Community resources
Community resources
Community resources
Jira Service Management
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I would like to purchase a Jira Reporting Package that allows me to look at the stats of my Service Desk. I need agent reporting as well as overall departmental performance for my Service Desk....
- Question
- cloud
- jira-service-management
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Dear community, I'm a student and currently working on a project. I'm stuck at some automatisation. I want to add an e-mailadress to a ticket as an CC. This e-mail needs to be pulled from a child-va...
- Question
- cloud
- jira-service-management
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Hi. I need to put the checkbox list in Jira SD at the view of the agent at the ticket. I also need that the checbox list should bi visible only for agents and editable only for agents. Is it...
432 views 2 0 Deleted user December 7, 2020 -
Hi, I'm trying to use Script Post-Function [ScriptRunner] to create the summary of an issue based on the customers' answers in other custom fields. Jira claims the script has no errors, and th...
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I have automation set up so that when an issue transitions into status X it will automatically close it if a certain field is set. When I look at the audit log, sometimes it completes with an error (...
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Getting an error when I try to add a new user as a customer. It works for other users and users with the same domain but I am getting an error. I search if there is already a user with the same email...
- Question
- cloud
- jira-service-management
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I'm installing Jira Service Desk on Windows 2019 and wish to change to MySQL DB running in a difference VM. According to the following URL, I need to download a MySQL connector and place in JIRA HOME...
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Dear Team, I have set up follow this topic but it's fail when I set up, please help me take a loo k on my photo and get back to me to resolve this problem. Thank you so much
- Question
- cloud
- jira-service-management
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I already follow the instruction in the Project Settings>>Satisfaction Settings >>"When you resolve a request, your customer will receive an email asking them to rate and comment on ...
- Question
- cloud
- jira-service-management
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I've tried looking through project settings but I'm unable to find such option, is it possible?
- Question
- cloud
- jira-service-management
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Hi, is it possible to edit the email template(About ticket opening, closing, etc) or change the language?
- Question
- cloud
- jira-service-management
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Hi, I'm getting an issue with Automation. This is my configuration But I'm getting Thanks for your help!
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The assignee(customer) is send a notification by e-mail, when we create an internal comment. As far as i am aware the customer should only receive a notification on a public comment. Am i missing something?
- Question
- cloud
- jira-service-management
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...rojects, writing several rules, etc. when one might do are all impactful. If these are all true - and if it's possible that we might scale to 1,000+ - where does one find information on how to go b...
- Question
- cloud
- jira-service-management
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is it possible to see contacts and issues in jira? can i import bulk number of customers with customized fields? thank you, Nadia
- Question
- cloud
- jira-service-management
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I’ve poked around all the project settings and customer permissions, but I can’t find any way to let customers review SLA reports themselves via the customer portal. Does this ability exist? ...
- Question
- cloud
- jira-service-management
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Hello, I went to Edit Queue and added Organizations in the Columns view. The rest default fields can be sorted but not the Organizations that I just added. Please advise how to make O...
- Question
- cloud
- jira-service-management
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I'm new to the service desk interface. I'm trying to create a linked issue from a service desk ticket. I can find this option under the More menu, but only in the old issue view. I've looked everywhe...
- Question
- cloud
- jira-service-management
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Dear community, Environment: Jira Service Management (Cloud) What I want to achieve: Reopen a resolved issue if the reply / comment does not contain something like "thank". In a more ...
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Hello, I have updated my JIRA instance to version 8.13.2 and I am seeing the attached. As shown my Service Desk is licensed (until the end of the year) but not currently installed! How is that poss...
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Pretty new to jira service desk. I'd like to implement automation which updates issue fields based on the Request participants field. We have alias' configured for our email intake. Exam...
- Question
- cloud
- jira-service-management
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Community! I need your help to see if there is a way to fix the details of the alerts seen in MS Teams as they are wrapped in HTML code. Example: Freshdesk Case: https://URL/Case/9861 Description: ...
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Hi, We want to add a field in JIRA when we input our time regarding a service request. The field is for the initial referral that our N1 agent does. We want the time in those tickets to ...
- Question
- cloud
- custom-field
- jira-service-management
- tempo
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I am new to Jira and trying to get some meaningful reports to sum up the work being done in our Service Desk. Most of the default reports and included custom reports come back with all 0's no ...
- Question
- cloud
- jira-service-management
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We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor. Can we move the Projec...
- Question
- cloud
- jira-service-management
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