Community resources
Community resources
Community resources
Jira Service Management
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Hi! I need to create a queue that shows me the issues whose "Time To Resolution" is close to expiring. I have tried with the following JQL but it is showing me issues whose "Time To Resolution" hav...
- Question
- cloud
- jira-service-management
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Hello, Are there any new or updated app for customers using JSM. Jira Cloud by Atlassian is awsome :D we would like something like that for customers. Can't find any.
- Question
- cloud
- jira-service-management
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Hi there, I have a Freshservice instance that we authenticate against with SSO which has MFA enabled. When trying to set up the Freshservice Integrator in OpsGenie, it asks for a username a...
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Hi All, I have created a project and I am the admin of it. Inside this project, I have created an Organisation and added few users to it. But in the portal, they are unable to see issues ...
- Question
- cloud
- jira-service-management
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Hello, friends! I am trying to set a custom notification scheme. I want to implement it in the new "Project Automation" rather than the "Legacy Automation" The "Legacy Automation" ...
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We are using JSM Premium (Cloud), in a classic Service Management project. Do we have the ability to use our own company email address on outbound emails? (We have it set for incoming). Currently inv...
- Question
- cloud
- jira-service-management
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Hola 1 Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. 2. Como puedo enviar un mensaje a mis clientes agregados...
- Question
- cloud
- jira-service-management
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Need to be able to point Insight at my AWS infrastructure and build Insight objectSchema. I see that this is available for Data Center, but once again, that same functionality does NOT appear to avai...
- Question
- aws
- cloud
- discovery
- insight
- jira-service-management
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We recently renewed our support for multiple Atlassian (server) products. For rest of the server and app products, we do see developer licenses to be used for non-Production environment. But, not see...
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Hi community, I have enabled popup screens between transitions in my Jira service workflow (e.g. when someone clicks to move status to "reviewed" status, a screen pops up and they have to add ...
417 views 2 0 Deleted user May 13, 2021- Question
- cloud
- jira-service-management
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Temos liberado o Portal de Contato para nossos clientes, onde eles podem acompanhar artigos publicados por nós, abrir e gerenciar chamados. Temos a configuração que todos os usuários de um mesmo c...
- Question
- cloud
- jira-service-management
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Hi! I am using Scriptrunner web fragments, I would like to know how to restrict web fragment for a specific request type of a specific portal. In the documentation of Customizing the UI: ht...
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Hi All, I am aware about the public sign-up option available within Jira Service Management that allows customers to visit the portal and sign-up with email verification or direct sign-up without e...
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Hi there, I need assign two responsible on a form, is that a possible? I tried created a group, but not appeared on screen that select users. Thanks,
- Question
- cloud
- jira-service-management
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Example: I have project admin rights for my project. I have a Project A. I create orgA1 and add customer Tom1 to the orgA1. When Tom1 logs in to file a ticket with us, he sees "Jira Service Desk...
- Question
- cloud
- jira-service-management
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Hello Guys, We have Normal, Emergency and Standard Changes in our Change Management, So does we have any Templates for the Standard Change in the change management..? Many Thanks, Kevin.
- Question
- cloud
- jira-service-management
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Dear all, I already know how to associate an existing alert to an existing incident through the dashboard but my question is: is it possible to do that via the API? I do not want to specify a servic...
- Question
- alert
- api
- cloud
- documentation
- incident
- +2 more tags...
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So I have just installed the new TEAMPLOYEE app as advertised by Atlassian via LinkedIn. I have 50 agents in my instance, but only 4 names are filtering through to the app. Is this a person...
- Question
- cloud
- jira-service-management
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I am trying to enable single sign in with JIRA in calamari (Which is a third party consumer having JIRA integration) however , there is some security error callback in the consumer URL. ...
- Question
- app
- cloud
- jira-service-management
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Hi, We have 6 sub1tasks in a Jira ticket and closing of some subtasks (based on summary match), parent ticket must have an email needs to be triggered. Say Suppose Subtask with Summary : S1, S2, S3...
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Hi there, we are having issues with reporters are not getting email notification when there is a new comment on the ticket, also reporters are not getting email when new ticket was created by said re...
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Hello, Currently, this warning turns orange once the timer for a ticket's SLA hits the 30-minute mark. The issue I'm having is that sometimes I will be working on another ticket for over 30 minutes ...
- Question
- cloud
- jira-service-management
- sla
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Are you newer to Opsgenie and wondering what it is? This video will take you through a brief explanation of how Opsgenie's powerful alerting and on-call management can empower your Dev and IT teams t...
- Article
- opsgenie
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I have seen some posts about changing the name of a project, which can be done in the project settings, but I would like a kind of checklist of things to do if a project has been in place for a while...
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I have a couple of directors who want to try something different in their reporting (trying to be innovative). Is there a way to change the SLA Time to Resolution to count up instead of down? For exa...
- Question
- cloud
- jira-service-management
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