I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.
You can also just setup a test and move a card through the process to see what emails get sent when and what they say. Most of the names/descriptions in JSM are pretty clear.
There are two main categories where notifications originate.
First you have a notification scheme where on the occurrence of several events a pre-defined audience (say Reporter, Assignee, a Group custom field value or a single mail address) receives mails.
Far better explained is this by the documentation over here:
https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/
For Jira Service Management projects there are separate notification which your customers receive:
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
Apart from that Automation is also capable of sending separate mails.
There are some further specialities like when you share a page or the mail which is generated by a Filter subscription.
From your description I think you address more system related mails like billing information and such. Therefore, to my knowledge, is no public documentation available.
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Hi @John Funk ,
I would like to know when and why the email notifications are sent. If there is any link having this information, that would be helpful.
Thanks.
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Hi @sjvino user - Welcome to the Atlassian Community!
Can you be a little more specific with your question? Do you want to know the content of the email? Or just when or why they get sent?
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