Community resources
Community resources
Community resources
Jira Service Management
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I follow the destructions, created a form and added a number of custom fields to be filled in on the form. However, once the form's filled in, whilst a ticket is created, it doesn't contain any...
- Question
- cloud
- jira-service-management
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In our Service Management project, there is a ticket which supposedly was raised by me via Jira (see screenshot) In reality, this ticket was raised by a customer via email. Usual...
- Question
- channel
- cloud
- jira-service-management
- reporter
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Hi Community!!! Can I create an Epic on console? I need to create an Epic in transition and I can't. In the transition it tells me that it does not recognize the field and in the console it tells m...
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Hi, I keep seeing the "request language" in JSM, and I'm not exactly what it does. I have tried to find documentation, but the only thing I can find is this: https://developer.atlassian.com/cloud/ji...
- Question
- cloud
- jira-service-management
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In JSM cloud, is there any way we can schedule a notification alert for any client, x number of incidents are reported during the last few days. For Example, if in project x, for client y more than 5...
- Question
- cloud
- jira-service-management
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All, I'm trying to get the visible alert on missing required fields to coming as alert while submitting a request on JSD customer portal without filling all the mandatory fields. But,&...
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Hi! I am trying to bulk import tickets through JIRA External system import using CSV import. The problem is that the "Channel" source field on the imported tickets is marked as "Unknown". Otherwise...
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Good day, Please can you assist me, im not receiving invitation emails or recovery link emails to reset my password. Please can you check this email address for me? ...
- Question
- cloud
- jira-service-management
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For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request...
- Question
- cloud
- jira-service-management
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I would like to know if there is an easier way of moving KB articles from one service project space to another?
- Question
- cloud
- jira-service-management
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Can one create duplicate issue types in Jira Service Desk Project to cater for 2 team with different workflows for the issue types: incident, service request, task, change requests etc Can one add d...
- Question
- cloud
- jira-service-management
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Researching how to provide the Change management framework using JIRA Service Management...
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Hi, I've been evaluation Service management and I can no longer send email to be converted to tickets. Im my project settings -> requests types I have Email requests but it is showing an invalid i...
- Question
- cloud
- jira-service-management
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Our organization uses several service desks. Despite using our own email addresses for sending issue requests, every time a user receives an email from the system it defaults to jira@...atlassian.net...
- Question
- cloud
- jira-service-management
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Hi - We have a requirement of embedding a link in our website labeled "Support". If a user clicks on that link that it should automatically open up the Jira Service desk portal and sign in the user w...
- Question
- cloud
- jira-service-management
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Hi, I have a linked issue automation that anytime a comment or transition is made, it causes the same to the linked issue. The following is my setup: SM-1 (Service Desk) is linked t...
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Our customer cannot attach files to customer's JSD portal via Safari, and Chrome works from time to time: Cannot attach file ... : Unknown server error (404) Any help?
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I have the following columns: Staff patron donor copy preservation How do I find the automation to get a ticket or issue to go to the patron column and not the first column on the bo...
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Hi There, We are rolling out Jira Service Management to our University, and I am wondering if anyone has any wisdom to share on the 10k user limit. We've set up SSO, and are currently s...
- Question
- cloud
- jira-service-management
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Hi, A field name "Your contact e-mail" and button "Send" of widget do not change to Russian. Other field names: "Help", "Subject" and "Description" are in Russian initially, no actions were nee...
- Question
- cloud
- jira-service-management
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Hi Guys, I have requirment to create a ticket on weekly basis and auto link that ticket to a given filter all ticket's. I have able to create ticket at weekly basis but unable to link the ti...
- Question
- cloud
- jira-cloud
- jira-core
- jira-service-management
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Hello, We're a large IT department using several Jira Service Management projects to get requests from staff across the organisation. Most requestors are already Jira users but some don't need/have ...
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I have configured a "customer Channel" for one of our Managed Services in the Help Center of Atlassian. When one user customer creates a request it works properly. But I have one super-user customer ...
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Hi, Could you please help me in understanding the JIRA Service request creation. As of now we have done ServiceNow integration with Jira, now JIRA is able to create RITM number at SNOW system but b...
- Question
- cloud
- jira-service-management
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I have cleared all cookies and I am still getting the error message that Jira is being redirected too many times and can not load
- Question
- cloud
- jira-service-management
Atlassian Community Events
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| 35 | |
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| 7 |
| Subject | Author | Posted |
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| 17m ago | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |