I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.
You can also just setup a test and move a card through the process to see what emails get sent when and what they say. Most of the names/descriptions in JSM are pretty clear.
There are two main categories where notifications originate.
First you have a notification scheme where on the occurrence of several events a pre-defined audience (say Reporter, Assignee, a Group custom field value or a single mail address) receives mails.
Far better explained is this by the documentation over here:
https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/
For Jira Service Management projects there are separate notification which your customers receive:
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
Apart from that Automation is also capable of sending separate mails.
There are some further specialities like when you share a page or the mail which is generated by a Filter subscription.
From your description I think you address more system related mails like billing information and such. Therefore, to my knowledge, is no public documentation available.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @John Funk ,
I would like to know when and why the email notifications are sent. If there is any link having this information, that would be helpful.
Thanks.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @sjvino user - Welcome to the Atlassian Community!
Can you be a little more specific with your question? Do you want to know the content of the email? Or just when or why they get sent?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.