Community resources
Community resources
Community resources
Jira Service Management
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Hi, On a Jira Service Desk projekt I want to manually send e-mail to new users, I therefore select "Do not send account verification emails" under Project settings > Customer notifications"....
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Dear Community, our customer has a dedicated server for the JSD. Parallel he is operating another server with Jira and Confluence. Is it possible to connect the Knowledge DB o...
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Hi all, I am facing the problem with the email request which cannot retrieve emails for creating new tickets. Highly believed that the email has been successfully configured I have checked the...
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I have selected the test cases assigned to me in the Search Test Executions view however the Bulk option is not available. Is this based on product options or access level Please advise. Thank you
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When I want to add category I get an error
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Hello, Is this the list, of required Jira server version for Jira servicedesk ? https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history For example, if i h...
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Hi, everybody. I'm struggling to find a way to attach a custom file to an email message sent using Jira Automation. Is there any particular way of doing it? Many thanks for your help!
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I need additional gadgets to my Operational dashboard, Is there any option to add the customized charts to the Add gadget option. As of now in the Dashboard there are only few gadgets, I am ...
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I'm trying to do some clean up in our on prem Jira Service Desk instance and I've come across what looks like duplicate issue types? I know they were created by Jira Service Desk (it's in the descrip...
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We require the component be populated prior to closing an issue in Jira Service Desk. Because it's a required field, we have to allow for the option of "other" to capture any support for non-componen...
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This just started. I am now unable to completely remove a Request Type in Jira Service Desk portal. I can add and remove request type groups all day, but the final one won't disappear when clicking t...
- Question
- agile
- cloud
- jira-service-desk
- next-gen
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In Jira SD Cloud - Does anyone know of a way to display a limited list of users in the 'Approvers' field, where the list of users displayed is based on the value of another custom field (and not ever...
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How to receive email notification along with attachment
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Hello, I need to create a report that only includes my clients who have generated more than a specified number of tickets (example: 100) in a range of time (example: one month). Thanks.
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We have an approval workflow where one approval is required. We want to have option of many approvals needed and all approvals must be approved before workflow can move to next step. Any ...
547 views 3 0 Deleted user September 28, 2020 -
Is it possible to create rule to automatically add a user with a specific email address ie. anything@joestyres.com to an organisation?
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I need to have the view, with the corresponding column, of the date on which some incidents have entered a specific state. That is, on which date was it updated to the CLOSED status
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Hello, We want to implement approval on a WF. Currently, we let the client select the approver from the client list. I noticed that the client could select himself and approve his own application!...
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Hi all, I am trying to create a new Organization for my Jira Service Desk and I am getting the below error message (in French) "Une erreur est survenue. Vérifiez votre connexion et réessayez."...
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Some of our workes don't take ownership of an issue when closing it. I'd like to add an automation, that if the issue is unassigned and the issue is being closed, then the ownership automatically go...
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We are running a self managed instance of Jira (Development) and Jira Service Desk (IT Helpdesk) that currently is only used by employees. We would like to provide a new Jira Service Desk proje...
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So, if I am creating a bug in JIRA it should directly populate my bug template which has say "Browser details: URL: Screenshots: ..... and other things as normal text" Can I make this happ...
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Hello everyone, I installed a fresh version of JSD in my existing Jira Server Instance and I'm having some strange issues with it. When I access a new Service Desk, no Images are shown: And when ...
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Hi everybody, I am trying to automatically assign a issue to an operator, which is going to be chosen by the user opening the issue, from a user picker field. I have found already a lot of script in...
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Using JIRA Cloud with about 60 users. JIRA Cloud was commissioned 18 months to 2 years ago. Several of the original team have left and I am now, as a Site and Organisation Admin, trying to install a ...
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