Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I would like to know if it is possible for a queue to be private and only certain people can see the tickets of that queue. Right now anyone with access to the project and "service desk team rol...
-
We have an external API that integrates with Jira Service Management project. Currently we are using Basic auth for REST APIs but thinking to use OAuth instead. As the API application runs auto...
-
Hello dear Atlassian community, I am working with Jira automatizations now to make sure that if a support member response to a ticket from a client the status automatically changes to ...
-
Hello Community, Has anyone managed to get the newly released API for the integrated Insight in Jira Service Management premium working as yet? Index page for Insight Documentation (atlassi...
-
Hi Team I am trying to change the eMail-id for account verification as the current emails got migrated to a different domain and last and below email id is not created in the new domain which got mi...
-
Like {{issue.key}}, {{issue.summary}}, we need to add who is assigned in the ticket.. Need a query or option..
-
I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically. I could set up a handler to create a new issure by email request, b...
-
Hello, Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right ...
-
I have an Agent who will now only be required to be a Customer. I've managed to remove their agent role so now they are in Customers list but I can't seem to be able to add them into a customer organ...
-
This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
- Article
- opsgenie
-
In our system, issues raised by the Email channel are automatically assigned a particular Request Type (Emailed Request). My goal is to get the agents to recategorize the issue by changing the Reques...
-
I'm able to create a new screen, populate it with several fields (including Request Type), and then set it as the screen for a particular transition, however when the screen shows, all fields are the...
-
we are trying to be ITIL aligned, is there a best practice or is this more of a gray area?
-
Is it possible to have the Severity Level changed automatically in association to a change in the Priority Level and vice versa?
-
How to add a field to the summary screen that appears in the portal when a customer creates a new incident? I want to see the technician assigned to the incident.
-
Can you also expose Questions for Confluence so that questions are searchable through the JSM portal? It works for linked spaces, but just for Articles. Can we include Questions as ...
- Question
-
How to rank issues in Jira Service Desk? Dragging issues does not work in Service Management
-
Is it possible to display the Decimal value only for one single custom field?. example : customfield 1 and customfied 2 are number fields i want to display first one without decimal...
-
Hi, Are we able to add those two fields above into each ticket type that is currently set up on Service Desk please? Add these fields into all ticket types without 'damaging anything', ex. changing...
-
How can I get the Severity Field to show up on the JSD Mobile App?
-
Hi, I was wondering if there is any documentation (or otherwise) how the post mortem tickets from incident management are being used in, for example, problem management? thanks in a...
-
Hello, everyone. We have cascade field with options like Options: Test A One A Two A Others Test B One B Two B Others Test C One C Two C Others Once we select the...
-
Hi Team, We have configured the Jira to Solarwinds service desk integration. Now we want to link the new ticket/existing ticket to SolarWinds. I have done more research to find the documentation bu...
- Question
- jira
-
I'm not receiving email notifications when the client responds to an existing ticket but if a new ticket is created then email is received. Is this a known issue? Please assist!
-
Is it possible to set the issue link for a project by default
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 11 | |
| 11 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |