Setting SLA-s for different issue types

[Arevik Hakobyan]

Dear Community,

I am facing issues with setting SLA-s for different issue types

I have set up first-time response, and resolution time SLA-s defines goals and JQL, nevertheless, it applies to all issue types, which causes confusion.

Please advise

Thanks

[Jack Brickey · Accepted solution]

From the screenshot that you have provided, I would expect all non-bug issue types regardless of priority to have a 24 hour time to resolution SLA. is this not the case? Can you please provide an example screenshot of an issue that has a different goal?

[Arevik Hakobyan]

hi @Jack Brickey , I will have only 2 request types: Bugs and New Feature.

For the time being, I do not want to apply SLA the New Feature type

[Arevik Hakobyan]

and I am not able to edit/delete the "all the rest issue types" line

[Jack Brickey]

You cannot delete the “all remaining” but you can clear the goal (24h) ant it will change to “no target”. So if you have all of your priorities covered in your previous goals for bug then you should be good to go just simply to clear out that all remaining goal.

[Arevik Hakobyan]

Aha, I see. Thank you @Jack Brickey  it worked! Have a good day!