Jira Service Management

We have some Azure alerts set up for our dead letter queues in the microservice topics.  If the number >0, the alert triggers.  Our topics also have retry logic, so quite often the alert...

• Question
• opsgenie

I need to auto create a ticket incident/problem from a incident on Opsgenie. 

• Question
• cloud
• jira-service-management
• opsgenie

What would be the best way to use a mobile app for a Service Management request to relay an approved service request to a Jira Kanban board so that  a team to begin work on an issue?

• Question
• cloud
• jira-service-management
• kanban
• mobile

We have several support email addresses that are connected to Jira Service Management.  When customers email those addresses, a ticket is created.  The tickets have always listed the origin...

• Question
• cloud
• jira-service-management

Hi, I have a custom drop-down field that is initialized with a list. Now, I want to reinitialize the list but the moment I do it deletes the reference with the existing one  Is there a way to...

• Question
• cloud
• jira-service-management

Hello I need to be able to generate a report in Excel of the data that the user enters in the request form. I don't see any option that allows me to do that, I've only seen that I can generate ...

• Question
• jira-service-desk-cloud
• jira-service-management

I will ask you for advice on how to set up a service desk to automatically send notifications to users when adding activity to an issue, resolving an issue and other important notifications.   ...

• Question
• cloud
• jira-service-management

we created a desktop service desk rest api application.  some uses do not have permission for some request types.  Is there a way to determine in advance if the user has permission for a re...

• Question
• jira-service-desk-server
• jira-service-management-server
• rest-api

Hi, First of all, many thanks for your time to readh and help in this one.   Existing Setup:   Jira Service Desk project is configured with the following customer permission: Who can ...

• Question
• email-this-issue
• jira-service-management
• jira-service-management-server
• server

Hello,    We recently just created a new project in JIRA Service Desk and when customers create issues, they are able to go back into the issue (customer gets email notification) and clic...

• Question
• jira-service-management
• jira-service-management-server
• server

There is a number of employees at our company who don't have a Jira-account but still need to have access to our helpdesk. So we tried to add them as customers, using their company e-mail adress like...

• Question
• atl-rvw
• cloud
• jira-service-management

hi, i am testing to add a new link in the field confluence link in a new issue . work well for me (owner of the project), but my agent dont see any page created in confluence.  my agent can l...

• Question
• cloud
• jira-service-management

Looking to set the request type as the component when the issue transitions into resolve status.  Would anyone have ideas  or similar automation rule already setup 

• Question
• cloud
• jira-service-management

I need to know how to edit and delete a category. Exclude as a whole to no longer be a selection option.

• Question
• jira-service-desk
• jira-service-management

I assume it is not possible to start from issue-1 when you're project is ready for production?  

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management

Hi Opsgenie, We will be running a couple of schedules while on shift. ie Critical and Low/Medium priority. We would like to hear a different notification sound for each schedule. Is this possible? ...

• Question
• cloud
• opsgenie

Hi Opsgenie, We have a complicated roster rotation (5 week cycle) with various back-up combinations that needs to be managed outside of Opsgenie. Is it possible to import a spreadsheet or file of an...

• Question
• cloud
• opsgenie

Hi, i try Power Custom Field plugin, i have created a simple field but i can't use it in request. Only standard field can be added to request. Thanks. Pol.  

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   I have a workflow.  Open > WIP > Pending User > Done > Close I want to change the status from Done to Close after 3 days automatically.

• Question
• jira
• jira-service-management
• jira-service-management-server
• jira-software
• new-to-jira
• +1 more tag...

Hi all, in JIRA we are running 3 Service Desks. I needed to change the names. By two everything run OK. Third project I changed name and also customer portal name and description. It seems in projec...

• Question
• cloud
• jira-service-management

Hi, I am evaluating the plugin for a client. Is there a way to obtain the spend time of SLAs in an export or by an SQL query? Thanks in advance   Rodrigo

• Question
• jira-service-management
• jira-service-management-server
• server
• sla

Is it possible to make a Problem issue type out of exciting Incident issue types in JSM? In another word, promoting multiple Incidents to a Problem? The only option I can see is making major incide...

• Question
• cloud
• incident
• jira-service-management

I need to implement more than 2 levels of approval in change requests depending on the nature of the change. Approver names will vary based on the change. How can this be setup in jira service manage...

• Question
• cloud
• jira-service-management

We provide an app that generates alerts and sends these to Slack. I want to then send these alerts from Slack to Opsgenie. I noticed there was previously a solution described here, but I can no...

• Question
• opsgenie

WE have JIRA software and a client Group. This group is not able to see JIRAs logged by our team as the default for a new JIRA logged by our team is visible only to our team. If we want the client ...

• Question
• cloud
• jira-service-management