Community resources
Community resources
Community resources
Jira Service Management
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I'm using a nex gen project and I want to setup validators that will require agents to ensure fields are filled out before being allow to transition to another state. Specifically before a agent can ...
- Question
- cloud
- jira-service-management
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We are migrating from Zendesk to Jira Service Management. One of our first beta users will be HR. As you can imagine, much of their information is confidential. Tickets will go directly to them and s...
- Question
- cloud
- jira-service-management
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When i assign an issue to myself i don't get notification mail. When another users assign it then i get a mail. I want that when i assign an issue to myself, i will get a notification mail.
- Question
- cloud
- jira-service-management
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When a user wants to search for a specific problem in the customer portal, he/she rarely knows exactly the wording of the problem. Thus it would be a benefit to us if the default search was "fuzzy" b...
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We are trying to help a customer to migrate Jira software and service desk to cloud. They use Crowd as the user management and SSO tool. As far as I understand from documentation, the only path is to...
- Question
- cloud
- jira-service-management
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I am looking for older version downloads for Service Desk Data Center. Unfortunately the links provided all run into Error 404. https://www.atlassian.com/software/jira/service-management/download ...
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In want to check opportunity to manage SIEM alert on Jira Service Management. I find an app Alert Catcher - IT incident alerting but can see her under Find new app. Use trial fersion of Jira Servic...
- Question
- cloud
- jira-service-management
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Hi all, I am setting up a workflow which will create a ticket in JIRA through Logic Apps. As soon as a mail is sent to a mailbox(a specific mail id), Logic app will get triggered and create a ticket...
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For the trial period, I created the site name for the test, but now I can't change it in order to switch to the working version with the purchase of a subscription.
- Question
- atl-rvw
- cloud
- jira-service-management
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How can I give rights to a customer for can scale a ticket, because the ticket is not been attending
I want to give power for the user that scale the ticket when the SLA is not in time.
- Question
- cloud
- jira-service-management
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The Service Desk - APAC (SDH) project has stopped creating tickets automatically from client emails (via email account support@privetechnologies.com). The email log displays a BYE System Err...
- Question
- jira-service-desk
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I have setup Service desk to email user when they submit request. However JIRA notifications in system do not send Internally
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I was testing to see if all the columns were saving the data back to Jira and all of them were working except for 'Assignee'. I added users on open issues but once saved it erases on quip. I was wond...
- Question
- cloud
- jira-service-management
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Our opsgenie is integrated with pingdom. we're looking for a feature that would allow us to change the monitoring behavior based on a schedule for example, during the day, alert when it receive htt...
- Question
- cloud
- integration
- opsgenie
- pingdom
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Hello, We have a Classic Service Project and we have gone into project settings and added a Jira group for notification whenever an issue is created. We wanted to have any members of that group (the...
- Question
- cloud
- jira-service-management
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I notice when creating a request type, there is a way to hide requests from the customers if you do not put them in a group. I am wondering if there is a way to have an internal tool that looks at th...
- Question
- cloud
- jira-service-management
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https://www.atlassian.com/software/jira/service-management/update 404 Sorry, the page you're looking for cannot be found Visit our homepage, get help, or try searching &nbs...
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Halp has completed its first quarter as part of the Atlassian family! While we haven’t been able to meet our new teammates in person, we’ve enjoyed getting to know them virtually, and continuing to b...
- Article
- halp
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Hi! I'm trying to create an automation that is capable of move a issue from the Backlog to the Board (To Do Status) based on the issue due date. It needs to be move 150 days before the due day. I w...
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Hello, my school is evaluating Jira Service Management for our internal IT team to support our staff members. One thing I've noticed is that when I add comments or the end user adds comments to a hel...
- Question
- cloud
- jira-service-management
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Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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I am configuring an approval step in a Jira Service Desk workflow. The team who will use this has explained that sometimes if a manager is out of town, that they need to change the approver to ...
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Hi, I have received a notification that the maximum number of notifications was submitted in 12 hours for my plan. Could you check it becasue the plan I have has unlimited notifications. Best regar...
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Dear Support, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from&nbs...
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We have a request type in our IT Helpdesk where you can select hardware devices. You first select the category and then the specific device in a cascading selection field. I want the child field to ...
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