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Jira Service Management
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Hi, i have a interesting case where i try to hide a Field based on Group membership. It is very important that the field is only shown to People of a certain group over a number of different Projec...
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When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a...
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Is it possible to create a new status with a customized notification and add it to a workflow? We are looking at the possibility of using Jira Service Management Standard and over 50% of our efforts...
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I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours. Is this possible? We have all our aler...
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I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service M...
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Our on call schedule starts at 5PM Central Time / 6 PM Eastern Time and goes until the start of the next business day 7AM Central / 8AM Eastern. One of our team members just started on call, for our ...
797 views 1 0 Deleted user November 16, 2021 -
Hi everyone We're trying to get a better user experience for the people that reports issues or request by dynamic forms Is there any way to add suggestions to the title of the issue/request to orie...
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Hello! I would like to create cascading filters having asset types "PCs" (sub types are Laptop, POS PCs, Terminal, Workstation) and "Servers" (Server, NAS etc.). So while creating new asset object a...
- Question
- jira-service-desk
- off-topic
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Hello, my company uses Salesforce Sales Cloud, with basic Case functionality. We do not have Service Cloud. Is it still possible to use the OpsGenie integration, or do we need Service Clo...
- Question
- opsgenie
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Our team recently found that one of our tools does precisely what we use the Jira Service Desk for and were wanting to remove it from our arsenal. However, we want to keep the data associated w...
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Server downtime in your company: No need to panic, because you have chosen Opsgenie as a reliable alerting system and have already set up Incident Rules. So relevant incidents are directly identified...
- Article
- opsgenie
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Hey I want to use the addin to create the approval mails for service request with approval and so far the trigger is done, but the context in the actual email I just can't seem to find the correct l...
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Hi there, I tried to set up an automation that should do the following: When a certain status is entered - - if the issue is of a certain issue type - and the values of field A and field B are th...
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Hi All, I receive a notification email from a live chat service for IT Support which creates an Issue in JIRA SM as expected. The body of Email ( Issue Description) contains a Email address...
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We have a requirement where in we are building a custom UI element where we need attachment link. So we abstracting the Attachment URL via an API from Jira Service Desk. But when clicked on that URL ...
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Hi there I want to create a rule that cleares the Organization field if the reporter is sending from a certain domain. I have tried a few variations but nothing works. Can you please give me so...
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Hi there, The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of us...
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What is the difference between accepted and closed status of user story?
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Hi, Can anyone please help in order to track the user details? Here is what I'm looking for. Stand-alone Vs O365 1. Number of users logged in using Stand-alone access? 2. Number of users...
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Hi, is it possible to rename the "learn more about" title? I cant change it with the look and feel customise option in the portal. But I would like to rename the section in: knowled...
- Question
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Hi There, I would like to assign a role to customers in service management. For instance, some customers might be assigned a role of "Patients" and others customers "Clinicians", etc.&nb...
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We have a multiple organizations created. An organization1 is being selected by default even after customer is added to organization2. Customer is not added in multiple organization groups but after ...
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Can we use tis to track SLA based on working hour?
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I did setup service dependencies as document in the docs https://support.atlassian.com/opsgenie/docs/create-a-service-relationship/ but it seems it doesn't add any value to the monitoring! I h...
- Question
- opsgenie
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