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Jira Service Management
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I am editing the customer notifications when the Public Comments is added. In the "to" field I can only select customer involved or reporter. Is there a way to add an organization to the "to" f...
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Hi, I'm running into the exact issue here. Our Jira account was migrated Cloud to Cloud a while back, and I couldn't turn on the email request for any of the JSM project. Is there a support channel...
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I am doing a bulk import into a project from a CSV file with over 400 entries. It's relatively simple with only 6 total fields per entry. What I would like to do is match the value of the...
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Hi, Anyone who knows how to remove users in bulk? Thanks!
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Hi! Currently using Service Management Cloud. We created an organization and added about 1k customers. It looks as tho the display is limited to 250 customers/organization only. Any records far bey...
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Hi community, I am an HR responsible and we have just implemented Jira as an internal ticket system. Currently, when a colleague sends us an email, it creates a ticket in Jira. Sometime...
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Is there a way to great a filter per Portal Group? i have request type and i have grouped them now i want to pull a filter per Portal group, do you know if it is possible? Kind ...
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How to restrict to view / access a Customers for Other Customer Service project in JiraServicePortal
Currently Our Service Desk portal is having 3 Customer Service Desk Projects and all customers are able to access the other customer Service Desk Project. How to restrict to view / access a Cust...
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Objective is to display all customer support tickets (All Status) raised by any representative of a Customer Organization in any Customer Representative login. As per Jira Community article: ht...
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Hi, I need to identify the origin of the service performed in JSM. Ex: E-mail Channel, Chat, Telephone... What do you advise me to be the best thing to do? Would it be better to use the request ty...
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Have a customer that was added in one project through an invitation within an organization. All was fine, they somehow forgot their password, tried to change it then encountered numerous issues with ...
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Hi, I am trying to change a request-type during an issue-type change automatically (basically what is wanted here: https://jira.atlassian.com/browse/JSDCLOUD-1835/). My approach is automation-...
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Hi, a few months ago I used the Insight REST API version 1.0 available at https://documentation.mindville.com but now these links don't work :( how can I find that documentation?
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Hi All, I may have missed something simple here, but i have a question around request participants. Is there a way to make sure that when requests are emailed through to our Service Desk, everyone ...
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Hello! Jira does not send outgoing emails, notifications for the client. At the moment, emails are definitely not sent to the domains @ inbox.ru, @ ittobiz.com And there are many more such domains...
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A user within our JSM (4.15.1 / 8.15.1) is customer in the project but agent as well. This user can be "browsed" (by another user) and mentioned in a comment, but doesn't receive a notification per ...
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Hi, I've noticed strange behavior in issue events while developing SIL script, that change issue approvers (customfield_10100) Scenario 1. I change approver manually via EDIT issue button. Generic ...
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When configuring the field of a requesttype, some irrelevant fields are showing. I did not configure any of these irrelevant fields in field/screen configuration. What determines which fields are sho...
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How to update the status of JIRA service desk tickets from Open to In Progress (automatically)?
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Hi Team, Need to check if JIRA CMDB can be integrated with AWS and JIRA Service management. Also, want to know can we get the overall Self Service dashboard in JIRA CMDB (for example - Need to check...
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Hi Community, Created an automation to transition a Completed Incident to Work In Progress when a comment is added by the issue reporter. That works happily. What I've since come across is th...
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Hi friends, I want create issues in Jira from meeting in calendar outlook. Do you know some plugin? Thanks
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Hi, I have an Insight field that I want to use as filter on a queue. Adding the field simply gives me a "Run IQL Function" box - not sure what goes here.
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How to remove major incidents section from JSM project? Every service desk project we create there is ā major incidentsā section which shows ale Opsgenie incidents ongoing. How to remove the visobili...
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Hi there, I'm trying to replicate similar behaviour to this question behaviour https://community.atlassian.com/t5/Opsgenie-questions/Can-we-close-alerts-in-Opsgenie-with-email-integration/qaq-p...
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