Jira Service Management

We have a problem, our desk is down for hours now and nobody answers our ticket! https://docudesk.atlassian.net what can we do?

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• cloud
• jira-service-management

Hi there, is there a way to know how many customers have logged into the portal? And then to monitor that?   Thanks

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• cloud
• jira-service-management

Can a customer add an attachment in customer portal once a ticket has been submitted?  

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• cloud
• jira-service-management

Just wondering since I'd like to use CronMaker to create CRON expressions for Jira Automation.

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• jira-service-management
• jira-service-management-server
• server

Hello , I am currently having this problem, how can I fix it?   thanks. Alper

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• jira-server
• jira-service-desk

Hi,   How long is Jira free trial? can i use it after forever?

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• cloud
• jira-service-management

Hello, I have the same KB space linked to multiply JSM projects and I have a Welcome email with some links to KB 'how to use Help Center' and showing to the client things around. Problem Although i...

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• cloud
• jira-service-management
• knowledge-base

Hi, I just added a new status in the workflow of a ticket and i would like the customer who reported a ticket to receive an email notification when the ticket moves to this new status. Any ideas? ...

• Question
• cloud
• jira-service-management

Hello! We need some users to self register on one of our Jira Service Desks. All is configured so that works. But our users seem to need a step to step documentation on how to register themselves....

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• cloud
• documentation
• jira-service-desk
• jira-service-management
• registration
• +1 more tag...

Hey Community, I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer. Is there any tips to do that please let me know

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• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hello everybody,   I have an issue picker field in my request form and I would like to run a JQL filter using the reporter chosen in the "Raise this request on behalf of" field.  &n...

• Question
• behaviours
• jira-service-management
• jira-service-management-server
• jql
• scriptrunner
• +1 more tag...

Hi, Is it possible to trigger approval workflow only in certain situations except when a ticket is moved to status x? Eg. Work estimation is above x then trigger approval workflow? Thanks Erika

• Question
• cloud
• jira-service-management

Hi all, I don't seem to be able to find a manual from Atlassian about "How to use the ITSM template?". What I'm looking for is like a 'best practices guide' which explains how Atlassian sees the us...

• Question
• cloud
• jira-service-management

error validating action params: types that failed validation: - [0.subAction]: expected value to equal [getFields] - [1.subAction]: expected value to equal [getIncident] - [2.subAction]: expected val...

• Question
• cloud
• jira-service-management

I want to find out all the issues which are created in one quarter. (assume from Jan to Mar)

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• jira-service-desk-cloud
• jira-service-management

i have created a ticket in the name of a customer. and when he tries to open it, he is not able, it says incorrect request type.   how can i give them permisions to see the tickets created by...

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• cloud
• jira-service-management

Hi Community,   How can i apply the automation for automatically close the ticket that was resolved for about 3days.   Thanks in advance.

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• cloud
• jira-service-management

Our company has a number of external customers of our product. We want to use the External Service Project in Jira Service Management. Should I create 1 External Service Project for all customers or ...

• Question
• cloud
• jira-service-management

Hi Community,   My automation does work but it doesn't reach the 24 hrs to be automatically close the ticket. suddenly close after an hour?

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• cloud
• jira-service-management

We are a new up-and-coming diagnostics company looking to add Jira and Agile methods to our development philosophy. Can you suggest a consultant agency to support?

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• cloud
• jira-service-management

I have 2 users in a group.  while working on issue tickets 1 user can add participants while the other cannot.  Their user profiles are identical.  any reason why 1 of them can add par...

• Question
• cloud
• jira-service-management

hi, i made an import of an exported project, moving data from one jira cloud to another. this destroyed the Default Cloud Mail Server and it doesnt exist any more. i found in other threads this is...

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• cloud
• jira-service-management

I have 2 office that have differents time works, that use the same request types. One office is from 8 am to 6 pm and the second is from 9 to 7. I want to set the calendar of use for each request t...

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• cloud
• jira-service-management

Is it possible to run/install Jira Service Management on a disconnected/offline environment? If so, how can this be done? 

• Question
• cloud
• jira-service-management

I am having problems trying to get my new members to appear in the assignee box. I send out the invite and they accept. Nothing appears. I have to re-invite and then they show up as accepted. I have ...

• Question
• cloud
• jira-service-management