Community resources
Community resources
Community resources
Jira Service Management
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Hey Everyone, In an effort to find more unique ways to utilize Jira in our organization, I'd love to hear about your organizations most unique use cases! I like to think that my use case is pretty ...
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We would like to disable the customer portal that opens tickets, customers open tickets through our platform now and we no longer want this option.
- Question
- cloud
- jira-service-management
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We have several projects under our parent co, Company A, that seem to share portal personalization settings. We wanted to spin up a new Jira Service Desk project for a different Company as part of th...
- Question
- cloud
- jira-service-management
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Business Process Requestor creates a service request for a new company mobile device. This is a service request with approvals The requestors manager needs to approve the request before the new c...
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Hi ! I would like to be able to notify all my clients within the same organization when a new visible comment is added to a ticket. However I only have the option to choose between "Reporter" and "C...
- Question
- cloud
- jira-service-management
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Hello, I am working on creating custom actions and wondering: A. Is it possible to attach the output from a triggered custom action to the alert once the action runs. It seems like this is pos...
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It appears that users of our Portal are only able to utilize Jira through Slack if access to Jira Service Management is enabled. Apparently "Has access on site" is not enough. Is that as intended? W...
- Question
- cloud
- jira
- jira-service-management
- slack
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It sometimes takes us a bit to acknowledge that we have received the request and are working on it. Is there a way to send up an auto-reply in the body of the issue to let the customer know that we'v...
- Question
- cloud
- jira-service-management
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Dynamic table Hello, I wanted to know if it is possible in JIRA Service Management to create a form with an Excel-style table where agents can dynamically add rows with information about equipment t...
- Question
- cloud
- jira-service-management
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I'm currently setting up a service desk, however, I am confused about the settings regarding whitelisting users who can email through the customer email request address. So firstly I've set up the c...
- Question
- cloud
- jira-service-management
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Hello @AlL, recently we started to use a confluence space as a knowledge base for our customer portal. While everyone can easily search and read the articles from the main search, no one can access...
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Hello, I have recently enabled the new JSM global automations across my customer service desk projects. These automations work with this basic functionality: When I have a issue request...
- Question
- automation
- cloud
- jira-service-management
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Nossa empresa quer migrar do Zendesk para o Jira Service Management, mas precisamos importar as informações que temos na concorrente para não comprometer o conhecimento já adquirido. Como podemos exe...
- Question
- cloud
- jira-service-management
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Hi, can we allow customers to reply to a JSD notification and turn that reply to a public comment? If it is possible, how? We do not have Email Channel enabled and we do not plan to enable it. T...
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Hi Community My question, this is natively not possible with JQL and may need SQL, and as we know it is not recommended to run SQL on Jira production DB. But would like to get some inputs from you ...
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Hello, I need to configure new Issue priority in Jira Service Desk based on e-mail domen of requestor. I want to set high priority for corporate user requests and I know that they all have e-mail l...
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I would like to create my own graph for a Dashboard. Is that possible?
- Question
- cloud
- jira-service-management
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Approvers - how to view who has approved the ticket without having to check each ticket individually
Do you know if the issue with being able to see the list of approvers vs people who did or did not approve the ticket/change was resolved somewhere? I am looking for a solution where I don't have to ...
- Question
- cloud
- jira-service-management
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Hallo, I have one question.. When you create task in Jira service desk , there is one button ( Create another) which gives you opportunity to create one more task .(see example below ) ...
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I've got an SLA for "Time since last response" which resets every time someone responds to the customer. I have a report which has one series which shows all bugs = Everbreached() (that one works jus...
- Question
- cloud
- jira-service-management
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Good day, Please may i have some guidance.. I need to set the reporter of an issue to the person who emails the support email address when logging a request. I am currently using our own mail serv...
- Question
- cloud
- jira-service-management
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A project of IT support. There are 2 administrators in this project. One of them can see the queues but other admins see issues instead of queues.
- Question
- cloud
- jira-service-management
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I removed Icebox but now it is showing that there is multiple code reviews in every status, can you please help me remove it. Now my workflow and statuses are not as per the previous statues. Please...
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How to Validate Email and Phone Number validations in Groovy Script for Jira Service Desk. Here we are showing these 2 fields based on some custom field values, if we write in JSU Regular expression...
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I was excited to know about rebranding of Jira SD into Service Management and new features coming out. All the guides say that with the new projects the features like Opsgenie will be available. Has ...
- Question
- cloud
- jira-service-management
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Atlassian Community Events
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| July 22, 2025 8:33 AM PDT |