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Jira Service Management
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Hello, Starting March 23-24 we stopped receiving any email notifications, recovery links, verification link from JIRA or any atlassian domain. There where no known changes in our email conf...
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Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status. At the moment an agent would add a comment informing the colleague that th...
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Dear Community, I am facing the below issue whenever I am running Post-function groovy script in Jira ( with ScriptRunner plugin) for calling a SOAP WebService or a REST API call. 2021-04-2...
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Hello, I have a scope of work to consult with the client and migrate the existing ITSM capabilities in ServiceNow tool to Jira Service Management. I would like to know the high level st...
- Question
- jira-service-management
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Is it best practice to convert an incident to a change, or link an incident to a newly opened change (closing the open incident)? 1. I don't want to lose the history. 2. I don't want my incident qu...
- Question
- cloud
- jira-service-management
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Hi, is there a way, to only allow access for the Report function in Jira Service Desk for 1 user? If yes, do i need for this an systemadmin license?
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Hi, I am looking to see if there is an option to add in our services in bulk? via a CSV upload etc.? Looking at probably ~100 services that needs to be configured via the services->add service o...
- Question
- cloud
- configuration
- jira-service-management
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I am testing out Insight as a CMDB for our tickets' linked assets. I set up a custom field on our tickets for my Insight schema that includes all of our assets, but when I click the dropdown it only ...
- Question
- cloud
- jira-service-management
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When I use Jira Server, I love to use Upper banner for announce to common user. But I can not find same feature from JSM cloud. I searched same issue it from community. In ...
- Question
- cloud
- jira-service-management
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I want to hind the customer ticket (the discussion) from customer after ticket is done. this is for privacy reasons as the discussion may have sensitive information and the customer may not have per...
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Hi all I'm trying to set up an automation rule which will send out a daily e-mail to assignees of issues that are closed but haven't got any time tracked against them. So far I've got the followi...
- Question
- automation
- cloud
- jira-service-management
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Is it possible to create an automation rule that posts an announcement on the customer portal when a ticket status is changed to Escalated? I created a rule that posts a message in Teams when a serv...
- Question
- cloud
- jira-service-management
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Coming from Zendesk there was a notion of automations, which could be setup to create reoccurring ticket notifications to the customer depending on the status of the ticket. Example: Agent replies to...
- Question
- cloud
- jira-service-management
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I have three escalation policies: P1 - Critical Incidents a critical piece of software is down or Infrastructure is down. P2 - A critical piece of software is not functioning properly and needs a...
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I'm using JSM cloud for HR service management and would like to restrict access to a particular issue type because only a specific list of users needs access to view and edit those service requests. ...
- Question
- cloud
- jira-service-management
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I need to use JQL to find a custom field value to be the same in two different project issues? So project A issue drop down field value to = the value of project b issue drop down field value. ...
- Question
- cloud
- jira-service-management
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In our servicedesk we have 3 groups of people, and would like to use queues in the best way. The 3 groups are named "1. Level", "2. Level" and "3. Level" If we look at the workflow for Incident man...
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I really like the Teams v2 bot, and I would like to use it to assign alerts to different members of my team. How ever when trying to assign a task to even myself, the bot simply returns null. &n...
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I need to know if there is any way in which I create an atumation that controls if all members of the team have logged 8 hours and if there is one who didn't, notify its PM or leader.
- Question
- cloud
- jira-service-management
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I need to know if there is an addon or plugin that allows every time an agent answers to a customer, who has created its ticket by email, to put a personal signature. For example John Doe Phone Numb...
- Question
- cloud
- jira-service-management
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How can we change the email address for the user setup currently as the Org & Site Admin User for our Service Desk site? I can't seem to find any possible way to do this. Thanks- Michele
- Question
- cloud
- jira-service-management
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I would like to know if the Jira Service Desk has integration with WhatsApp, for opening tickets, chatbots, this things. I saw some news that would implement, but i didn't see anything about the l...
- Question
- cloud
- jira-service-management
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So i want to have a satisfaction survey in customer portal. I want him to rate service and leave a comment with it. Is it possible to have this screen in customer portal ? Or it is only possible vi...
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With our configuration on the Customer Portal a user has the ability to add a requested participant even if he/she is not part of our portal/organization. Using the agent view, requested participant ...
- Question
- cloud
- jira-service-management
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Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template fo...
- Article
- asset-management
- assets
- cloud
- cmdb
- insight
- +1 more tag...
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Atlassian Community Events
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| 17 | |
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| 25m ago | ||
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |