Community resources
Community resources
Community resources
Jira Service Management
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Hi community, thanks in advance for your help. We've created our admin account with an group email. After setting up Service Management and creating a test case, the update notifications from the ca...
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- account
- cloud
- jira-service-management
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Hi, We want to have a way of connecting Jira to a phone number and to automatically create a ticket if a call is missed. We had this feature in Zendesk, we wonder if it's possible to captur...
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Hi, We would like to make sure that our signature and the banner (colours, logo + info) to appear for each emails sent from us through Atlassian. It seems that there is some confusion from our...
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- cloud
- jira-service-management
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Hello, I have set up an SLA for a specific issue type. In order for the time to be activated, I have to pre-define a target, for example 24h, so that the SLA is set for this issue. The problem is t...
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Hello, I need some advice/guidance on how to configure Jira so that on my team backlog board, I can see the estimated story points, displayed for each component (for example: per dev and per server)...
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- cloud
- jira-service-management
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I have an organization set up with a few people from the same company. Our agents have created some tickets for them and then added this organization in the ticket screen, even changed the reporter t...
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- cloud
- jira-service-management
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Hello, when customers receive replies from us, our real names are displayed. We want to avoid that. Is it possible to simply store e.g. "Support" as a general name so that the customer no longer se...
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- cloud
- jira-service-management
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Hi i need some help creating a service desk project even thou I was given admin access I still cant create the project and the option is greyed out. See screenshots attached which show ...
- Question
- cloud
- jira-service-management
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how to get the unqiue values from the attribute of insight to the insight custom field .Please help
- Question
- jira-service-management
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Bom dia, existe a posibilidade de restringir o campo attachemnt para receber apenas extensões .pdf e as demais não ser permitidos
364 views 3 0 Deleted user February 23, 2021- Question
- cloud
- jira-service-management
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Good morning, I have a Jira Service Management project in place with a link with an App ATLAS CRM, and I would like to limit the access to the CRM to just a few users instead of all of them but unfo...
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- cloud
- jira-service-management
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Good morning, I am in trouble trying to open access to some new users (Agents) to my JIRA project. The strange thing is that i have put all of them into the JIRA-SERVICE-MANAGEMENT-USERS group and s...
- Question
- cloud
- jira-service-management
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I wanted to see which features are enabled. So I went to open Jira-Software-Configuration in product settings (https://mydomain.atlassian.net/jira/settings/products/jira-software-configuration) the p...
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- cloud
- jira-service-management
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We are in the process of launching our JSM and found out that our biggest customer uses JSM as well for generating the issues that are then sent to us. When they arrive at our end they get interprete...
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- cloud
- jira-service-management
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'Normal' for field 'Urgency' does not not exist
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- cloud
- jira-service-management
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Hi there, I've been racking my brain around this for a while but feel like my scriptrunner knowledge just isn't good enough :) My requirement is that when a user creates a request through the porta...
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i want to automate sending invite to new users using workflow states, and the email of the new user should be take from the costume field. appreciate your help in advance.
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- cloud
- jira-service-management
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I knew the basic process about Jira service managements question. that is, Customer registers a question and then inside agents handle the issue as Queues But I want a little diff...
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- cloud
- jira-service-management
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I just started Jira Service Management. as price table, There is "incidents limits" per month. I want to use only Jira Service Management to management VOC. (not other product&nbs...
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- cloud
- jira-service-management
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Is it possible to create a request type that is not visible to customers? same like the default Request type which is the Email request.
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- cloud
- jira-service-management
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Hi, Background: There are 56 projects. There are 7 engineers in my department. 3/7 of the engineers are having the problem I discuss below. One engineer/project lead is assigned to each project. 10/...
- Question
- cloud
- jira-service-management
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Is there anyway to customize below "Find Help and Services" area in JSM portal. Make it smaller, bigger, relocate or change text inside? Doesn't appear there's a tremendous amount of customizat...
- Question
- cloud
- jira-service-management
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Hi All, Iam able to fetch the field values from the insight and auto populating it to the that respective fields Where it's views as expected in the agent view . But unable to view it the portal pa...
- Question
- jira-service-management
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I need to create a workflow that allows for tickets to be reopened based on a custom date field. We have a number of situations where - We've done all the work that can be done now - a...
- Question
- cloud
- jira-service-management
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Hi, I am using Deviniti Bundled Field with "Not Required" fields, but today it started requiring a value to submit the ticket. I am unsure of what to do regarding this.
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