Community resources
Community resources
Community resources
Jira Service Management
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Hi, My organisation uses JSM extensively and has 10+ service portals across various departments. As you can expect our main menu for our JSM portal is getting pretty packed with portal menu tiles .....
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Hello Community! We’re excited to announce that Jira Service Management Cloud now supports the ability to approve requests directly from an email notification – a long-requested feature from our cu...
- Article
- approver
- cloud
- jira-service-management
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Hi all, I am trying to setup an email approval (with 2 buttons) to change the status of the issues. Although I have found a lot of questions and answers related to this, they are all based o...
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We want to know how to send out an automatic message when tickets havent been responded to. So when a client hasn't responded how do we send out a reminder and let them know if they dont respond in a...
- Question
- cloud
- jira-service-management
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JSM Cloud. I am working on a workflow for system request. In a my System Request, when I change the status to "Waiting for Approval", the approver is blank. I have the System Requ...
- Question
- cloud
- jira-service-management
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We are in the testing phase of our service management and on testing creating a case via email our case creation notification went out to all users in our organization. We can't seem to find anywher...
- Question
- cloud
- jira-service-management
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Were are currently testing alerts from Opsgenie to response coordinators and have noticed that when an alert is sent to our phones via voice the number that shows up is always different. Is the...
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Does anybody know how proforma will be integrated with JSM? Will it be a separate purchase or will it be integrated automatically? We were looking at a purchase this summer just wondering...
- Question
- cloud
- jira-service-management
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Hi friends, In 9.0.2 version of Insight, someone in manager role of an object type can't set jira users to that object type's attributes in either creation or editing. They can create new attributes...
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When I try to subscribe to JIRA Service Management premium I am being redirected to the page that asks you to claim your site. Any idea why this is happening? Are users supposed to create a new site?...
- Question
- cloud
- jira-service-management
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Hi all, My company has over 100 project and one email connected with every project. We are currently using Email This Issue app to manage our emails. It is one of the best apps for that as far as i ...
- Question
- cloud
- jira-service-management
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Hi There, We are using JSM Cloud and for the last several months have been building out forms / request types as we move more of our work over. I'm wondering how others are managing new...
- Question
- cloud
- jira-service-management
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Hi there, I'd like to report on how tickets are reported into Jira Service Management. It clearly knows that tickets are raised via e-mail / portal / agent as it shows this in the ticket: ...
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Hello All, Back Ground: I am new to the community as well as JIRA software. I have been task with installing, configuring and administering our Jira Service Management (JSM) solution. I have b...
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Hello, As per this guide (Close and delete an alert | Opsgenie | Atlassian Support). This one basically states that Closing is conclusive; meaning all necessary actions have been taken. So t...
- Question
- opsgenie
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We made a change in the system, which was to change the default email, to an own email for opening tickets, when a call is opened by this new email, no automatic message is being sent, only if we ope...
- Question
- cloud
- jira-service-management
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Now that we've been switched over to the new Jira view, we can't find out how to access the list of Issue Type defined for our company which then determines the available Customer Request Types we ha...
- Question
- cloud
- jira-service-management
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No Jira, quando escreve uma resposta ao cliente dentro de um chamado e insiro anexos, o comentário que o cliente recebe via e-mail vai sem anexo. Não consigo fazer com que o e-mail enviado de coment...
- Question
- jira-service-desk
- jira-service-management
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Hello, Soon, my team will be moving from service desk server to Jira service management cloud (standard). I am trying to understand/clarify the functionality we may or may not lose with auto...
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Hi, Looking for a script to change the comment visibility of an issue in JSD. The comments need to be hidden from the customer after doing a migration and import via csv file. Than...
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I want to manually add all users in AAD as SSO users in Service desk. How can I do this without adding additional cost to confluence?
- Question
- cloud
- jira-service-management
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I created a custom user field Reviewer: When I am trying to access it with `{{issue.Reviewer}}` I am not getting any results. My end goal is to send email to all the users in Reviewer f...
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the smtp settings do work, if we test them with a different program. An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.AuthenticationFailedExce...
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how to skip importing user and group when using " import site " from server to cloud
- Question
- cloud
- jira-service-management
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I'm a site admin of our Jira/JSM/Confluence and I have administrative permissions for a JSM project and confluence space. I try to link the confluence space as a knowledge base to my JSM project, but...
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| January 8, 2026 3:28 PM PST | ||
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