How does Resolution works?

[Jimmy Trivedi]

In basis of what resolution has been set? How can I manually change the resolution of any issue?

[Jack Brickey · Accepted solution]

This seems related to your other post - How-to-pin-quot-Resolution-quot-field-in-Jira 

I suggest we continue the conversation there.

[Jimmy Trivedi]

No this question is different. Here I'm asking that how can I manually change the resolution status (not issue status)

[Jack Brickey]

You can edit the resolution assuming your issue isn’t already in a done status. You just need to ensure that the resolution is on your edit screen. However I don’t know if you’re wanting to do this after the fact or during the transition. If you want to do it during the transition then associate a screen with the resolution field on that screen and tie it to the transition to done.

[Jimmy Trivedi]

For existing issue, even the status is done, resolution is shwoing unresolved. Because that post function thing I did before some days. And my issue exist from last 1-2 year. So basically I wanted to change resolution from unresolved to resolved for done state.

And also some existing issues are open for me, but resolution is shwoing resolved. How?

[Jack Brickey]

Yes if your issue was already moved to Dunn and the resolution wasn’t set then there are only two ways to set it.

1. re-open the issue after you’ve set up the post function and then close it again.
2. if you want to do this in bulk then Edit the workflow and add a new transition out of done and back into done. In that new transition add a post function to set your resolution. Give your transition an interesting name. Once you publish the new workflow then run a JQL query to find all those issues that are in done status but unresolved and use the bulk edit feature to transition all of those issues using your new transition. Once you’re done with that you can re-edit your workflow and get rid of that transition.

[Jimmy Trivedi]

Got it.

Give me answer for this secenario. If any issue has been moved to done and resolution is also resolved.

Now I reopened that issue, but still resolution is in resolved state. How can I fix that?

[Jack Brickey]

You need to add a “clear field” post function to any ‘repoen’ transition in your workflow.

[Jimmy Trivedi]

Checking.

Can you please also see: https://community.atlassian.com/t5/Jira-Service-Management/How-to-change-resolution-date-for-existing-Jira-issues/qaq-p/1809207#M87686 ?

[Jimmy Trivedi]

Thanks, clear field is working. Please answer for that question