Jira Service Management

Hi,   So we have a Jira Service Management, where we have customers. The problem is, we have other projects also, not open for customers, and when we try to mention someone with "@" the names ...

• Question
• jira-service-management
• jira-service-management-server
• server
• tag

We are getting way too many notifications. For example: as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always e...

• Question
• cloud
• jira-service-management

• Question
• cloud
• jira-service-management

We have customers that have support request coming from several locations via email but only their corporate offices want to be able to use the portal(issue visibility). It doesn't seem that I can re...

• Question
• cloud
• jira-service-management

We're looking to change Jira Service Management to send emails from our own domain as per this guide (e.g. support@OurOwnDomain.com)  We have a large number of users accessing our instance of J...

• Question
• cloud
• jira-service-management

Hi all. Can  jira software users link a story with a incident in service desk?. If not, how can i keep the integration between issue created on jira service desk with a story or epic in jira so...

• Question
• cloud
• jira-service-management
• jira-software

Back in the dim mists of time Jira Help desk pricing was based on the number of users you have in Jira Software. 100 Jira Software users = 100 seats you needed to purchase for Jira Help Desk. I am l...

• Question
• atl-ca
• jira-service-desk-cloud
• jira-service-management

Hi We are using Jira Service Management and have single sign on configured with AD for our technicians. We would like our Internal Customers to have an account created automatically with single sign...

• Question
• cloud
• jira-service-management

Hi All, Please find the below queries  and I am using Jira Service Management 4.13.3 data center. 1) We want apply Subquery in JQL of issue navigator for report purpose. 2)We want to change t...

• Question
• jira-service-management
• jira-service-management-server
• server

I create SLA rules based on days (1, 3, 5, 7, 14) and want to sink them with their respective priorities (Critical 1, High 2, Medium 3, Low 4, Very Low 5) but I am not sure how to link them so it ref...

• Question
• cloud
• jira-service-management

I would like to create a rule that if a agent comments to the customer, it is public (not internal) that it transitions to "waiting for customer" which will pause the SLA clock until a reply. I have ...

• Question
• cloud
• jira-service-management

Does anyone know how to create a queue without the filters being set? Just to give a bit of context this is for a test migration from another iTSM tool and I want to be able to see the migration tic...

• Question
• cloud
• jira-service-management

Hi, I need help adding customers to my Jira service desk. I noticed that when a user goes to the application on their own and registers an account, their account only appears under the 'Portal Only C...

• Question
• cloud
• jira-service-management

hi Is there a way to attach a file to a custom field? For e.g "HDD - High level design document" I want to attach a word document to this field?   Thanks

• Question
• cloud
• jira-service-management

Hi want to remove these service requests , Incidents etc tabs from side bar , how can i do it

• Question
• cloud
• jira-service-management

Hi - I have connected Jira Service Management with Microsoft Forms and Outlook via API to create issues on Jira using MS Forms and when i test i get the below error message Flow run timed out becaus...

• Question
• cloud
• jira-service-management

Hi, Background: We have max 3 level of approval steps, some tasks require only 1 approval step, some tasks require 2 approval steps, and some tasks require 3 approval steps. We want to use the sam...

• Question
• approver
• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I need to set up an automation process, which will transfer field values from my JIRA ServiceDesk form into NAV dynamics. I found a workaround with the JIRA automation plug-in that will enable us to ...

• Question
• jira-service-management
• jira-service-management-server
• server

We use slack integration in order to notify/ack/close alerts via slack. It would be great if we could close an incident when its associated alert is closed from slack. is that possible?

• Question
• cloud
• opsgenie

I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute t...

• Question
• cloud
• opsgenie

Hi,    I'm trying to see if there is a way to automate the update of the description with help of a custom field we have. We have a field that we type in the Change Request designation so...

• Question
• cloud
• jira-service-management

As a organization we allow customer to submit emails that generate SD tickets.  We would like to allow internal employees create emails that auto generate Service tickets specific to SYS admin n...

• Question
• cloud
• jira-service-management

Need help   Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use. Done all that...

• Question
• cloud
• opsgenie

Good afternoon, all-- I have a Parent page in confluence with several Child pages below it. I can share the pages with a JSM Knowledge Base, but the pages lose their Parent/Child structure in the KB...

• Question
• cloud
• jira-service-management

i'd like to review my labels with my team and other than the most used that come up when you create a ticket, i can't see how to see a full list of my labels at any time.

• Question
• cloud
• jira-service-management