Community resources
Community resources
Community resources
Jira Service Management
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I'm developing a PowerShell script as a full featured monitoring dashboard. Is there a public GenieKey for testing/demonstration purpose? I would like to show the users my product. This is my open s...
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I get the following error message when deleting a transition or status on a workflow while viewing the workflow as a diagram; however, I am able to delete the same transition or status while viewing ...
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Hello everyone just started learning Jira Service Management I can't figure out how to create a task and add an email of any client as a recipient to it, for example, I want to write a letter from j...
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Good, I want to be able to create and manage new tags since the ones we have are old and do not work for us. How can I create new ones and clean up the old ones? I have looked everywhere in the Ji...
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Everything seems setup correctly, still not receiving email!
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We are sending out a Teams meeting invite, but the link to the meeting invite is getting converted after it is pasted into Jira. The special characters in the Teams meeting invite such as colon...
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What I need is that "soumettre" only appear for users in Group "A" But when i added the condition, it's not visible for all user even those in group "A"
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Hi all, When you want to send a new comment, the tools menu is different based on the link used and add image option is not available always: from the activity list: from the issue change stat...
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I want to use the COMPONENT field, and depending on what I choose, I filter in the following COMPONENT DETAIL field, for example, I choose NETWORK in Component field and I want it to be displayed in ...
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Hi, We receive issues via email from our external customers. Therefore our current configuration is the below: A customer reached out to us because he is receiving email notifications o...
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Is there a way to allow email replies to send to the portal requests?. example. a customer sent a request via the portal including a number of participants, one or more participants reply to t...
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- jira-service-management
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I get this error message when trying to turn on email support. Any idea what's wrong here?
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Hello, Haven't found any relevant information on this issue yet so I figured I'd post my first question to the community. When our team categorizes issues in Jira Service Desk projects, some projec...
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Since your reply in 2019 to this community question, Jira Service Desk (now Jira Service Management) has changed the interface. It was a bit convoluted to find how to do this in JSD/JSM (Cloud)...
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I'm trying to add group of customers to Jira service managment to use tickiting portal, after adding the emails it shown that email has been sent but they didn't get invitation email, however they ar...
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Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatically ...
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The following JQL query does not seem to work correctly: project = "Assimoco SERVICE DESK" AND status not in (Done, Closed) AND issuetype not in (Problem, "SubTask(S)") AND "Customer Request Type" i...
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Hi, I'm new here, I would like to create a daily jira reports on service desk load and performance and send to management via emails. Kindly help
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Hi, Apologies if my issue has been solved in the past but I couldn't find anything new about it. I am facing an issue with our Service Desk tickets and I cannot attach any images. When attaching a...
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Hi, i have a question.. I have created new SLA's i wanted to add a condition that the SLA is related to the tickets priority. Currently when somebody creates a ticket i see all 3 SLA's cirti...
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I would like to create a new integration, any documentation related to this will be helpful.
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Hi Guys, I have SSO configured for our Atlassian suite via SAML. I am trying out Opsgenie Android APP, and it fails my AD password. It actually even doesn't try to bring me over to my SAML aut...
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In my project we need to reset the issue counter, and I've found this post: https://confluence.atlassian.com/jirakb/reset-or-set-start-issue-number-779160864.html Is it necessary to request...
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None of the designated "Approvers" can approve issues We are four Approvers Admins and all getting the same error. "We couldn't save your approval response" It's been working forever and we di...
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I wanted to remove certain backlog items which are not planned yet but can be needed later . I created new Archive column / workflow by using done category . I moved all as of now unwanted backlog it...
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- jira-service-management
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