Jira Service Management

A few weeks ago, i have createad a automation rule to set a specific approver in my tasks. This change should only be applied to one single project, but something went wrong and it was appl...

• Question
• cloud
• jira-service-management

Hi Is it possible to have "No one" selected when creating a new request via the customer web portal ?   Thanks Thomas

• Question
• cloud
• jira-service-management

I would have some more information from the customer, but i don't add fields to widget. What fields I can use to "Customer request form"?     

• Question
• cloud
• jira-service-management

Hi, Is it possible to force time registration in Next-Gen projects? So that Agent couldn't close the issue if he didn't log any time? Regards, A

• Question
• cloud
• jira-service-management

We have an integration that is changing the status of an Incident to Completed, but isn't setting the Resolution field. Resolution field is normally chosen in the Resolve Issue Screen. Unfortunately,...

• Question
• cloud
• jira-service-management

Hi, I was wondering what is the best way to install Jira SD alongside Jira Software that we already have. This article suggests installing Jira SD as a Jira Software plugin  - https://confluen...

• Question
• install
• jira-service-management
• jira-service-management-server
• jira-software
• server

Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep ...

• Article
• insight
• atlassian-marketplace
• jira
• jira-cloud
• jira-server
• +1 more tag...

Hi everybody for our customer, it is not possible to see his requests. She got the error "Beim Ladenist ein Problem aufgetreten. Bitte aktualisieren und erneut versuchen". (see attached screenshot) ...

• Question
• cloud
• jira-service-desk

Hello, I hope someone can answer this question. How can I see name of the issue type in the filters? I can only see the issue type icon but not the name. Thanks.

• Question
• cloud
• jira-service-management

I have googled and was advised to check the Jira watch - batches options in Settings > Manage Apps, but I do not see that option anywhere. Appreciate some help.   Thanks

• Question
• cloud
• jira-service-management

Having a project´s Queues as the main matrix data, I am trying to create different reports but whenever I want to grab different series of the matrix I can´t. The only options are "created" and "reso...

• Question
• cloud
• jira-service-management

I would like to have the knowledge base active but I don't want it displaying on this page when its active. I just want it to make suggestions as customers make a ticket and hard code a link in the t...

• Question
• cloud
• jira-service-management

Is there a way to determine, with jira for automation or some other tool, what week number and day of the week a date and time field is in?  For example, if I have: November 16, 2020 I want to...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-management

I have noticed that in  'Report a maintenance issue' type When i transition the issue to 'Done'  A pop-up opens with the resoilution, How can I configure the same thing in other requ...

• Question
• cloud
• jira-service-management

I somewhat inherited a Jira setup. As per the attached, you'll see that in this rule, if an issue is opened with certain employee types and locations, it will assign it to me (as a test.) But I have ...

• Question
• cloud
• jira-service-management

Hi all,   We have an onboarding workflow that spins up a few tickets for techs. Problem is we have an HR ticket that starts for Contractors and we don't need it to. I only need the ticket for...

• Question
• cloud
• jira-service-management

How do I set a SLA for defects only in my project?  I have three request types Bugs, new feature and Support.  I  just want to set a time to resolution and time to response for the Bug...

• Question
• cloud
• jira-service-management

I am using a Jira webhook to automate some functionality when a user submits a new ticket, a part of this automation is replying to the ticket via a comment to inform the user work is being done, my ...

• Question
• cloud
• jira-service-desk
• jira-service-management

I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules.  My rule is designed...

• Question
• automation
• cloud
• jira-service-management
• jira-software-cloud

Hello, I am having a problem where my Jira Project Customer Portal URL is different than my Base URL configured in the admin settings. The Customer Portal URL is an IP Address & Server Port whil...

• Question
• jira-service-management
• jira-service-management-server
• server

The user doesnt see the "queues tab" and as the project admin, I assumed that they would be able to.

• Question
• cloud
• jira-service-management

I have a client who tried to log a ticket.  The error Unfortunately, you don't have permissions to create attachments came up. I checked our permission and it looks like attachments are enabled...

• Question
• cloud
• jira-service-management

When I send an e-mail to my service desk, issue opened and I get an e-mail about it. If I click to link inside e-mail, I can access to issue. However the issue not seen anywhere, not in any queue. T...

• Question
• cloud
• jira-service-management

Hey there, I wanted to enable the option for non-Service Desk team members to close their own tickets. I changed the permissions so that autors of a topic could close issues. However, nothing change...

• Question
• cloud
• jira-service-management

How can I define the field length (characters and spaces) of a single- and multi-line text field in a form?

• Question
• custom-field
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• text