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How do I assign a Request Type to an automation rule?

Allehah Vanloan March 8, 2021

I am creating an automation rule (new-gen) that is triggered with the creation of an issue which will then send an email. 

 

I would like to assign a request type to the trigger so it sends the email only when a SPECIFIC type of request is created. How can I do this?

1 answer

0 votes
Adam Rypel _MoroSystems_
Community Champion
March 8, 2021

Hello @Allehah Vanloan ,

You can use JQL Condition. Automation would then look something like this:

When: Issue Created
If: Issue matches JQL "Request Type" = "Emailed request"
Then: Send email

automation.PNG

Let me know if that helped you.

Adam

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