Jira Service Management

Hi,  First post so please let me know if any extra information is needed but I have the following question.  “What is the best method to upgrading Tomcat from 5.5.57  to 5.5.68 when ...

• Question
• cve
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• tomcat

Hi, I need create incidents via APi.   Is possible in  Jira Service Management?   Or only can be create by email?   Thanks.!!!!!

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am in the process of using the Smartsheets and Jira connect. Need the Jira private key to complete the connection and do not know where to locate it.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I would like two different screens for the same task.    Currently, I have a helpdesk screen that I would like to keep but I want to change the actual JIRA screen inside t...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi guys, I can't seem to find this option anywhere. Any ideas?    

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...t;port>)(useSSL=true)(requireSSL=true)(verifyServerCertificate=true)(sslProtocol=TLSv1.2)(enabledTLSProtocols=TLSv1.2)/<database_name>?sessionVariables=default_storage_engine=InnoDB</url&g...

• Question
• jira-service-management
• jira-service-management-server
• mysql
• server
• ssl

I need to delete a major incident in JSM but I have not Opsgenie installed in my JSM

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

I have been trying to get details of a ticket via REST API from Java. Am not sure why am getting this error.   How I access the REST API : https://api.atlassian.com/ex/jira/{cloudid}/rest/ser...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

So for those request types where we ask the customer to pick the priority, the priority files i appearing in the main tab of the ticket.   For those  request types where we dont ask for ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...tartAt": 0, "total": 3, "isLast": true, "values": [ { "id": 2, "jqlFilter": "project=10002", "events": [ "jira:issue_updated", "jira:issue_created", "jira:issue_deleted" ], "expirationDate": "2021-08-1...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   We have created an 3LO app to allow users to import their Jira Issues to our applications. Here we also providing one way syncing of Jira issue updation to our application which require...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it ok to use JSMobile - Service Management Portal for our end user to raise a ticket?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, We have setup Service Request notification for customers via email. Yesterday one of our customers initiated Service Request. This SR is not appearing on our Dashboard, though we have receive...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Cancelling previous issues at the same time except BRD when Business is cancelled

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want tot add additional Assignee to handle support services, do we additional license for that?   

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have two projects, in one any ticket with attachments you are able to download with no issues, the second project you have attachments but when you click on it , the file tries to open giving an er...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi.  I'm trying to setup Jira Service Management with the portal to use as an internal ticketing system for my company.  After a day of youtube videos and trial and error i've made some pro...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Greetings everyone! I'm pretty sure this is a no-no, but just asking to make sure I'm not missing anything due to my n00b status: I have created an automation rule based on a library item called "S...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need to forward the attachments of the ticket by e-mail, is it possible to do this sending?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

While performing the following steps Customer A raises a request via Portal including Customer B and C as Customers Involved Customer B replies in their email  We found; Neither of the cu...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi all, I found this in the documentation:  https://support.atlassian.com/jia-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/ That implies you can edit the layout...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Boa Tarde. É possível criar um projeto de serviço que servirá para ser uma central de ajuda e delimitar artigos a cliente específicos?  Por exemplo, quero atender 20 empresas no suporte interno,...

• Question

We are looking forward to implementing AWS OpsItems into Jira Service Management Cloud. Ideally, we want the JSM to create a ticket automatically when AWS OpsCenter raised an alarm right away.  ...

• Question
• aws
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to integrate 1 API key for the SAS team and one for the DBA team in Nagios so based on the alert triggered the associated team linked to the API key will be notified.   How...

• Question
• opsgenie

How can I allow my customers to view all open tickets regardless of how they are opened.    I need to allow customers to see all tickets, opened via the portal, via the API or by an agent...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud