-service-management

On my Kanban board tickets with status To Do don't appear in To Do list. Only appear once In Progress.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

On my Kanban board tickets w/ status To Do don't appear in To Do list. Only appear once In Progress.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

New User Here: is there a way to add a note that only some agents see? or just private to me, on an individual ticket?  Thanks in advance, i have searched the various help areas but dont see thi...

• Question
• cloud
• jira-service-management

Hi, I am trying to create two dimensional Labels Chart and be able to pull report based on tickets Labels. I have created one already, the issue is that i am unable to pull any report. The report ...

• Question
• cloud
• jira-service-management

I would need to be approved by a specific user, where is that field assigned?

• Question

Dear all, We are using Jira Service Desk with different Service Request available. We need to be able to add more service request in the list of Control article suggestion section, this in order to...

• Question
• cloud
• jira-service-management

Hello, I need to create a Case in Dynamics 365 when an alert created in Opsgenie. I am not able to find any API for this trigger. If anyone knows how I can achieve this, please let me know. It wou...

• Question
• opsgenie

Me preguntaba si es posible migrar incidencias creadas en un proyecto,  a otro diferente,  y como hacer esto.  Gracias,  Un saludo.

• Question
• cloud
• jira-service-management

version:4.14 at java.base/java.lang.Thread.run(Thread.java:834) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.util.concurrent.ThreadPoolE...

• Question
• jira-service-management
• jira-service-management-server
• server

I am making an app which returns data through api and adds them as assets,but the names of assets being added should undergo utf encoding because I am not able to upload a name which contains special...

• Question
• atl-rvw
• cloud
• encoding
• insight
• jira-service-management
• +3 more tags...

Hi, We are using this api endpoint to create the project on Jira Service Desk. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-post  We ...

• Question
• cloud
• jira-service-management

i have 2 service project. A, B i create automation in A service project, when user raise ticket in A service project, will automation create and link issue in B service p...

• Question
• cloud
• jira-service-management

Hi there, I have raised 3 queries and there is still no response? Please help !   Regards,  Herina

• Question
• jira-service-desk
• jira-service-management

quanto mais cadastro de clientes mais eu consumo o meu nro de usuários?

• Question
• cloud
• jira-service-management

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of othe...

• Question
• opsgenie

Currently when JSM makes an opsgenie alert it makes it P3 no matter what the priority is in Jira. I would like it to match. This means at 3:14am if a backup skips a locked file and creates a medium ...

• Question
• opsgenie

As I'm sure many people here have experienced, getting a night call at 3:14am isn't fun. The SO is grumpy, the dog thinks shenanigan's are afoot and tries to helpfully alert everyone in a 1 mile radi...

• Question
• opsgenie

I was watching the video here: https://docs.opsgenie.com/docs/escalations and I noticed a lot more options including the one I need "Notify next user (in rotation)". How do I get this opti...

• Question
• opsgenie