Jira URL added to company URLs as a prefix in text fields, rendering URLs useless

[Felix Hüsken]

Hi,

we have a couple of custom text fields in which our agents post URLs. These URLs look like this:

https://app.company.com/page1

https://app.company.com/page2

https://app.company.com/page3

Since the beginning of this week, some of those links are forwarded to this address:

https://company.atlassian.net/https://app.company.com/page1

https://company.atlassian.net/https://app.company.com/page2

https://company.atlassian.net/https://app.company.com/page3

If you look closely, our Jira address is added as a prefix, rendering the link unusable. Our customers have to right-click + copy each link to open it in a separate tab, instead of opening it directly. 

Any idea what the issue might be?

Cheers,

Felix

[Nic Brough -Adaptavist- · Accepted solution]

What is the actual content of the fields when you try editing the issue?

Are you accessing the issues via some form of portal or proxy (not actually visiting https://company.atlassian.net )

[Felix Hüsken]

The content of the fields is https://app.company.com/page1.

Once a customer clicks on the link, a new tab opens, no page is displayed and the URL bar contains https://company.atlassian.net/https://app.company.com/page1

We use ProForma Forms to submit requests, the issues itself are accessed via https://company.atlassian.net 

[Nic Brough -Adaptavist-]

Ok, I can't replicate this, when I put a url in a url field, and then click on it in the view screen, it takes me to the url as entered.

I can't see anything that might be inserting the base url into that.

I think this needs to go to Atlassian properly - can you raise a support request at https://support.atlassian.com/contact ? 

Note that if you're on a free or $10 licence it will redirect you back to the Community here so that won't help.  If you are on one of those, let us know here, and one of us leaders may be able to get Atlassian to take a look without a support request (albeit they'll probably raise an internal one)

[Felix Hüsken]

Cheers Nic, will do that