Community resources
Community resources
Community resources
Jira Service Management
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Hi Jira Service Management Community! I’m Lisa and I’m a Product Marketing Manager on the Jira Service Management team. In this spirit of JSM June, the team wanted to make sure you’re on your A-gam...
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Hello, I'm setting up user portal and Service Desk queues to handle reported issues and requests. I'm using Extension for Jira Service Desk to get access to Dynamic Forms that allows quick and ...
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I am trying to set an automation from a team managed project. I have a field that I am editing that is a drop down. The selection of a department name and then in the edit of this department name it ...
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Hello, We are currently looking at using Bitbucket but I don't see any references to it being able to integrate with Jira Service Management. I do see that it integrates with Jira Software.
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So I noticed the other day this new panel for similar requests in my JSM tickets. It may have been there for a while but it is the first time I noticed it. I was playing with it a bit and found limit...
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Been asked to create an issue in another project when the value of a custom field (drop down) is defined with a particular value. I know I can use post functions in the Workflows. Not sure how to eva...
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The customer has logged a ticket via email to the service desk, but the request is not showing when they log into the portal. 1) I have added the customer as a participant within the t...
658 views 6 0 Deleted user June 15, 2021 -
Hi When I go to customize our Help Centre page there only seems to an announcements tab on the right but no Customize tab?.. do I need to add the Customize somehow?.. Thanks! &n...
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Olá, bom dia! Desde quinta feira da semana passada, estamos tendo problemas nas avaliações de satisfação ao encerrar um ticket. Os usuários não estão recebendo o pedido de avaliação apesa...
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Our servicedesk registers issues from incoming emails. Customer accounts are autoregistered. Some people never returns, or leaves the company their email is from. Some incoming mail is spam an...
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Hi, Is there any chance to disable a participant from a ticket without removing his email? The goal is to be able to send notifications up to admin decision by enabling and disabling the participan...
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Hi, I am trying to build a service platform where I can track the products we manufacture and log the Jira issues associated with that sold product, as well as the customer who has that product. The...
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Our company has just migrated to using Jira as its service desk provider, and one of our main concerns so far is the formatting of email messages.. A lot of our users are not IT literate and so prefe...
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Hi , we are wanting to use automation to respond with a template for 3 different requests via the service desk portal, basically as a first generic response to a client that we have received their ti...
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Hi there, I do get notifications on newly created support requests from our clients, but I'm not getting notifications on requests created from people from my organization (or also Jira Softwa...
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hi everyone I hope I guessed the right section, but I can't find the Insight section. For now I use the rest api calls to check and insert some elements in a branch of an object schema. ...
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Hi, I have a question regarding customers who create comments with attachments on existing tickets via email. The e-mail body itself is nicely recorded as comment. However, the attachments ar...
3,957 views 6 0 Deleted user June 15, 2021- Question
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Hello everybody, I successfully use I-doit as a CMDB in my company. JIRA has just been introduced as the ticket system. I would like to create a link between Jira and I-doit so that I can use the co...
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The outgoing email address that our customers see, is in the format of jira John Doe (Jira) jira@ourdomain.atlassian.net Is there a way to change the outgoing email address to our own em...
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if user A and next level also dont pickup the call, will it auto call the call again to the level 1? or it will be stop?
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Hi, We have JSM premium We set up Sandbox and imported Production. How do we get automation also in the sandbox environment from production? Regards, Juan
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Hi! Looks like my "Time to resolution" SLA is not correct in the queue. As per the SLA, there is a time goal of 48hs for Time to resolution: However as you may see today is 15th ...
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I need to create a rule to tell JSM to NOT place any CC'd email addresses in the "Requested Participants" area of the ticket when an issue is opened via email. Can someone share with me how to do th...
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Hi there, My company wants to know if Jira Service Management is the right tool for us. It seems we will try with the FREE version first. My job is to learn the tool and show them how it works in th...
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Hello! Can someone please provide a list of methods to automate the migration of content (including custom fields) from a Service Desk ticket to a Jira Company / Classic Project? Please note: any ...
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