Community resources
Community resources
Community resources
Jira Service Management
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I am currently trying to create a report for our Jira service desk that breaks down the selections that people have made for a particular request type. I'm currently using the format: "Request...
- Question
- cloud
- jira-service-management
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Hello, I'm setting up a Project creation automation (which is already working), but in the Permission Scheme creation part, I'm taking the error below when I try to use the "Project Role" type: HTT...
- Question
- cloud
- jira-service-management
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Hi everyone! We want to start with a new Jira Service Management Project. We have created a lot of services and linked them. So for example: Service A and Service B are used by Service C. Ea...
- Question
- cloud
- jira-service-management
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I'm sure that JIRA tickets used to show confluence (knowledge base) page recommendations (i.e. when a ticket was raised JIRA would show confluence pages that were most apt for resolving the iss...
- Question
- cloud
- jira-service-management
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Dear Support We have 2 exchange mail server and both are with this same name. There are two A reconds in dns (round robin) eg: nslookup mail.domain.com Name: mail.domain.com Address: 192.1...
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How can we generate a report that automatically shows the closed requests per agent for that month.
- Question
- atl-orange
- cloud
- jira-service-management
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Hi Community, We have set up a number of 'Dashboards' which have been shared with our customers. The dashboards have a range of 'gadgets' to pull through data such as the number of incidents raised...
- Question
- cloud
- jira-service-management
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Hi, like most companies we are forced to abandon our server products and need to move to the cloud. We use Jira Software, Jira Service Desk (and Confluence). Our plan was to move...
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Can you revert back to a previous version of automation rule after it has been published...asking for a friend,0)
- Question
- cloud
- jira-service-management
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Hello, As an administrator , I am trying to update the values of jira.search.views.default.max, jira.search.views.max.limit parameters (system-->configuration--> advanced settin...
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Hello there, Could you please advise - is it possible to import customers into Jira Service Management project from CSV file(with first name, last name, Email, Phone Number etc)? I've tried already...
- Question
- cloud
- jira-service-management
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We've been using Salesforce and are looking to create a service desk for customer tickets in Jira. I'm assuming the classic template - external service desk is what I should use rather than a next ge...
- Question
- cloud
- jira-service-management
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Hi Community! The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management. You may have heard we integrated Ins...
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Hey! After updating the system to version 4.15.0. Browsing and downloading files stopped working. The system gives an error “Oops! Unable to load image. “Jira Service Management version 4.15.0. You c...
586 views 1 0 Deleted user March 4, 2021 -
I'm using 'CRM for JIRA' for managing customer attributes. Using this I've created a CRM company field called "Customer" which is basically the customer name. I've enabled the sync between Customer ...
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I am not being able to choose "Anyone can email the service project or raise a request in the portal
While updating customer permissions in a project, I am not being able to choose the settings of "Anyone can email the service project or raise a request in the portal". When I select the option and s...
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Here I want to change the request type when I transit the issue from x status to y status. lets consider, if I move from New to In-progress at that time only I want to change the request type from a...
- Question
- cloud
- jira-service-management
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Hi, I am using JIRA Service Management Sandbox on the server now, but in the future we will use Cloud Version. I am exploring the custom Reports in JIRA project left sidebar, Reports > CUSTOM >...
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I created an IT help desk project at JSM, with 5 agents users. We allow anonymous customer to create issue via email/form/widget. If a customer created an issue via Email channel, he/she is able to ...
- Question
- cloud
- jira-service-management
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I was trying to update my profile picture everything is fine but after uploading it in the general one will rotate
- Question
- cloud
- jira-service-management
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Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...
- Article
- jira-service-management
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I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents. It is changing from a "user picker" to a "text box" but does...
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I have a user who cannot load our Service Desk forms when using Chrome. They can load the Service Desk home page, and click on our service desks, but when opening a form they get the header and then...
- Question
- cloud
- jira-service-management
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Hi I currently have 2 projects. Project A is a Service Project and project B is a Business project. I have a couple of basic automation rules in place. I need to copy t...
- Question
- automation
- cloud
- jira-service-management
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Hello All I hope you can help. I have an issue type with a specific approver workflow. The workflow is configured to use a specific group of approvers. Currently my setup only allows for ...
- Question
- cloud
- jira-service-management
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