Jira Service Management

Hello, I changed my subscription plan and want to test when it goes into effect to make sure I still have the functionality I need. I see this message on my subscription page:   Your current ...

• Question
• cloud
• opsgenie

We have embedded this widget on a page: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere#:~:text=We're%20thrilled%20to%20announce,many%20pages%20as%20y...

• Question
• cloud
• jira-service-management

I'd like to start over from scratch for a new Service Manager project with no data of any sort carried over from our current setup. How do I go about this?  Or is it even possible? TIA Ross

• Question
• cloud
• jira-service-management

hello my company wants to migrate from servicenow to Jira I am studying this. Did you know this is the equivalent of the servicenow server object in JIRA? Thank you

• Question
• cloud
• jira-service-management

I have configured service Mgmt to use my microsoft account as receiving mail but when I answer a customers request the mail is sent from my atlassian account.   This is very confusing for cust...

• Question
• cloud
• jira-service-management

Hi there,    So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project...

• Question
• cloud
• jira-service-management

Boa Tarde,   Como posso consultar um problema (ticket associado a outro ticket) sendo apenas participante e não sendo agente.   Ou seja, o meu cliente colocou-me um ticket, eu como agen...

• Question
• cloud
• jira-service-management

We would like to create a workflow, where we can have approvals from multiple groups, for a single request.  To give an example a request to a change a Database would require sign off from Netw...

• Question
• jira-service-management
• jira-service-management-server
• server

Now I'm installing JIRA Software on the computer having confluence with MySql 8.0. When configuring the database for JIRA there is issue 'database is not empty'. But the database has just created a...

• Question
• cloud
• jira-service-management

Hello, I have an Question with the SQL for the Service Management Projects.  Is there a possibility, to filter the incomming issues by their Domain. For example I want that Issues form the Do...

• Question
• cloud
• jira-service-management

Hi I have example with a change request type where the customer form to submit a change request doesnt allow the fields of Change implementer or approver to be populated with a user who is not part ...

• Question
• cloud
• jira-service-management

Hi I am trying to understand how an agent in Service management can log a request/incident/change and have the same fields and ordering in place that are in use in the request type in the customer p...

• Question
• cloud
• jira-service-management

Is it by any chance possible to create a series showing number of issues per organization? I am familiar of making such report by myself, but the issue is that we have large number of customers and ...

• Question
• cloud
• jira-service-management
• report

I want to ensure that all attachments options we currently have in the Application are functioning correctly so that this capability is defect free. but should be able to add attachments with "+" sym...

• Question
• jira-service-management
• jira-service-management-server
• server

As a developer, I want to ensure that all the attachments options we currently have in the application are functioning correctly so that this capability is defect free. User should be able to add an ...

• Question
• jira-service-management
• jira-service-management-server
• server

How to add 1 seat for OpsGenie over API? Now I adding here https://app.opsgenie.com/settings/billing/subscription over web, but I need over API

• Question
• billing
• opsgenie
• rest-api

Hello, I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk. But when sending email with attachment to the email address used to...

• Question
• attachment
• email
• jira-service-management
• jira-service-management-server
• server

Hi I am using JIRA Service Desk Server. Is there a way we can work around the limitation of 3 (I think it's 3) users listed on the ${request.sharedwith} placeholder on the emails template? I ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hello! A use a free JIRA account. Is it possible to modify / to customize the workflow for my needs?

• Question
• jira-service-desk-cloud
• jira-service-management

Hi, when customers create a ticket from customer portal they receive a notification, but when someone assignee this issue customer does not receive any notification. I want to customer receive notifi...

• Question
• cloud
• customer-portal
• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

I want to sync up epic's date to sub-task list "from, to" periods range. It is easy to sync down to parent to child, but opposite way is too hard. So I try to use variable but it only works in for ...

• Question
• cloud
• jira-service-management

How to add options to Jira Custom Select Field using Scriptrunner. I need to add several options based on current loggedin user is in a specified group Eg: If Logged User in Test A Group Then &nbs...

• Question
• jira-service-management
• jira-service-management-server
• server

I am trying to find out what drives the search function in our Jira Service Management Portal. As it only displays 3 results at a time, this can be quite limiting so I want to check if there is any w...

• Question
• cloud
• confluence
• customer-portal
• jira-service-management
• search

A few years ago (More like 10 now) I worked for a company that had their confluence set up so that when a ticket was completed by a tech, the text in that ticket was added to a Confluence doc that wa...

• Question
• cloud
• jira-service-management

I am trying to understand why I am not getting notified when a ticket comes into the system.  we have our customer portal, where persons can select Common requests, etc. they fill in the data i...

• Question
• cloud
• jira-service-management