Jira Service Management

Hi, we are building an integration process between our Jira Service Desk instance and another support platform.... We've managed to build automation rules that trigger some events and using the ...

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• cloud
• jira-service-management
• rest-api

Inspite of changing the [permission so that anyone can comment on the ticket, new replies over mail, to an existing ticket is creating new tickets. kindly help

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• cloud
• jira-service-management

Hello Team...Im trying to figure out a way to fillout a field with an license expiration date based on the customers input...if they are a student the license will expire the end of the next month......

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• cloud
• jira-service-management

I am using JIRA Service Management Classic with 3 agents. Is there a Mobile App that I can use as an Administrator to monitor service requests.

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• cloud
• jira-service-management

Hello everyone, I work in a sales company and I need to configure an automation to assign leads to different salespeople (agents) depending on whether it is a weekday or weekend the first step of au...

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• cloud
• jira-service-management

Hello, in Service Management only emails can be created as tasks from senders whose mail address has already been added in Service Management. But now there are some cases where other people write ...

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• jira-service-management
• jira-service-management-server
• notification
• server

Hello Guys,  This is regarding a Service Project - Custom Email Setup to receive Tickets.    I tried to improve the way our service desk and streamlining the ticket incoming by putt...

• Question
• cloud
• jira-service-management

In our organisation we are working with Jira servicedesk for our support teams and Jira software for our development team. When support needs development they raise an linked issue from servicedesk ...

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• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In the Jira Service Management is there any parent and child relationship available in Services. We have two option in the Service Relationships [Depends On and User By], Is there any chance to chang...

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• cloud
• jira-service-management

The issue I face is as follows: A Customer creates a request via email. The Customer is not signed up to Jira Service Management and there is no intention for the Customer to ever do so.  An ...

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• cloud
• jira-service-management

Hello guys, We have a strange situation with the approvals. User (customer) can't approve the request, but if I go under this user - I can do it Both of us use the Chrome browser Do you have...

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• cloud
• jira-service-management

I'm wanting to limit project visibility to to certain users, for example I have a service request project just for management level personnel, how do I limit it so they can see this project to submit...

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• cloud
• jira-service-management

If I have project A B and C, then when a customer email to jira@company.atlassian.net to create a new issue, which project will the issue be created in?

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• cloud
• jira-service-management

Hi Support,   How can I disable this feature  'Jira Service Management: Raise issues on behalf of customers'   We currently don't need this feature but I am unable to edit or disa...

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• cloud
• jira-service-management

Quando recebemos um novo chamado em nosso canal de suporte, enviamos uma mensagem automática para nosso cliente informando que recebemos o chamado e o nosso prazo de resposta.  Como editar es...

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• cloud
• jira-service-management

I started the project with the name Demo Aleff, when I finished the project, I changed the name to Stant HelpDesk, and the portal keeps showing Demo Aleff, how can i fix this ? On portal: ...

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• cloud
• jira-service-management

Greetings guys My question is, is there a section in Jira that allows me to upload clients in bulk? So far I have only found how to upload max 10 users at a time, but I would like to upload directl...

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• cloud
• jira-service-management

Olá, boa tarde! Quando tentamos usar o botão "Itens relatados" para poder ver outros chamados abertos pelo mesmo usuário, não conseguimos.  Ao clicar neste botão a ação que acontece é para q...

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• cloud
• jira-service-management

So I have Power Automate Setup to take responses from the MS Form and import them into JSM. When the issue first come in it is set as the reporter as me and when we change it to the person who submit...

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• cloud
• jira-service-management

I would like to send a spreadsheet with issue date to members of my service projects. Better Excel seems to be the best solution but when searching with in Jira Service Management GUI it doesn't appe...

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• cloud
• jira-service-management

Hi,   So we have a Jira Service Management, where we have customers. The problem is, we have other projects also, not open for customers, and when we try to mention someone with "@" the names ...

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• jira-service-management
• jira-service-management-server
• server
• tag

We are getting way too many notifications. For example: as an automation we use a simple rule, that sets the status to "assigned" whenever we have ticket without an assignee. As a result we always e...

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• cloud
• jira-service-management

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• cloud
• jira-service-management

We have customers that have support request coming from several locations via email but only their corporate offices want to be able to use the portal(issue visibility). It doesn't seem that I can re...

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• cloud
• jira-service-management

We're looking to change Jira Service Management to send emails from our own domain as per this guide (e.g. support@OurOwnDomain.com)  We have a large number of users accessing our instance of J...

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• cloud
• jira-service-management