Community resources
Community resources
Community resources
Jira Service Management
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Raised the ticket to jira service desk for support to answer your queries
- Question
- cloud
- jira-service-management
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I have been asked to add: OwnBackup into our JSD / Application integration. I only see to do this at the Jira / Global Admin level under: Settings/Product/ Integrations - Applicati...
- Question
- cloud
- jira-service-management
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Hello, We launched Jira Service Management a few weeks ago so that our clients can send us requests to cut down on email and have better tracking in place. Today I created an Organization for...
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Hi, i would like to be able to search on the JSD portal, as a customer, based on a custom field value. is it possible out of the box? of not, any plugin reccommendation? (for example a fieid called...
- Question
- cloud
- jira-service-management
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Hi, Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 ...
- Question
- automation
- cloud
- jira-service-management
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Is it possible to create a unique URL or customer portal page per project? I would like to create individual portal pages for individual projects or at least restrict customer access to certain proje...
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We are using Jira Service Desk (Jira Service Management) and we have customers using it. For some of the requests that come in, we're creating a subtask to help track the work and assign that subtas...
- Question
- cloud
- jira-service-management
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Hey a year or so ago, i was forced to merge my forums account and atlassian account. I am soon to leave this company, but i want to take my forums account with me. Unfortunately the atlassia...
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Hello Team I am using Nex Gen project and was wondering if you can create a rule that will pull the "Licensee email address" (custom request field) and edit the reporter field with the Licensee emai...
- Question
- cloud
- jira-service-management
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Hi all, I have a custom short date field on my form called "Start Date" and want to pass this through as a slack message to advise when an employee is due to start. In the message I have tr...
- Question
- cloud
- jira-service-management
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Hi there, I've been trying for some time to get a functional trial of Service Management, Insight and Confluence working and have run into problems every time. Confluence never seems to finish the s...
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Hi, I created a trial jira account with the intention of testing it out and see if it will be something we can use. However, when I tried to create the "Company\Team name" I received the message: "Y...
- Question
- cloud
- jira-service-management
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Greetings, my fellow Jira users. Lately, tickets are created via the portal or directly in ira, are created with a "Resolution Code" 'DONE.' I am not sure if this is a bug, but it never happ...
- Question
- atl-orange
- cloud
- jira-service-management
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I have configured JIRA Service Management so there is a state of Resolved prior to a ticket being fully closed. When a ticket is set to resolved the customer is asked to approve or decline the resolu...
- Question
- cloud
- jira-service-management
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Hello, As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal. Currently, this appears to be interna...
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We have a Classic IT help desk project in which we've lumped together 4 areas - security. applications, business systems and general. We decided to break those out into their own projects and I ...
- Question
- cloud
- jira-service-management
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Is there a way to allow Jira Service Management to receive emails that are being forwarded? I want to make a company email account public-facing, and then forward all the emails received into Jira....
- Question
- cloud
- jira-service-management
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Good day, We have a Jira servicedesk running on a Jira server. The new Jira service manager is looking very promising and I really would like to update the servicedesk when the update to ITSM is ava...
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I created a Select List Single Choice custom field called "Category" for users to pick in a portal screen so the ticket gets auto-assigned to the right IT staff member via an Automation. The field wo...
- Question
- cloud
- jira-service-management
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I'm using a nex gen project and I want to setup validators that will require agents to ensure fields are filled out before being allow to transition to another state. Specifically before a agent can ...
- Question
- cloud
- jira-service-management
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We are migrating from Zendesk to Jira Service Management. One of our first beta users will be HR. As you can imagine, much of their information is confidential. Tickets will go directly to them and s...
- Question
- cloud
- jira-service-management
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When i assign an issue to myself i don't get notification mail. When another users assign it then i get a mail. I want that when i assign an issue to myself, i will get a notification mail.
- Question
- cloud
- jira-service-management
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When a user wants to search for a specific problem in the customer portal, he/she rarely knows exactly the wording of the problem. Thus it would be a benefit to us if the default search was "fuzzy" b...
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We are trying to help a customer to migrate Jira software and service desk to cloud. They use Crowd as the user management and SSO tool. As far as I understand from documentation, the only path is to...
- Question
- cloud
- jira-service-management
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I am looking for older version downloads for Service Desk Data Center. Unfortunately the links provided all run into Error 404. https://www.atlassian.com/software/jira/service-management/download ...
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