Allow internal employees to create Service tickets

[Trena Norcia]

As a organization we allow customer to submit emails that generate SD tickets.  We would like to allow internal employees create emails that auto generate Service tickets specific to SYS admin needs.

1. As we do not allow SD access to all employees as they are using the project specific to their work we would like to allow creation of SYS admin needs for SD via email creation
2. We need these tickets to be different that customer generated Requests
3. If the request comes from an NLPLogix email it should generate a different ticket type

This is an urgent needs if I could get steps to allow this to happen using the same support email address.

[J.Acosta]

It is not possible to associate multiple issue types to a mail request in the same project since the project only allows one mail channel.

Options 

-Automation with a condition that transforms the issue type when you receive the email request 
-Best options would be to create other request types and make them available on the Service Desk Portal 

Create a Jira group and add the "Service Desk Customer" Role on your project with browse permission

Have a great day !