Community resources
Community resources
Community resources
Jira Service Management
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Is there actual PDF documentation or just web pages? If there is documentation, where can I download it?
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Hi people! I want to try something but I couldn't do this, I don't know if it is possible: 1. Create "A" issue. 2. Few hours later is created "B" issue. 3. When create "B" issue is necessary lo...
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Hello my learned friends, I would like to create a dashboard showing a Pie Chart for each of our "At risk" customers so that we can see at a glance for each of those customers where we are in terms ...
- Question
- cloud
- jira-service-management
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Why is jira@<custom>.atlassian.net not working while support@ <custom> .atlassian.net is working? Some customers use the first one as that one is used when the customer receives...
- Question
- cloud
- jira-service-management
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Hi, We're in the process of adding customers to Jira after a company merger. It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have...
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I have create and org and validated my domain but fail the DKIN validation when configuring the outgoing mail address through a personal domain in the notifications setup as part of project setting i...
- Question
- cloud
- jira-service-management
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Hello, I have a production environment in Jira Service Desk and I want to create a staging environment that is a copy/clone of the production one. Could you please help me?
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Hi everyone, We are looking for a solution to handle huge Jira File attachments outside of Jira itself. Use case: Customers will get in touch with us and need to upload big log files for our suppor...
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...he Knowledge Base to be available to the general public whilst we remain on these free plans? When reading the documentation, and the onscreen settings, it seems like this should be possible; I am f...
- Question
- cloud
- confluence
- jira-service-management
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... Is this true? Am I missing something? Is there any way to disallow addition of request participants in the customer portal, but allow it by mail?
- Question
- cloud
- jira-service-management
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Hi all, I am really struggling with finding the reason of why my report is missing bunch of choices. Steps I take: 1) Go to Dashboards 2) Add Gadget 3) Add "Service project report" 4) Choos...
- Question
- cloud
- jira-service-management
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Hi, I'm trying to do a very basic thing and yet it's not working. When a team member creates an issue in the 'design' column, I want the issue to be assigned to said user. Here's my rule: Yet n...
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Create a listener, which will take the username and put it in one custom field by using Script runner for jira.
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Hi all, I come back to this topic, because, still not solved (previous request was https://community.atlassian.com/t5/Jira-Service-Management/Approval-button-on-Customer-portal-not-visible/qaq-p/148...
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We have a new requirement to Update SLA's. When I tried to update SLA in my test instance all my OLD existing issues got updated with the New SLA timings. Can we update SLA's without impact o...
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Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view? Portal Form View Service Desk View As you can see from the s...
- Question
- cloud
- jira-service-management
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I have just been granted jira administrator rights (currently among group jira-administrators) to manage the reports, but when I click Issues > manage Filters > Search Filters > Search ...
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How to configure Automation for Duplicate issue closure?
- Question
- cloud
- jira-service-management
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When importing a project from a backup. I am running into space issues. AO_8542F1_IFJ_OBJ_HIST (Insight Object Change History) AO_54307E_SLAAUDITLOGDATA AuditLog.xml Each file is over 1Gb in size...
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Hi guys, we want to send files with our tickets and made them available to download without any login to our customers. Any idea how to configure?
- Question
- cloud
- jira-service-management
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Hi all! I have a question concerning Jira Service Management and tis migration from server to cloud. First of all, I know that the jira cloud assistant doesn't include JSM and that the JSM assistant...
- Question
- cloud
- export
- import
- jira-service-management
- migration
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Hello Everyone, I'm using JQL to query how many high ticket is in the queue. https://jiradomain.atlassian.net/rest/api/3/search?jql=project%20%3D%2010008%20AND%20priority%20%3D%20High...
- Question
- cloud
- jira-service-management
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Hi, As far as I know, the default JSM workflow automatically works this way: when the customer makes a new comment, the status changes to satus "Waiting for support", something like that. I...
- Question
- cloud
- jira-service-management
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Currently there are limited touch points between the two: - Escalating Incidents to Major Incidents to be reflected in OG - Creating Alerts in OG from Issues in JSM - Creating JSM issues from OG A...
- Question
- cloud
- jira-service-management
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If I join my GSuite domain to Jira Service Management Cloud, does Atlassian immediately email all my users that their account has been activated/associated with my Jira Service Management? I...
- Question
- cloud
- jira-service-management
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