Community resources
Community resources
Community resources
Jira Service Management
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Hello, I wanted to know if there is any documentation outside of the Atlassian wiki that describes the service catalog and service catalog types (Business, technical and application) in more...
- Question
- cloud
- jira-service-management
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Hi, When a Request is been raised and a few comments have been added you always need to scroll down to get into the details of the request. Is there a way to put the Details on top of t...
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Our Jira Service Management project is an internal Service Desk. I want to understand what the best-practice is when we are offboarding staff who have left the business. Should we a) Delete the accou...
- Question
- cloud
- jira-service-management
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...e public and are open for voting. This means, In our case, I need to add customers to two different organizations. This way I will lose the functionality to automatically open the issue to the o...
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Dear community, We faced an issue with connecting our Jira to the support Jira. Our Jira is connecting to organization Ldap and when we use - dispalyName, it shows the first, second, and la...
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Hello Members, What is the way forward for us to keep a single email something like (support@applab.qa) as the capture email (a centralized one) on Jira Service Manager to which all users ca...
- Question
- cloud
- jira-service-management
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Tenho percebido em meu relatório de Satisfação que algumas avaliações para os mesmos chamados aparecem duplicadas. É um bug ou funcionalidade? Obrigado.
- Question
- cloud
- jira-service-management
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Hello, we are evaluating to implement Insight Assetmanagement to our Jira cloud enviroment and after a research, I couldn't find an answer to my questions. Is there a limit of assets? We might ne...
- Question
- assets
- cloud
- insight
- jira-service-management
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In the search bar in the portal shows a text. See image below: 'Help en diensten zoeken' Can I customize this text?
- Question
- cloud
- jira-service-management
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Hi, We're attempting to set up a new mailhandler with an MS Office 365 / OUAth mailbox. Unfortunately when running a test, the following error appears: "A3 BAD users is authentic but not connected"...
- Question
- cloud
- jira-service-management
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Is there any way to restrict the end users that, they may not modify the custom fields. Like, Once the issue created, Only the default values of assignee must be able to approve the ticket. An...
- Question
- cloud
- jira-service-management
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I tried uploading a backup on a free account, but this failed due to the number of members, I think at least. However ever since I'm getting the message underneath. Ever since I can't do anything any...
- Question
- cloud
- jira-service-management
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Hi all, I'm using Jira Service Management (Cloud). Today I changed the accessibility setting of JSM as following so that the customers can access the knowledge base without signing in. Jira Ser...
- Question
- cloud
- jira-service-management
- knowledge-base
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We are using Jira Service Desk and we would like to modify the standard template for "Forgot Password" email. At this moment it looks like this: We would like to modify the content, button and t...
- Question
- cloud
- jira-service-management
- password
- template
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Hi all, Currently we have a service desk which our entire department uses. One of our teams usually take an incident raised to them through the service desk and convert it into a card in their Jira ...
- Question
- cloud
- jira-service-management
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Hello Team, I need assistance here. Based on my past question asked here, it is possible to add 2 teams in the same service project. The other team/teams can create their own issue types which can...
- Question
- cloud
- jira-service-management
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Hi Community, As I know Jira will not process emails from junk folder and only from inbox. But in the situation which I moved an email from junk back to inbox, would it be able to process that one? ...
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Hi Community, My automation doesn't work when my co-agent is the customer. but in the normal customer, its pretty working.
- Question
- cloud
- jira-service-management
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Hi Community, How can i remove the None option to select the urgency field.
- Question
- cloud
- jira-service-management
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I am trying to calculate the SLA Success Rate using Met and Breached with the following logic. SLA Breached = Number of tickets breached (Time to resolution breached = True) / total n...
- Question
- cloud
- jira-service-management
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I want to find out all the issues which are closed between 4-7 days.
- Question
- cloud
- jira-service-management
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How can I find all the issue which are assigned to a particular role?
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How to find total time spent on particular transition by particular role or role member.
- Question
- cloud
- jira-service-management
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I want to find out all the issues which are created by the customer from all the project in JSD.
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I want JQL to find all the issues which are created and closed in the same month. Thank You.
- Question
- cloud
- jira-service-management
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