Using Email and Portal to raise request

Is there a way to allow email replies to send to the portal requests?.

example. a customer sent a request via the portal including a number of participants, one or more participants reply to the email that is sent to them, this is not getting back to the portal/ticket.

Should be able to use both I would have thought?

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Hello Jackie,

Take a look at this Atlassian documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Regards,

Hyrum

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Indeed you can. If the users are request participants on an issue if the reply it should be a comment visible in portal.

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Using Email and Portal to raise request

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