Jira Service Management

Hello, The company I work for is in the process of transitioning over to Jira Service Management (Server). My biggest concern is the lack of features available in the Customer Portal. One of our re...

• Question
• customer-portal
• filter
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hello, Do you still need to have a notification scheme on JSM project if you have automation set up for alerting?

• Question
• jira-service-management
• jira-service-management-server
• server

Hello friends! Using Jira Service Management, I'd like to generate a service availability report that given a service, a list of service outages (from major incidents or changes) and a calendar can ...

• Question
• cloud
• jira-service-management

Dear contact   I can't get through a dedicated link, the link is addressed to our general mailbox but I don't seem to have access as handler? What to do?   gr

• Question
• cloud
• jira-service-management

Hello   In february my colleague posted a ticket "JST-553388 API and Request Type" for a project where we want to change Request Type via API.   Now we have started a simular project bu...

• Question
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

Hi, I can't find a way to display the projects by card. In this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/12/our-new-help-center-is-ready-for-your-customers-to-experie...

• Question

Our customer portal has been configured to choose only between Open, Closed and All requests. Picking closed request work fine - all does as well but when choosing Open requests - both Open and close...

• Question
• cloud
• jira-service-management

Hello,   I would like to add a new column (a boolean) into the jiraaction table. Is there any problem with doing so? I am trying to mark certain comments ahead of extraction as relevant and...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, I have a Single Select Custom Field “Team-Jira” and in Insight ObjectType “Hardware” the attribute (select) “Team Insight”. The choices in Single Select Custom Field “Team-Jira” and attribute (...

• Question
• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-management
• jira-service-management-server
• server

...bsp;"key":"sd.public.comment",       "value":{          "internal":true       }    } }

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management
• rest-api

Opsgenie’s newest mobile app offers multiple enhancements including customizable saved search, read-only postmortems, an app-switcher, a quick lock option for added security, and more. Read below for...

• Article
• opsgenie

  can we add attachment option or more field  in given blue highlighted space

• Question
• cloud
• jira-service-management

Today i have to release a new Service Desk for my Comopany, but i can't find where i can change the default Service Desk. If you go in the UI on the SD Button, this is what i mean exactly.  Kin...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello,  I want to add all my customers in service management, how can i do this ? My customers don't have an account in JIRA. My goal is to give them access to the portal without having to cr...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi, Really strange issue here. We started using JSD in production last week. Works like a charm. However, there is one user that does not come up in JSD. When she sends an email, nothing happens. ...

• Question
• cloud
• jira-service-management

Hi,  I have a custom field, it is a dropdown with Yes or No.  Users have the ability to edit this field on any ticket. It is modifiable directly on the issue screen. Is it possible to r...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Tenho aqui na estrutura o Jira Service Manager e gostaria de Habilitar a funcionalidade de Chat bot para abrir chamados automáticos:    Uma necessidade que teria é a integração com o Work...

• Question
• cloud
• jira-service-management

I have just begun to play with a new Service Project and am looking at using it for our Helpdesk.  In our current Helpdesk we are able to drill down in the request type and have the next item in...

• Question
• cloud
• jira-service-management

Dear community, The customer creates a ticket by email. I would like that when the reply to him, this email is added as a comment in the ticket already created. I would like the customer to respond t...

• Question
• cloud
• jira-service-management

We have transitioned a legacy email group-based service infrastructure to Jira Service Management. Because we have been using the same service email address for the past three decades, we are using t...

• Question
• channel
• cloud
• email
• jira-service-management
• reporter

Hi, We have defined a SharedFilter wth Public rights Nevertheless when we share it, the link is not working; saying: The value 'XXX' does not exist for the field 'project'. Field 'labels' does n...

• Question
• cloud
• jira-service-management

Hey everyone, Whenever I create an issue via Email, 1 min later the same ticket is created with the same issue is created with an automatic response (Just confirming that we got your request. We're ...

• Question
• cloud
• jira-service-management

Hi all, I have created a "mandatory" two field cascade custom list selection and put them into the "Report a Bug" interface, now the request by eMail is no longer working and I get the error "No exi...

• Question
• cloud
• jira-service-management

Hi everyone,   When service requests are opened, users are getting duplicate emails informing them a ticket has been opened for them.   I can not find anything in settings that would te...

• Question
• cloud
• jira-service-management

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different ...

• Question
• cloud
• jira-service-management