added DKIM on my CNAME domain but still won't be able to switch sender e-mail

[Nub8 LLC]

I'm doing the same config but it seems it's not working. Could anyone help me out, please?

[Angélica Luz]

Hello @Nub8 LLC,

Welcome to Community!

I can see that your domain is verified, but the DKIM records are still missing. You can check these details here: https://domain-check.atlassian.com/

Please, follow the steps mentioned on the documentation below:

• Configure Jira Cloud to send emails on behalf of your domain

If it doesn’t work, feel free to share screenshots of the configuration with us, just make sure to hide your domain and any other private information.

Kind regards,
Angélica

[Nub8 LLC]

I already set CNAME and TXT but I got the same message "DKIM the following records are missing "

[Angélica Luz]

Thank you for the screenshots, @Nub8 LLC.

For the DKIM records, it’s necessary to copy exactly the same as the documentation. So, please, add a dot after the .net. 

s1._domainkey IN CNAME s1._domainkey.atlassian.net.

s2._domainkey IN CNAME s2._domainkey.atlassian.net.

Also, checking your domain on https://mxtoolbox.com/SuperTool.aspx, shows that there are multiple SPF records. Please, use the example below to add both of the records:

Here is a validmulti-record SPF example where Google is the second provider:

v=spf1 include:_spf.atlassian.net include:_spf.google.com ~all

[Nub8 LLC]

Thanks for your reply. I already followed your recommendations and know it's working, thank you so much for your help.