New user is not receiving Invitation email

[Saifullah Jeelani]

Hello,

I'm trying to add new user as a team member, however the user is not receiving the invitation email. i have check spam and junk but no email.

Please help.

Regards,

Saifullah Jeelani

[Daniel Eads]

Hi @Saifullah Jeelani ,

A couple addresses on your email domain returned this error to our mail service today:

550: 550 5.4.1 Recipient address rejected: Access denied.

When this happens, our mail service will pause future delivery attempts. I've cleared these entries from the pause list on our end, but you'll need to clear up what's causing that access denied error on the mail server.

The main culprit is typically an untrusted IP address. You can have an organizational admin allow-list the IP ranges we use for outgoing mail:

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

If you need, here's Microsoft's documentation for setting these policies in Office 365 .

Cheers,
Daniel | Atlassian Support

[Brant Schroeder]

@Saifullah Jeelani Welcome to the Atlassian Community

Are you following the steps here: https://support.atlassian.com/user-management/docs/invite-a-user/