Community resources
Community resources
Community resources
Jira Service Management
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We're using the smart value {{issue.comments.last.body}} to show the last comment in the body of an email. If the comment includes links, they show with the Jira link formatting which includes bracke...
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Having tasks in same queue allows our team to track, assign and work on a task right away. Sometimes two people can claim one task (even though they reload the page) at the same time and both think t...
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Can we get Jira Service Desk to allow the upload of gz files as attachments?
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The problem I have is that I want the administrators of the Service Desk to be able to view all tickets, but individual agents to only be able to view their own tickets assigned to them. I also wa...
341 views 1 0 Deleted user September 24, 2020 -
Hi After searching through the community I learned that it's possible to create a JIRA Software issue from JIRA SD ticket, without the need of changing the environment to do so. I confirmed that thi...
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I've read most of the documentation and watched the videos regarding this feature and never saw this mentioned. I understand we create a channel for a particular account/region/role. SSM Automation...
- Question
- opsgenie
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Hello, I am new to the automation features. I am trying to create a rule that will generate a comment using {{reporter.displayName}}. I am basically trying to recreate the example here. However, whe...
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Hi there, i connected a confluence section to a service desk and again embedded a .pptx./ google slide into a confluence page, which worked well. (i´ve tried both) My problem is that the presentati...
- Question
- jira-service-desk
- cloud
- confluence
- confluence-cloud
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I've included a screenshot of my service desk portal. I understand how to customize the look and feel of it however I can't figure out how to arrange my confluence articles into nice categories. They...
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Hi, We are using Jira Service Desk Server version and have created a Customer Portal for external Customers. We also have the System Priority field, visible to the customers. They can also edit the ...
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Hi all, My client wants to remove the button "notifications on/off. Please, how can I do this?
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I want to use automation for my Service Desk project. If a user creates a task of a certain type, I want to send a POST request to my server and automatically process that request. I created an auto...
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...an see the following: "versions": [{"self": "https://my-domain.atlassian.net/rest/api/3/version/14214","id": "14214","name": "1.9.0","archived": false,"released": true,"r...
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to get the access in ultra main to create new w/o I have contacted ITSR they replied to rise a request in Jira but can't find any link to rise a request please advise how to rise the request in Jira ...
- Question
- jira-service-desk
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Hay alguna forma de asignar varias tareas a un miembro del equipo sin la necesidad de cambiar el responsable de cada tarea?
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We are very new to Jira Service Desk and I've noticed that when a customer replies to our 'resolved' email, the ticket doesn't automatically show up in the queue as an open ticket? How do I ...
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Any possibility to create service desk between two departments if yes share tutorials or links. Thanks
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I've created a small JavaScript file to hide the "Organization" option on Servicedesk portal forms. I've read up on the issue and seen that I should add the context "consumerPortal" and that is a pro...
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Has anyone else seen this?
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I am trying to create an issue between a classic jira service desk project -> classic jira software project. For some reason however, the Summary field will not set properly on the created issue a...
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Hello, I have tried just about everything to get the Issue Type to be visible on JSD Customer Portal. I'd like users to come to the Customer Portal, Select a Request Type, then Select an Issue ...
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Hi I have done DNS txt records, in admin dashboard it says my domain is verified - Check DKIM CNAME records - check SPF record "v=spf1 include:_spf.atlassian.net ~all" - Check Doing a chec...
- Question
- jira-service-desk-cloud
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My requirement is that any service desk user should be able to "Raise this request on behalf of" another user. Currently only service desk agents can do this. How do I control the permiss...
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Hi, I've set up an automation where when an issue is created in (SD-XXX) Jira (matching the JQL condition) it will create a new issue (as a bug) in another project DEV (PRDS-XXX) for...
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We have started to use Jira Service Desk (cloud), I wanted to check if I can assign one Jira service desk license among a group of the employee using the tool. Will it create a compliance issue? Is i...
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