Jira Mobile App Question-Service Desk and Chat

[Emily Swanson]

Hello, 

My company uses Jira Service Desk and we just turned on the ability for our customers to Live Chat with us. 

I assumed that customers that downloaded the Mobile app would see an option to start a chat right from Jira Mobile App. 

Is that not correct? 

[Carlos Khatchikian · Accepted solution]

Hey @Emily Swanson ! 

Jira's mobile app is for agents, not for customers. 

And we don't offer the live chat feature anywhere, not for agents nor customers. 

Sorry!

[MobilityStream]

Hi @Emily Swanson ,

We are an Atlassian Marketplace vendor and our Mobility for Jira offering includes an app for Service Desk/Management customers.

Our app currently doesn't support the Chat for Service Management app from Spartez (assuming this is what you are referring to) but we frequently add third-party vendor support.

Please drop us a line at support@mobilitystream.com, we may be able to help you and support this functionality going forward.

Kind regards,

- The Mobility Team