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Jira Service Management
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Hi, I'm trying to integrate 1 API key for the SAS team and one for the DBA team in Nagios so based on the alert triggered the associated team linked to the API key will be notified. How...
- Question
- opsgenie
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How can I allow my customers to view all open tickets regardless of how they are opened. I need to allow customers to see all tickets, opened via the portal, via the API or by an agent...
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When I try to import an Insight Scheme I get an error message: rlabs.insight.i18n.constraint.violation.MutableObjectSchemaBean.Pattern.objectSchemaKey i18nKey='rlabs.insight.i18n.constraint...
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Hey there, newb here, my predecessor set up service management as a ticket-system but left. My team isn´t schooled and i know not much about jira - we need professional help to set it up effice...
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For example, I have connected 2 email addresses on the Service Desk Email A --- should be assigned to person C Email B ---- should be assigned to person b And the requester sent an email t...
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Hello all togheter, in the closer future we like to include 2 different external service provider into our service management system from jira. Whats the best way to add them. They only shoul...
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Hello, We are not able to create any issue/tickets using mail address functionality in the Service Desk Project. Also inside the project settings >> Email request area, we can see the below er...
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I have been creating services in Jira Service Management and have got to 15 components (Used by/Depends on) another Service and the option to link any new service is not showing. Is there a limit? An...
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I was looking for a way to update assets inventory in the Jira Servicedesk. When I checked on the marketplace, I found a few such asset management apps. I want to install and test which app will wor...
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When our service desk team receives an email notification about a submitted ticket (new ticket or changes on a ticket) the email prompts us to visit the portal in order to see the full history of the...
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Dear, We need to set up our Opsgenie - ServiceNow integration, but we do not have a cloud-based ServiceNow instance, which is expected by Opsgenie since we could only fill in the ServiceNow subdomai...
- Question
- cloud
- opsgenie
- servicenow
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Good evening jira community, I would like to know if anyone has an idea of how to identify a specific type of issue, for example a user story and in case it is not this type of issue, do not allow ...
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Hi there, is there a way we can configure the email notifications "From" email address to be something like "sys.alerts@mycompany.com" instead of the standard opsgenie@opsgenie.net email a...
- Question
- opsgenie
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HI, I would like to have a queue or a filter to see all tickets assigned to my groups. My user can be a member of multiple groups. How can I do? I want the filter to update depending on t...
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I need to make an external user a change approver. Can I do this without burning a license? The user only needs the ability to approve a change request. I'm trying to stay within the free tier of lic...
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We have a specific Issue Type that requires approval prior to beginning any work. The Approver is determined by the agent and entered after the request is received and has automatically entered the "...
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Hello! Using Automation for Jira, I'm trying to take the name of the person in the "request participants" field and use it in the comments. I was trying to use Smart Values to do this, but d...
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Hello, I have around 40 Projects and I use the calendar feature to calculate "Time to Resolution". Working in the middle east means I have to change holidays for Eid etc every year. Can I create a ma...
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Hi, Does anyone know how to implement multilingual surveys in order to track NPS and CSAT? I must do so for a European B2C customer service so sending the surveys in English to everyone is not acce...
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Does anyone know how to create a trigger for a service desk ticket and Jira project ticket? I have a ticket on Jira SD that i link to a Jira project ticket. Each one has its own workflow and statuse...
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Good morning team, Sorry for my English. I am currently working on setting up a site in Jira Cloud, and I wanted to know if the data is backed up automatically, and how often. In case none of those...
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I cant import .ics file, is the is other method?
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I would it improve the process we have at the moment for receiving and managing new web development request. Key Requirements: 1. Manage changes in priority 2. Have calculated priori...
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Is there a way to email all agents to notify them that a new request is in. Whether it's an email request or via the portal? My agents aren't always in front of Jira but they do watch email.
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Hi Team, Customers would like to Integrate their internal ticketing tool - "Noibu" and "Monday.com" with Specific Project from Jira Service Desk. After providing the following details: Glo...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |