Community resources
Community resources
Community resources
Jira Service Management
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Is there a way/API to find the last login timestamp of users who haven't logged into Jira in the last 90 days without querying the database.
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So I'm quite new to Jira as my new company uses it and its the first time I have come across this platform. Is there anyway of having visible notes on a ticket in the que view without having...
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When trying to install the Insight Asset Management Map on our Jira Service Cloud we continually get this message - "https://marketplace.atlassian.com/download/apps/1212137/version/800701150 cannot b...
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I just started using Jira a few months ago. When email notifications are sent out to our Gmail accounts, any updates sent are associated with a specific user. This has caused confusion and that user ...
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There is an option for due, but there empty is not showing.
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I can able to pin Due date, labels, Request Type, etc. But there is no option related to Resolution.
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In basis of what resolution has been set? How can I manually change the resolution of any issue?
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Hello, I am running "Jira Service Managemen (Cloud)" for my company. I am a site administrator. For some reason, across multiple boards, our notifications started acting up. I am not receiving ema...
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Olá. No sistema do Jira Service Desk, dentro da função de relatórios, eu preciso fazer os relatórios de acordo com os grupos do portal. Os tipos de chamados estão de acordo com os grupos do portal....
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Trying to figure out how to pass in smart variable value when defining another smart variable referencing some function parameter. For example: I have an issue with 10 comments. Given ...
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Hi, I'm trying to send a web request with the "GET" method, but the response is 405. Here is the error: Send web request Error response HTTP body: Error publishing web request. Response HTTP st...
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Validation error Expected direct child of CustomField to be one of [Avatar, AvatarStack, Code, Image, Text, Tooltip, Tag, TagGroup]. Received String component. Expected direct child of CustomField t...
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How to create rule that force agent to choose value from StoryPoints when changing status of ticket?
Let`s say agent is changing status of the ticket (request) in JSM to ,,resolved" or ,,waiting for customer" and I need the rule that forces agent to choose value from story points whenever he decides...
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- jira-service-management
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Dear Support, I am trying to create an automation to send reminders to the customers if the ticket is Waiting with the Customer for 5 days, and automatically close it after this reminder for 5 days ...
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Am looking into simplifying the options showing for customers wanting to submit a ticket... So instead of seeing the above screenshot of options, would like the initial categorie...
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Hi there, Could you please advise, how I can remove an old user ( already deactivated ) from a TEAM which was not created by me. Also how I can add new members to the team. Than...
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I want to copy two customers on my jira project using their emails. I have checked for emails under channels in project settings but I cant see the feature.
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Hi, we have a couple of custom text fields in which our agents post URLs. These URLs look like this: https://app.company.com/page1 https://app.company.com/page2 https://app.company.com/page3 &...
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Hi Team, I am working on JSM (Data center version) I would like to know how we can send reminder notifications when ticket is in particular status? I do not want to purchase automation for Jira ad...
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Good day! Please tell me how to create a new request so that the fields from the previous request are copied to the new one. I would like to do this via script runner. At the same time, the task w...
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We are planning to Upgrade our Jira Service Desk Version, we request for your opinion on which version will best suit our organization, that is 8.19.0 or 8.13.10 Enterprise version. Also requesting ...
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So there are so many concerns withdrawing data through these dashboards; only having so many gadgets or limitations on about the amount of data sets, minus downloading data into SQL; is there some al...
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Hi. I am Jira admin. I wish to assign certain people/groups to get notified when an issue type= Incident hits a queue. What's the quickest/best way to do this? Thanks.
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Hi all, I'm trying to set up automation for the following two scenarios: When a ticket in Project A (Engineering) that is linked to a ticket in Project B (support) is moved to "In Pr...
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Hi All, Is it possible to disable notifications that are generated by a certain user or application? We utilise an SLA application that updates SLA times, seemingly via a user profile. Is ...
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