Jira Service Management

Hello all, When creating Service desk screens, we added Deadline/Due Date as an optional field. Then, when the client fills this field, it's OK we can see it in the detail of the ticket (from the a...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Guys I would like to know if there's a way of adding up all the Estimated time on issues which fall into a certain category, and emailing that out as an automation Here's an example of what I cu...

• Question
• cloud
• jira-service-management

①課題作成時 ②公開コメント追加時 上記のタイミングで、同じ顧客グループ内の全員にメールで通知を送りたいのですが、 どのようにすれば実現できますでしょうか？ プロジェクト設定＞顧客通知＞通知＞公開コメントが追加された＞編集 宛先に「参加しているカスタマー」を設定しましたが、 グループメンバー全てにはメールは送れていませんでした。 https://ja.confluence....

• Question
• cloud
• jira-service-management
• language-ja

I want make sure users can't edit the ticket after it approved, so I use "jira.issue.editable=false" for all status after approval, but now the ticket can't be assigned anymore, is there a way to mak...

• Question
• jira-service-management
• jira-service-management-server
• server

How do you write a JQL Condition Queary for "3 minutes after ticket creation"?

• Question
• cloud
• jira-service-management

I just signed up and started using Jira recently.  I am logged in and in the "Jira Software",  and trying to discover other applications, mainly Jira Service Management using the waffle in ...

• Question
• cloud
• jira-service-management

Upgraded and active directory integration disappeared and so did all the users from it.  Tried to add it back and now when I go to the directory page I get the below error.  Since I get the...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, Current state: Jira automated response to customer generates/sends immediately after the ticket is received.  The customers knows it was not sent by an actual person in this case be...

• Question
• cloud
• jira-service-management

Hi, Thanks for your time. Right now, my company is using TOPdesk as an ITSM-tool. However, we want to improve our service management and are looking for a new tool. I have been looking into ...

• Question
• cloud
• jira-service-management

Curious if the default text can be changed?  The "find help and services"...  

• Question
• cloud
• jira-service-management

We are trying to set up a new domain email for Atlassian to send notifications from instead of the system default.  I have configured SPF, DKIM, and MX records for the domain email but when we t...

• Question
• cloud
• jira-service-management

Hi all, Can someone advise me if this is even possible or any alternative. We have Jira Service Management (Cloud) & Jira Software (Cloud).  Problem tickets are created in JSM project (sa...

• Question
• cloud
• jira-service-management

In the calendar in Jira SLAs does it take daylight savings into account?  We are mostly based in the UK so in the summer go 1 hour forward of GMT. Also, do comments and audit history entries ta...

• Question
• cloud
• jira-service-management
• time
• timezone

I am having an issue with Request Participants. I see posts that this is possible, but it is not happening in Jira. When someone emails in, they tell me they CCd someone on the email but that user is...

• Question
• cloud
• jira-service-management

We are getting a lot of requests from people to be notified when tickets are created in certain request types. Initially, we had been doing this with automation rules, but that is getting to be quite...

• Question
• cloud
• jira-service-management

Is it possible to somehow configure an Insight field to show in UTC for all users, regardless of their profile time zone?

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

Hi. I need help with the following 3 questions.   1. Is it possible to have a test environment for MULTIPLE people? If so, how? 2. Is it possible to take our current Jira environment and migr...

• Question
• cloud
• jira-service-management

Hi everybody! I have an old Jira Server here on Version 6.4.5. I want to do a CSV Export, but the option is missing, I can only do e.g. an Excel Import. Was CSV Export support in this version? And ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there! There is similar question like https://community.atlassian.com/t5/Jira-Service-Management/Closing-issue-on-customer-portal-with-comment-Reopen-the-issue/qaq-p/580514  but using ...

• Question
• automation
• cloud
• comment
• jira-service-management
• portal

Hi,   I would like to know why I can't have a single visible group portal with its 4 requests. It only appears as a group when I add a second portal group, but at the moment I only want to hav...

• Question
• cloud
• jira-service-management

Hi everyone, we´re using the "Email this issue"-Plugin to customize our E-Mails. Now we´re interested in using the JSM-functionality for Customer satisfaction journeys, which is based on the standar...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Please let know if below is possible   I have Both Service and Software Project created with me , however i need to automatically create issues in Software Project once an ticket is created in...

• Question
• cloud
• jira-service-management

Hi all, I am having a few issues with my customer notifications from my service desk.  We have set up 2 ways for our customers to log tickets Via the portal Via an email address which then c...

• Question
• cloud
• jira-service-management

hi I can not log in  Opsgenie using my atlassian account. I already attended my account to the group and gave them permission. when I login, it still unable to login and the sys...

• Question
• cloud
• jira
• opsgenie

Good day, We only have 3 Jira-ServiceDesk-users licenses. However, we want to be able to have the entire support team edit a ticket, resolve a ticket, and assign the ticket just as much a use...

• Question
• jira-service-management
• jira-service-management-server
• server