Jira Service Management

So i want to have a satisfaction survey in customer portal. I want him to rate service and leave a comment with it. Is it possible to have this screen in customer portal ? Or it is only possible vi...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

With our configuration on the Customer Portal a user has the ability to add a requested participant even if he/she is not part of our portal/organization. Using the agent view, requested participant ...

• Question
• cloud
• jira-service-management

Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template fo...

• Article
• asset-management
• assets
• cloud
• cmdb
• insight
• +1 more tag...

Hi, I wounder if I could change the background image and/or the text when there are no more tickets in the queue? Its more a funny thing then absolutly nessacary but nice things makes life more enj...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   I wondering if it is possible to set a dynamic dashboard based on user's groups membership ? The aim is to limit the number of dashboards and to provide users' view of queues they ar...

• Question
• cloud
• jira-service-management

Hello all ,  currently we use Opsgenie from graylog 3 and 4.0 with Alarm Callback But from Graylog 4.1 the legacy alarm callbacks will be deprecated therefore the existing plugins will not wor...

• Question
• cloud
• opsgenie

Hello, We purchased Opsgenie with stardard plan recently. Ive got pretty much all other things sorted out, but voice notifications are causing some issues. Ive updated my user profile to have mob...

• Question
• opsgenie

Hello everyone, I was wondering if it is possible to automatically change the status of an insight object related to an ongoing incident on Cloud. I was searching the internet and all I could ...

• Question
• cloud
• insight
• jira-service-management

How to create an Alert by E-Mail and/or create a JSM Issue, when an Objects Date Attribute is due (defined by query, maybe on Due Date or one week before) Should be a single E-Mail/Issue per Object ...

• Question
• cloud
• insight
• jira-service-management

Hi, I'm using a table for requests, such as, firewall request. The problem is, issue viewer screen is too narrow. so my table is corrupted. Is there a way to exapnd view width to fit my table? &n...

• Question
• cloud
• jira-service-management

Hi, I have the following questions about the OpsGenie to JSM integration:  How do I control the fields that OpsGenie will pass to JSM. At present, all that is passed is the summary. I unders...

• Question
• jira-cloud
• jira-service-management
• opsgenie

Hi, I dont know why I have multiple tickets assigned to me or have  solved multiple tickets and there's just 1 ticket under the "assigned to me queue". Does someone know why? Thank you Alejan...

• Question
• cloud
• jira-service-management

Hello, I've created and updated all organization for all customers in the system, I've also included the organization Field in the Project Queue, however this field is empty for many old requests. ...

• Question
• account
• field
• jira-service-desk
• organization
• queue
• +1 more tag...

Hello frns,   I am trying to find issue collector in my Jira service Management but unable to do so. Can you please help.   I need to put it on my webapp to allow my customers to report...

• Question
• cloud
• jira-service-management

Hi I am doing some test runs on JIRA service management and my requirement is as follows; - When the customer raises the ticket here and updates the comment I need the customer to be able to edit i...

• Question
• cloud
• jira-service-management

Hi Our HR has been looking into service desk options and on this page https://www.atlassian.com/itsm/esm/hr-automation-best-practices they came accross a Give Kudos section which they would really...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear all, From my email integration, I would like to test on my trial standard instance the possibility to configured different notification path based on priortity level. For exemple : if priori...

• Question
• opsgenie

Hi,   We already use JIRA Insight to hold details of all our assets and suppliers but we need the ability to hold process maps aswell. Is there any functionality in JIRA for business process m...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi, We often have need to put a temporary redirect on alert escalations - when people are away for a short time for an appointment, a day off, or they are just involved in a separate incident. Does...

• Question
• cloud
• escalation
• holiday
• opsgenie

Are there ways to automatically create a request/Jira Issue when an alert is generated from NIMSOFT?

• Question
• cloud
• jira-service-management

Hi, I am trying to change the email domain of 2 of our users to the new domain that some of our users migrated to last Nov. I expect to change the email to the verified domain, they get an email to v...

• Question
• cloud
• jira-service-management
• jira-software
• user-management

I am trying to set a severity when multiple conditions exists. The automation validates successfully but fails when a ticket is created and fails to set the severity. The problem is there are two fi...

• Question
• cloud
• jira-service-management

The view appearance of the entire servicedesk portal isn't very wide. It sits in the middle of the screen and I can't work out how to widen it to at least half the screen or even full width. Can any ...

• Question
• cloud
• jira-service-management

Hi Team, I was reading the below publication from Atlassian: Jira Service Management: Projects vs Queues | Evaluator Resources | Atlassian Documentation My concern is: I am having different teams...

• Question
• cloud
• jira-service-management

Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts co...

• Question
• cloud
• jira-service-management