Community resources
Community resources
Community resources
Jira Service Management
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acli --action runFromCsv --file participants.csv --propertyFile participants.prop --common '-a addParticipants' --continue I'm getting the dreaded: Parameter error: This function requires a non-bl...
- Question
- bob-swift
- cli
- cloud
- jira-service-management
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I have custom scripted fields that I use to display additional customer information that I collect using a metadata plugin. This works well to allow me to have additional information for the support ...
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I'm a JSM admin with multiple external clients. One of the clients uses Fresh Service to receive help tickets from their users, then sends the tickets to my JSM email address. I need to be able to do...
- Question
- cloud
- jira-service-management
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We noticed that had hit our limit of agents who handle issues. (100). But in looking in the Help desk project under People, I see about 20 or so people listed as service desk team which I was led (in...
- Question
- cloud
- jira-service-management
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Hello All, I was trying to import a form which is in a CSV format and trying to create a project but i keep getting a error below I have checked the CSV file and it did not have any errors....
- Question
- cloud
- jira-service-management
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We're Server customers who are putting a toe in the water to explore JSM and Confluence Cloud to see what they can do for us potentially. I need help/direction in cleaning up our "Atlassian administ...
- Question
- cloud
- confluence-cloud
- jira-service-management
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I want to know how many days since a ticket was created So today's date minus created date = number of days 17/12/2020 - 12/12/2020 = 5 days How do I write a jql query for this please? I want to ...
- Question
- cloud
- jira-service-management
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I would that the status of an issue automatically changes when an action is performed, e.g: The status an Issue send to me is in "Waiting for support" and when I reply to the customer I want the the ...
- Question
- cloud
- jira-service-management
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Hi guys, i want to add a new custom field on JSD with a date option "from - to". I have solved it with 2 field's. One with a date from and another field with date to. Any other ideas to solve it? ...
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Hello, I'm looking for any advice for redirection problem in jira ServiceDesk. Architecture overview: One instance. Many projects. Each project has each own Customer Portal (by Theme Extens...
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I am busy setting up a project for Service Desk. but I cant seem to open the Email request option, the page does not open at all.
- Question
- cloud
- jira-service-management
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I want to add a smart value into the "Customer Notifications" options, specifically the reporters email address into the "Participant added" notification. I have been told I can use ...
- Question
- cloud
- jira-service-management
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I'm trying to confirm whether a customer received a reply from an Issue, because the Reporter has changed, how can I get that information?
- Question
- cloud
- jira-service-management
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Hello, I'm not sure if this is the right place to ask but is there some kind of a roadmap for Opsgenie features that are currently not available after merging JSM and Opsgenie licencing? I'm especia...
- Question
- cloud
- jira-service-management
- opsgenie
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Hi community, I have a structure of objects in Insight whith: An Object type Client with attributes Name, City and version of application they use Then under that Client, I have another Object Ty...
- Question
- cloud
- insight
- jira-service-management
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Hi All, I want my users to submit anonymous tickets, how can I do this? thank you all for helping.
- Question
- cloud
- jira-service-management
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Good day everyone, Is there a way we can force the agent to include a comment if they move an item into a waiting for customer state?
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I'm wondering how I can train an entire organisation to see the benefits of using the service portal rather than exclusive raising issues in the email channel. So far we've really only framed this as...
- Question
- cloud
- jira-service-management
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Hi All, I have deleted a project in the new Jira service Management (Cloud), several, in fact, and I need to recover one of them When I go into the Trash file in Jira, there is nothing there for an...
- Question
- cloud
- jira-service-management
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we have provided issue type in request json but still am getting below issue " { "errorMessages": [], "errors": { &nbs...
- Question
- cloud
- jira-service-management
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Folks, I keep getting a "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again." when I try creating a project for Jira Service Management. Wonder...
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So we are using Jira Service Desk and we have LDAP integrated correctly. I searched for my issue and didn't find what I was looking for, but if a user is disabled in AD it will sync (after 60 minutes...
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Hey everyone, I have been able to set up Jira automation so it creates a ticket with the reporter as a specified Customer but when the automation is run, the customer does not get an e...
- Question
- automation
- cloud
- jira-service-management
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When two similar tickets exists, one in Jira Service Desk and one in Jira, the only way to link the two issues in the new Jira view to use "Link external address". When using the old view, you can li...
- Question
- cloud
- jira-service-management
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Hi, New to Jira - appreciate any guidance. Is there a way to automate the transfer of a service project issue to a Software Project ticket? I can see how to clone a software project ticket an...
- Question
- cloud
- jira-service-management
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| June 18, 2025 4:57 PM PDT | ||
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