Jira Service Management

How can we generate a report that automatically shows the closed requests per agent for that month.

• Question
• atl-orange
• cloud
• jira-service-management

Hi Community, We have set up a number of 'Dashboards' which have been shared with our customers. The dashboards have a range of 'gadgets' to pull through data such as the number of incidents raised...

• Question
• cloud
• jira-service-management

Hi,  like most companies we are forced to abandon our server products and need to move to the cloud.  We use Jira Software, Jira Service Desk (and Confluence).  Our plan was to move...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Can you revert back to a previous version of automation rule after it has been published...asking for a friend,0)

• Question
• cloud
• jira-service-management

Hello, As an administrator , I am trying to update the values of jira.search.views.default.max, jira.search.views.max.limit parameters (system-->configuration--> advanced settin...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello there, Could you please advise - is it possible to import customers into Jira Service Management project from CSV file(with first name, last name, Email, Phone Number etc)? I've tried already...

• Question
• cloud
• jira-service-management

We've been using Salesforce and are looking to create a service desk for customer tickets in Jira. I'm assuming the classic template - external service desk is what I should use rather than a next ge...

• Question
• cloud
• jira-service-management

Hi Community!   The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management.   You may have heard we integrated Ins...

• Article
• cmdb
• data-center
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hey! After updating the system to version 4.15.0. Browsing and downloading files stopped working. The system gives an error “Oops! Unable to load image. “Jira Service Management version 4.15.0. You c...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm using 'CRM for JIRA' for managing customer attributes. Using this I've created a CRM company field called "Customer" which is basically the customer name. I've enabled the sync between Customer ...

• Question
• crm-for-jira
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

While updating customer permissions in a project, I am not being able to choose the settings of "Anyone can email the service project or raise a request in the portal". When I select the option and s...

• Question
• jira-service-management
• jira-service-management-server
• server

Here I want to change the request type when I transit the issue from x status to y status. lets consider, if I move from New to In-progress at that time only I want to change the request type from a...

• Question
• cloud
• jira-service-management

Hi, I am using JIRA Service Management Sandbox on the server now, but in the future we will use Cloud Version. I am exploring the custom Reports in JIRA project left sidebar, Reports > CUSTOM &gt...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

I created an IT help desk project at JSM, with 5 agents users. We allow anonymous customer to create issue via email/form/widget. If a customer created an issue via Email channel, he/she is able to ...

• Question
• cloud
• jira-service-management

I was trying to update my profile picture everything is fine but after uploading it in the general one will rotate 

• Question
• cloud
• jira-service-management

Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...

• Article
• jira-service-management

I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents.    It is changing from a "user picker" to a "text box" but does...

• Question
• jira-service-management
• jira-service-management-server
• server

I have a user who cannot load our Service Desk forms when using Chrome. They can load the Service Desk home page, and click on our service desks, but when opening a form they get the header and then...

• Question
• cloud
• jira-service-management

Hi  I currently have 2 projects. Project A is a Service Project and project B is a Business project.   I have a couple of basic automation rules in place.    I need to copy t...

• Question
• automation
• cloud
• jira-service-management

Hello All I hope you can help.   I have an issue type with a specific approver workflow. The workflow is configured to use a specific group of approvers. Currently my setup only allows for ...

• Question
• cloud
• jira-service-management

Evening We receive issues from reporters from various domains. We have field called Company and need to create an automation that sets the this field to a value based on their domain when the issue...

• Question
• cloud
• jira-service-management

Hello, My team uses a calendar month rotation for off hours support -- January, February, etc.  Is it possible to do this with an OpsGenie rotation or is a 4 week rotation the closest we can ge...

• Question
• opsgenie

// the project key under which the issue will get created def projectKey = issue.fields.project.key // the issue type for the new issue final String issueTypeName = 'Feasibility Study' // the s...

• Question
• cloud
• jira-service-management
• key
• scriptrunner

Hello. Did you get your issue fixed already? I'm facing same issue and no luck finding a solution. I even asked to delete it but also no luck Kind regards

• Question

Is there a way to give access to email logs to agents without giving them the project administrator role?

• Question
• cloud
• jira-service-management